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Senior Programme Director
Chris Hyman
,
BEDFORD, United Kingdom
Experience
Other titles
Skills
I'm offering
Qualified Chartered Manager (CMgr, MCMI) with extensive experience in the Banking and Financial Services industries.
Programme Manager with APM - The Association of Project Management Professionals qualification
Head of Test with ISEB/ISTQB Qualifications
Previous roles in Programme/Project Management, Test Management, Business Analysis, Practice Lead, Head of Testing, Head of Practices, Development Manager.
Programme Manager with APM - The Association of Project Management Professionals qualification
Head of Test with ISEB/ISTQB Qualifications
Previous roles in Programme/Project Management, Test Management, Business Analysis, Practice Lead, Head of Testing, Head of Practices, Development Manager.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
freelance
Programme & Product Manager
NatWest (Tyl).
(Contract)
NatWest Merchant Acquiring
NatWest Merchant Acquiring
Product Manager, Manager
2018 - 2019
freelance
Lead Programme Manager
RBS.
of NatWest to the Merchant Acquiring Industry
(Card Payments) leading to 10m Transactions and £300m Transaction Value in 2020. Involved from inception of the programme (Day1) to go-live only 12 months later with full Onboarding, Terminal Transactions and Billing/Settlement
capabilities. Delivering capability for NatWest to provide their customers with Card Payments online and in-store,
Merchant On-boarding, Pricing, Next Day Settlement, Reporting Portal and Data-led Insights.
Currently the Programme Manager for the ongoing NatWest Tyl Delivery Programme (portfolio size: c.£20m) Including
Projects covering Payments, Card Processing, Risk Decisioning/Monitoring, Billing & Settlement, Digital Onboarding,
Branding/Marketing, Website, Loyalty Schemes, Accounting Software Integration and Mobile Apps/Portals.
Established strategic planning, optimised resourcing, e2e product delivery processes, revenue/profit assurance and KPIs/risk reporting leading to c.50% delivery time reduction and additional revenue in FY2020.
Improved C-Level communication/relationships providing an executive oversight of strategy, budgets, vendors, partners,
product, testing and delivery.
Led contract negotiations with a range of suppliers leading to Partner agreements with Fiserv (First Data), Microsoft,
Accenture and Technologi (NetPay) to provide core technology and programme delivery resources. Managed the delivery and integration of the Partners functions into a holistic system, improving working practices, delivery time and partner
relationship.
Deliveries (as part of NatWest Tyl)
• Billing & Settlement + Payments - Delivered direct debit management, Merchant Settlement, Chargebacks, Interchange, and the Online Services portal.
• Pricing - Introduced multiple changes to Pricing Structure and settlement methods (Gross/Net)
• Acquiring - Delivered Fiserv Merchant Services, Card Payments, Online Payment systems and contactless/NFC technologies
• Digital On-boarding - Built from scratch customer on-boarding process.
• Scheme Clearing - Management of external schemes MasterCard, VISA.
• Fraud Monitoring - Delivered Credit Risk analysis at boarding stage and in-life risk monitoring.
• Hardware - Delivered a fully mobile Smart POS system, Clover.
• Website / Portal - Delivered a fully functional Website linking leads to the onboarding process and providing a servicing Portal.
• CRM - Delivered Dynamics 365 on an Azure Platform, integrated with the Lead to Live Process.
(Card Payments) leading to 10m Transactions and £300m Transaction Value in 2020. Involved from inception of the programme (Day1) to go-live only 12 months later with full Onboarding, Terminal Transactions and Billing/Settlement
capabilities. Delivering capability for NatWest to provide their customers with Card Payments online and in-store,
Merchant On-boarding, Pricing, Next Day Settlement, Reporting Portal and Data-led Insights.
Currently the Programme Manager for the ongoing NatWest Tyl Delivery Programme (portfolio size: c.£20m) Including
Projects covering Payments, Card Processing, Risk Decisioning/Monitoring, Billing & Settlement, Digital Onboarding,
Branding/Marketing, Website, Loyalty Schemes, Accounting Software Integration and Mobile Apps/Portals.
