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Senior
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jobs
Lucy Lee
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2018 - ?
job
Regional project Co-ordinator
ProAv, Birmingham.
Outline
Leading small projects working in conjunction with various departments, such as procurement and supply chain and logistics.
Providing back office administration to multiple Project Managers and other areas of the business, such as raising purchase orders and booking in invoices, and liaising with various contractors/Subcontractors
Key responsibilities
• Running small Audio-visual projects. This involves kick off meetings with customers and organising the project timetable.
• Using internal systems to book suitable engineers' dependant on Scope of work. Taking into consideration length of work and travel times.
• Co-ordination of various departments, such as procurement, logistics and supply chain to ensure that the project plan is adhered to.
• Dealing and resolving customer escalations/queries, either in relation to the project, or general queries.
• Travel and Hotel booking, both locally and internationally
• Working with various contractors to negotiate best pricing for the job, ensuring engineering quality and running to project timetable.
• Resolving on site customer/contractor issues, such as engineer certification and access.
• Arranging engineer training
• Raising purchase orders on SAP to vendors
• Booking in invoices on SAP and advising the Goods receipt number to the vendor
• Meets cost standards by monitoring expenses; implementing cost-saving actions.
• Fleet and Vehicle management, arranging Van services etc.
• Creating Risk assessments and Method statements
Leading small projects working in conjunction with various departments, such as procurement and supply chain and logistics.
Providing back office administration to multiple Project Managers and other areas of the business, such as raising purchase orders and booking in invoices, and liaising with various contractors/Subcontractors
Key responsibilities
• Running small Audio-visual projects. This involves kick off meetings with customers and organising the project timetable.
• Using internal systems to book suitable engineers' dependant on Scope of work. Taking into consideration length of work and travel times.
• Co-ordination of various departments, such as procurement, logistics and supply chain to ensure that the project plan is adhered to.
• Dealing and resolving customer escalations/queries, either in relation to the project, or general queries.
• Travel and Hotel booking, both locally and internationally
• Working with various contractors to negotiate best pricing for the job, ensuring engineering quality and running to project timetable.
• Resolving on site customer/contractor issues, such as engineer certification and access.
• Arranging engineer training
• Raising purchase orders on SAP to vendors
• Booking in invoices on SAP and advising the Goods receipt number to the vendor
• Meets cost standards by monitoring expenses; implementing cost-saving actions.
• Fleet and Vehicle management, arranging Van services etc.
• Creating Risk assessments and Method statements
Administration, SAP, Training, Procurement, Management, Engineering, Audio, Monitoring, Office, Booking, Customer
2017 - 2018
job
Customer Sales Operation Team Leader
Dimension Data, Lichfield.
Outline
Ensuring the team meets the KPI's set by the department, as well as making sure that the team morale keeps elevated. Resolving and dealing with customer and account manager escalations.
Key responsibilities
• Promoted to Team Leader after showing leadership and motivational skills. Also exceeding KPI's and excellent customer service.
• Leading team of 7, with a mixture of new starters and existing colleagues. As a result increasing staff retention by 100%.
• Creating and implanting a training plan for new starts, which has rolled out through various departments.
• Resolving customer escalations, attending daily/weekly calls with the customer to ease client relations and rebuild relationships.
• Leading staff 1-1's, and understanding learning and development areas, implanting plans to carry out the areas needed.
• Running and attending PDS creating career progressions development plans for employees.
• Producing client and internal reports about key SLA's and quote/order turnaround time
• Testing new systems, identifying if there is any bugs/issues with them
• Escalating issues within the business, for example new accounts creation, commercial finance approval to be in line with the client SLA.
Key achievements/projects
• Team achieved the KPI target 11 out of 11 months I was team leader.
• Multiple endorsements from account managers and customers of excellent quality of work, dedication and customer service.
• New start training plans rolled out across the rest of the department.
• Attending meetings with senior managers and recommending improvements
Ensuring the team meets the KPI's set by the department, as well as making sure that the team morale keeps elevated. Resolving and dealing with customer and account manager escalations.
Key responsibilities
• Promoted to Team Leader after showing leadership and motivational skills. Also exceeding KPI's and excellent customer service.
• Leading team of 7, with a mixture of new starters and existing colleagues. As a result increasing staff retention by 100%.
• Creating and implanting a training plan for new starts, which has rolled out through various departments.
