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Strong customer service and HR professional
Rebecca Chester Assoc CIPD
,
PRUDHOE, United Kingdom
Experience
Other titles
Skills
I'm offering
Associate CIPD member, level 7 Qualified. Experienced Booking Coordinator with a demonstrated history of working in the museums and institutions industry. Skilled in Microsoft Excel, Customer Service, Microsoft Word, Public Speaking, and Team Building. Strong operations professional with a Bachelor of Arts (B.A.) focused in International Travel and Tourism Management from University of Wales Trinity Saint David. Now a graduate with an MSc in Human Resource Management from the University of Sunderland.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - 2021
job
Human Resources Helpdesk Advisor and Recruitment Administrator North East Ambulance Service
unknown.
In this role I was successful in helping the transition from a full DBS process on a rolling basis to a check on entry for staff in the Trust. Throughout my role I was also working on the HR Helpdesk for the Trust, I was able to provide advice to internal staff and external callers. I was also providing References and various documentational processes for the HR department. Whilst working in the office I was also providing assistance to the department with administrational processes. Within my recruitment role I was helping the employees within the department with any administration tasks to allow the process of recruiting new staff quicker.
Administration, Human Resources, Recruitment, Service, Office, Administrator, Processes
2019 - 2020
job
Customer Service Advisor intu
unknown.
In this role I was customer facing on the information desks throughout the centre, selling and exchanging gift cards, handling complaints, and providing guidance to our customers both in person and over the phone. This was a seasonal, fixed term contract.
Customer service, Service, Customer
2017 - 2018
job
Group Booking Coordinator The True CRIME Museum
unknown.
In my role I developed partnerships with many group providers both in the
locality of Hastings and also across Europe. Each booking was handled in
entirety through myself, from enquiry to booking and all the way through to a visit and follow up. Also, my day to day role at the Museum involved front of house and back office work as needed.
locality of Hastings and also across Europe. Each booking was handled in
entirety through myself, from enquiry to booking and all the way through to a visit and follow up. Also, my day to day role at the Museum involved front of house and back office work as needed.
Coordinator, Office, Booking, UP
2016 - 2017
job
Museum Assistant The True CRIME Museum
unknown.
In this role, my focal point was front of house. Serving customers face to
face, via email and over the phone; answering any questions they had and providing information or ticket sales. Another major role I took on was Social Media Marketing. I scheduled updates for Facebook and Twitter to keep in touch with our customer base and ensure they were seeing the news they wanted to see.
face, via email and over the phone; answering any questions they had and providing information or ticket sales. Another major role I took on was Social Media Marketing. I scheduled updates for Facebook and Twitter to keep in touch with our customer base and ensure they were seeing the news they wanted to see.
Marketing, Social Media, Social Media Marketing, Facebook, Sales, Twitter, Social, Customer
2016 - 2016
internship
Careers Service Intern University
Wales Trinity Saint David.
In this role I undertook research with the student body to allow the service to develop in accordance with the students wants and needs.
Research, Service, Internal
2015 - 2015
job
General Assistant Newhaven Fort
unknown.
Helping in all areas of operation at the Fort. These included; Event
Support, marketing, front of house, planning and running children's
activities, cafe work and customer service around the site. Social media
marketing was a focal point of my role.
Support, marketing, front of house, planning and running children's
activities, cafe work and customer service around the site. Social media
marketing was a focal point of my role.
Marketing, Social Media, Customer service, Event, Service, Support, Social, Customer
2014 - 2015
job
Event staff
Event Staff Eastbourne Borough Council.
for the 4 day Airbourne event in 2014 and 2015. Duties
involved; helping in car parks around the event site, handling money and providing tickets and programmes.
involved; helping in car parks around the event site, handling money and providing tickets and programmes.
Event
2013 - 2013
job
Team Member
YHA South Downs.
to August 2013
In this role I helped in housekeeping and in the cafe for the busy summer
period.
In this role I helped in housekeeping and in the cafe for the busy summer
period.
My education
2018
-
2019
Programme The University of Sunderland
Masters, N/a
Masters, N/a
n/a
Secondary, English and Maths
Secondary, English and Maths
n/a
MSc, Human Resource Management
MSc, Human Resource Management
?
-
2016
University of Wales Trinity Saint David
Bachelors, International Travel and Tourism Management
Bachelors, International Travel and Tourism Management
?
-
2013
Sussex Downs College
BTEC, Travel and Tourism
BTEC, Travel and Tourism
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