Established strategic planning, optimised resourcing, e2e product delivery processes, revenue/profit assurance and KPIs/risk reporting leading to c.50% delivery time reduction and additional revenue in FY2020.
Improved C-Level communication/relationships providing an executive oversight of strategy, budgets, vendors, partners,
product, testing and delivery.
Led contract negotiations with a range of suppliers leading to Partner agreements with Fiserv (First Data), Microsoft,
Accenture and Technologi (NetPay) to provide core technology and programme delivery resources. Managed the delivery and integration of the Partners functions into a holistic system, improving working practices, delivery time and partner
relationship.
Deliveries (as part of NatWest Tyl)
• Billing & Settlement + Payments - Delivered direct debit management, Merchant Settlement, Chargebacks, Interchange, and the Online Services portal.
• Pricing - Introduced multiple changes to Pricing Structure and settlement methods (Gross/Net)
• Acquiring - Delivered Fiserv Merchant Services, Card Payments, Online Payment systems and contactless/NFC technologies
• Digital On-boarding - Built from scratch customer on-boarding process.
• Scheme Clearing - Management of external schemes MasterCard, VISA.
• Fraud Monitoring - Delivered Credit Risk analysis at boarding stage and in-life risk monitoring.
• Hardware - Delivered a fully mobile Smart POS system, Clover.
• Website / Portal - Delivered a fully functional Website linking leads to the onboarding process and providing a servicing Portal.
• CRM - Delivered Dynamics 365 on an Azure Platform, integrated with the Lead to Live Process.
Hardware, Platform, Transactions, Customer, Manager, LED, Portal, Processes, Go, Processing, Planning, Online, Software, Risk analysis, Testing, Monitoring, Marketing, Apps, Net, Pos, Website, Technology, Dynamics 365, Integration, Management, Onboarding, C, Strategic Planning, Azure, CRM, Branding
2015 - 2018
freelance
Programme Manager (Contract)
Barclaycard.
Barclaycard, part of Barclays Retail, Business Banking and Global Payments.
Programme Manager on the Senior Leadership Team delivering the Barclaycard Merchant Acquiring Transformation
Programme 'bPaid'. Including a Billing & Settlement platform, Schemes Integration, Direct Debit Mandate handling,
Onboarding, Online Services, Statements and Data Insights.
Leading Delivery for the Programme with a focus on Partner/Internal Delivery, Testing and Production Issue Management.
Reporting directly into the Programme Director as a member of the Senior Leadership Team. Delivered the major bPaid
Programme into production on time and with minimal impact to the current Live Service - zero major incidents and zero
service degradation.
Designed and Implemented the bPaid Programme Command Center Process and Strategy. Ramping up from a team of 3
to fully functioning Delivery/Test Department of 40 Managers onshore and offshore. Full Programme/Project Planning and Resource Demand planning.
Governing the Testing across 10 Phases of Testing and Live Migration Events. Test Quality control of around 70+ build
systems across the Bank. Providing Quality Control/Assurance, Execution & Defect Management, Test MI, and Executive
Level Consultancy.
Provided C-Level communication and oversight of strategy, budgets, vendors, partners, product, testing and delivery.
Analysis of MI, highlighting any trends and provide consultancy to remedy.
Provision of Live 24-hour Incident Support and Leader of a Business Control Centre for new Merchant Query System.
Frequent travel to India to lead team through major programme events. Including recruitment and building of offshore
team capability.
Deliveries (as part of bPaid)
• Billing & Settlement + Payments -Upgrade of the core components of the platform, including direct debit management, Merchant
Settlement, Chargebacks, Interchange, and the Online Services portal.
• Acquiring - Merchant Services, Card Payments, Online Payment systems and contactless/NFC technologies
• On-boarding - Tailored a customer on-boarding process.
• CRM - Delivered a Salesforce CRM solution.
• Scheme Clearing - Management of external schemes Diners (Discover), JCB, MasterCard, VISA.
• MIS - Quality assurance on the data provided as input to Big Data Analytics MIS systems. HADOOP and Teradata
• Payments Platform Migration - Resolution Management during migration across payments platforms.
