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Strong Account Management/ Relationship building professional
Omar Malik
,
Luton, United Kingdom
Experience
Other titles
Skills
I'm offering
An expert in all HR matters relating to employee benefits as well as a diverse range of skills in property management.
Known for my professional manner and providing exceptional customer service.
Known for my professional manner and providing exceptional customer service.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2017 - 2020
job
Account Manager
You at Work.
- Operated as the lead point of contact for assigned customers, building relationships with different stakeholders in the business
- Managing various sized clients both in public and private sectors.
- Negotiating contracts and closing renewal and cross-sell agreements to maximise profit.
- Providing a wide spectrum of health and wellbeing benefits ensuring best rates and products.
- Develop new business with existing clients and/or identify areas to exceed sales quotas, showcasing new modules and technology improvements.
- Update and forecasting information on a regular basis and maintain records on client correspondence.
- Prepare reports on account status and account plans for strategic accounts.
- Devise and scope out customer expectations around any renewals and liaise with internal teams to ensure delivery and that client goals are achieved.
- Devise communication plans for clients to ensure maximum engagement levels are reached.
- Organising client awareness days and working with external providers to ensure positive engagement.
- Responsible for system build for client launch and interim windows.
- Responsible for accurate reporting to clients and providers.
- Identify, manage and escalate risks to SLAs, business performance to management.
- Consistently hitting targets with renewal and upselling within the assigned client base.
- Turning incoming leads into new clients and providing ongoing account management support.
- - Managing a book of clients with a total of £550,000 achieving my 90% retention target and exceeding my growth target consecutively.
- Managing various sized clients both in public and private sectors.
- Negotiating contracts and closing renewal and cross-sell agreements to maximise profit.
- Providing a wide spectrum of health and wellbeing benefits ensuring best rates and products.
- Develop new business with existing clients and/or identify areas to exceed sales quotas, showcasing new modules and technology improvements.
- Update and forecasting information on a regular basis and maintain records on client correspondence.
- Prepare reports on account status and account plans for strategic accounts.
- Devise and scope out customer expectations around any renewals and liaise with internal teams to ensure delivery and that client goals are achieved.
- Devise communication plans for clients to ensure maximum engagement levels are reached.
- Organising client awareness days and working with external providers to ensure positive engagement.
- Responsible for system build for client launch and interim windows.
- Responsible for accurate reporting to clients and providers.
- Identify, manage and escalate risks to SLAs, business performance to management.
- Consistently hitting targets with renewal and upselling within the assigned client base.
- Turning incoming leads into new clients and providing ongoing account management support.
- - Managing a book of clients with a total of £550,000 achieving my 90% retention target and exceeding my growth target consecutively.
Account management, Forecasting, Contracts, Account Manager, Management, Sales, Technology, Windows, Growth, Support, Retention, Health, Interim, Contracts, Manager, Customer
2018 - 2018
job
Property Manager
Self-employed.
- Managing and ensuing smooth running of properties.
- Organising check-in and check-out reports.
- Preparing tenancy agreements and ensuring they are renewed and updated.
- Providing ongoing support and dealing with any maintenance issues.
- Organising check-in and check-out reports.
- Preparing tenancy agreements and ensuring they are renewed and updated.
- Providing ongoing support and dealing with any maintenance issues.
Support, Manager
2016 - 2017
job
Group Risk Administrator
Punter Southall Health and Protection.
- Woking with consultants to manage their administrational duties.
- Liaising with clients and insurers to ensure renewals are completed on time.
- Manipulating raw data for market reviews.
- Preparing renewal reports and making suggestions to clients of what products to opt for.
- Making sure all document libraries are up to date with all relevant documents.
- Having face to face meeting with consultants and other stake holders with in the business to ensure client needs are met.
- Dealing with all claims and collecting all relevant information from clients.
- Liaising with clients and insurers to ensure renewals are completed on time.
- Manipulating raw data for market reviews.
- Preparing renewal reports and making suggestions to clients of what products to opt for.
- Making sure all document libraries are up to date with all relevant documents.
- Having face to face meeting with consultants and other stake holders with in the business to ensure client needs are met.
- Dealing with all claims and collecting all relevant information from clients.
Administrator, UP
2014 - 2014
temp
Regional Chair- student body
unknown.
2013 - 2014
temp
President
unknown.
of the largest student society on campus.
President
2012 - 2013
temp
Treasurer of student society
unknown.
My education
2011
-
2015
Kingston University
BSc, Business Economics
BSc, Business Economics
2009
-
2011
Hammersmith and West London College
Secondary, Business Studies
Secondary, Business Studies
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