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0
jobs
Emma Carter
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
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Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
My experience
2019 - ?
job
Connections Co-ordinator
UK Power Networks.
As a connections Co-ordinator my main function is to guide a customer through their journey from initial contact to post completion care. My main duties include but are not limited to:
• Raising applications, site visits and quotes on SmartQuote
• Raising post quote electrical works in the Kent, Sussex and Surrey areas on SAP CRM and SAP CP1
• Receiving incoming and making outbound calls in line with strict company call interaction standards. Currently holding a BMoCS score of 95% Year to date.
• Raising permits with local councils
• Raising traffic management requests
• Dealing with incoming emails and queries
• Working within a highly pressurised environment and meeting strict company policy by following SOP documents
• Raising applications, site visits and quotes on SmartQuote
• Raising post quote electrical works in the Kent, Sussex and Surrey areas on SAP CRM and SAP CP1
• Receiving incoming and making outbound calls in line with strict company call interaction standards. Currently holding a BMoCS score of 95% Year to date.
• Raising permits with local councils
• Raising traffic management requests
• Dealing with incoming emails and queries
• Working within a highly pressurised environment and meeting strict company policy by following SOP documents
CRM, SAP, Management, Guide, Customer
2018 - 2019
job
Facilities Administrator
Safetykleen UK Ltd.
In January of 2018 I was promoted to the position of Facilities Administrator. My duties here included but were not limited to:
• Supervising, coaching and developing 2 x branch administrators and 2 x warehousemen
• Conducting monthly 121 meetings and annual personal development reviews
• Assisting the Branch Manager in interviews and disciplinary meetings, deputising in his absence.
• Effective and controlled operations of the facility ensuring the branch is compliant at all times in line with strict company policy.
• Managing a fleet of 14 vehicles
• Completing various monthly reports for management and customers
• Responsibility for the internal audits being passed at a high level
• Supporting the Sales and servicing teams with quotations and work order generation.
• Supervising, coaching and developing 2 x branch administrators and 2 x warehousemen
• Conducting monthly 121 meetings and annual personal development reviews
• Assisting the Branch Manager in interviews and disciplinary meetings, deputising in his absence.
• Effective and controlled operations of the facility ensuring the branch is compliant at all times in line with strict company policy.
• Managing a fleet of 14 vehicles
• Completing various monthly reports for management and customers
• Responsibility for the internal audits being passed at a high level
• Supporting the Sales and servicing teams with quotations and work order generation.
Coaching, Operations, Management, Sales, Development, Administrator, Manager
2012 - 2015
job
Administration Assistant
Brown Knight & Truscott.
I took on this role through the work experience programme provided by the Job Centre, but after a month I was taken on full time. My Duties here included:
• Working with clients to ensure all of their needs are met
• Data entry
• Checking and actioning email boxes for clients, including job requests and complaints
• Printing of Loyalty cards
• Creating presentations
• Collating and updating spread sheets
• Generating invoices using Tharston
• Entering customer details onto Clients CRM Onyx
• Reception cover using a switchboard
• Arranging refreshments for clients and meetings
• Working with clients to ensure all of their needs are met
• Data entry
• Checking and actioning email boxes for clients, including job requests and complaints
• Printing of Loyalty cards
• Creating presentations
• Collating and updating spread sheets
• Generating invoices using Tharston
• Entering customer details onto Clients CRM Onyx
• Reception cover using a switchboard
• Arranging refreshments for clients and meetings
Administration, CRM, Reception, Customer
2011 - 2012
job
Supervisor
Jigsaw Gallery.
I took on the role of Supervisor as a Christmas temp position to gain more experience in a retail environment. My duties here included, serving customers using a till, helping customers with any queries they may have, replenishing stock on the shop floor and general housekeeping duties
Retail
2008 - 2011
job
Administration Assistant
Homebuy.
I started my role following the company's growth. As part of my role I also gained supervisory experience. My duties here included, entering and updating customer information onto the Merlin system, dealing with customer queries and complaints, checking and verifying collectors banking and sales, updating sales advisers on New Business installations, supporting all collectors, sales staff, and management, opening and distributing all incoming post and general office tasks such as photocopying, and filing.
Administration, Management, Sales, Banking, Growth, Office, Customer
My education
n/a
Unspecified, Level 4
Unspecified, Level 4
n/a
Secondary, Level 2
Secondary, Level 2
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