• Resolving customer escalations, attending daily/weekly calls with the customer to ease client relations and rebuild relationships.
• Leading staff 1-1's, and understanding learning and development areas, implanting plans to carry out the areas needed.
• Running and attending PDS creating career progressions development plans for employees.
• Producing client and internal reports about key SLA's and quote/order turnaround time
• Testing new systems, identifying if there is any bugs/issues with them
• Escalating issues within the business, for example new accounts creation, commercial finance approval to be in line with the client SLA.
Key achievements/projects
• Team achieved the KPI target 11 out of 11 months I was team leader.
• Multiple endorsements from account managers and customers of excellent quality of work, dedication and customer service.
• New start training plans rolled out across the rest of the department.
• Attending meetings with senior managers and recommending improvements
Account Manager, Training, REST, Leadership, Customer service, Finance, Sales, Service, Turnaround, Retention, Testing, KPI, Development, Manager, Customer
2013 - 2016
job
Internal Account Manager
SCC, Birmingham.
• Owning the sales cycle from inception to delivery for opportunities up to a 30k GM value.
• Utilising SCC's partnerships with best in breed vendors and technology partners including HP, IBM, Cisco, CheckPoint, Juniper and Sophos.
• Developing requirements of a technical nature with relevant pre sales experts; infrastructure, visual communications, intel server, software and R&D.
• Owning framework tenders from release, and where possible, in advance of release by ensuring early engagement with the client and our preferred vendor/technology partner.
• Ensuring legal obligations in relation to public sector sales and frameworks are adhered to at all times
• Vendor management, escalating product supply issues with our suppliers.
• Reviewing and managing all Inventory and project orders, assisting in the reduction of aged stock.
• Completion of the Order Status Report, including obtaining Proof Of Delivery for Direct Delivery shipments and also ensuring that stock is re-allocated and re-utilised effectively
• Production of customer reports, Order Status, Dispatch, Asset, Returns, Stock, Service Levels, Product Utilisation Reports
• Escalation of any outstanding products which will result in SCC missing the Customer agreed Service Level Agreement.
• Owning and pro-actively resolving all pre and post-delivery order queries, ensuring that these are resolved in-line with our service level agreements.
• Working closely with credit control on the resolution of all post-invoice sales order queries ensuring that payment is received from the customer as quickly possible
• Utilising SCC's partnerships with best in breed vendors and technology partners including HP, IBM, Cisco, CheckPoint, Juniper and Sophos.
• Developing requirements of a technical nature with relevant pre sales experts; infrastructure, visual communications, intel server, software and R&D.
• Owning framework tenders from release, and where possible, in advance of release by ensuring early engagement with the client and our preferred vendor/technology partner.
• Ensuring legal obligations in relation to public sector sales and frameworks are adhered to at all times
• Vendor management, escalating product supply issues with our suppliers.
• Reviewing and managing all Inventory and project orders, assisting in the reduction of aged stock.
• Completion of the Order Status Report, including obtaining Proof Of Delivery for Direct Delivery shipments and also ensuring that stock is re-allocated and re-utilised effectively
• Production of customer reports, Order Status, Dispatch, Asset, Returns, Stock, Service Levels, Product Utilisation Reports
• Escalation of any outstanding products which will result in SCC missing the Customer agreed Service Level Agreement.
• Owning and pro-actively resolving all pre and post-delivery order queries, ensuring that these are resolved in-line with our service level agreements.
• Working closely with credit control on the resolution of all post-invoice sales order queries ensuring that payment is received from the customer as quickly possible
Infrastructure, Customer, Manager, UP, Framework, Production, Server, Software, Public sector, Account Manager, Vendor Management, Technology, Service, Sales, Management, R, Cisco
2011 - 2013
job
Code Controller
Sainsburys, Sutton Coldfield.
2010 - 2011
job
Customer Assistant
Vue Cinema.
Customer
My education
2008
-
2010
n/a
Hndhncorequivalent, N/a
Hndhncorequivalent, N/a
2006
-
2008
West Nottinghamshire College
Secondary, Sociology, Psychology, English Literature
Secondary, Sociology, Psychology, English Literature
2001
-
2005
The Manor school
Secondary, Including English and Maths
Secondary, Including English and Maths
n/a
Bachelors, Business Psychology and Human Resource Management
Bachelors, Business Psychology and Human Resource Management
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