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Customer Happiness Expert

Michael Wheeler , Birmingham, United Kingdom


Experience

1 - 4 years

Other titles

Customer Contact Centre Advisor Media Editor Lead difficult conversations with members of the public Residential Support/ Sessional Worker

Skills

Claims Processing claims Contact centre Customer service Audit + 10 more

I'm offering

An organised and results-orientated Customer Service Professional who has a vast amount of proven experience communicating through multiple channels. I take pride in representing a company at its first point of contact and seek to build relationships that inspire confidence and loyalty. I have found that my positive, problem-solving attitude and drive to continue to go above and beyond for customers consistently achieves great results.

Key Skills

• Excellent communication skills, both written and verbal
• 84 words per minute typing speed with 95% accuracy
• Confident in managing data through CRM and other technology
• Experienced home worker with dedicated private workspace, fast broadband speeds and Grammarly software
• Understanding of GDPR, case management and complaint handling

Long gone are scripted, robotic and lengthy customer service days. I want to find my next challenge in a dynamic, results-driven workplace that allows me to showcase my talent.

Markets

United Kingdom

Language

English
Fluently

Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time
  Full time contractor

Available

Typically available right away

My experience


My education




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