• Defect and Issue Closure - Closed 20,000+ Defects and Issues over 2.5 years.
• Business Support - Led a Business Control Centre during migration to support the Live Service.
Programme Manager on the Senior Leadership Team delivering the Barclaycard Merchant Acquiring Transformation
Programme 'bPaid'. Including a Billing & Settlement platform, Schemes Integration, Direct Debit Mandate handling,
Onboarding, Online Services, Statements and Data Insights.
Leading Delivery for the Programme with a focus on Partner/Internal Delivery, Testing and Production Issue Management.
Reporting directly into the Programme Director as a member of the Senior Leadership Team. Delivered the major bPaid
Programme into production on time and with minimal impact to the current Live Service - zero major incidents and zero
service degradation.
Designed and Implemented the bPaid Programme Command Center Process and Strategy. Ramping up from a team of 3
to fully functioning Delivery/Test Department of 40 Managers onshore and offshore. Full Programme/Project Planning and Resource Demand planning.
Governing the Testing across 10 Phases of Testing and Live Migration Events. Test Quality control of around 70+ build
systems across the Bank. Providing Quality Control/Assurance, Execution & Defect Management, Test MI, and Executive
Level Consultancy.
Provided C-Level communication and oversight of strategy, budgets, vendors, partners, product, testing and delivery.
Analysis of MI, highlighting any trends and provide consultancy to remedy.
Provision of Live 24-hour Incident Support and Leader of a Business Control Centre for new Merchant Query System.
Frequent travel to India to lead team through major programme events. Including recruitment and building of offshore
team capability.
Deliveries (as part of bPaid)
• Billing & Settlement + Payments -Upgrade of the core components of the platform, including direct debit management, Merchant
Settlement, Chargebacks, Interchange, and the Online Services portal.
• Acquiring - Merchant Services, Card Payments, Online Payment systems and contactless/NFC technologies
• On-boarding - Tailored a customer on-boarding process.
• CRM - Delivered a Salesforce CRM solution.
• Scheme Clearing - Management of external schemes Diners (Discover), JCB, MasterCard, VISA.
• MIS - Quality assurance on the data provided as input to Big Data Analytics MIS systems. HADOOP and Teradata
• Payments Platform Migration - Resolution Management during migration across payments platforms.
• Defect and Issue Closure - Closed 20,000+ Defects and Issues over 2.5 years.
• Business Support - Led a Business Control Centre during migration to support the Live Service.
Quality assurance, Platform, Customer, Manager, UP, LED, Portal, Planning, Production, Issue management, Online, Testing, Teradata, Support, Transformation, Remedy, CRM, Offshore, Banking, Test, Service, Analytics, Recruitment, Integration, Management, Hadoop, Leadership, Onboarding, C, Salesforce, Big Data, Retail
2014 - 2015
job
Head of Programmes (Head of Practices)
iPSL.
iPSL is a joint venture by UK Banks Barclays, HSBC and LBG as the main Payments Provider for the UK Cheque
Clearing Industry.
Head of Programmes/Practices encompasses the entire programme of work for Payments of the UK Banks. Managing a
team of 3 Heads of Practice and a combined department of 100+ providing Project Management, Business Analysis and Testing (onshore and offshore.)
Project: UK Payments (multiple)
• Leadership of the UK Cheque Clearing Programme.
• Accountable for the Programme Delivery, Design and Testing of UK Cheque Clearing Projects.
• Ownership and management of the iPSL Delivery & Test Strategy and its adherence to across the board.
• Reporting directly to the Executive Board with accountability of the three Practices (PM, Test, BA)
• Direct line management of the Heads of Department.
• Trained the Business Analysts on Business Process Modelling to improve on the information available to test.
• Converted Business Process Models into Use Case Modelling, this increased test coverage and quality of test cases.
• Mentoring a Test Manager to support the Head of Test Role.
• Planning and delivery for multiple large Programmes. Liaising with the business to ensure a fit for purpose solution is
delivered on time and to a high quality.
• Designed and Delivered the Test Strategy (UAT, ST, OAT, and CAT) and planning for large Payments Programmes.
• Manage resource levels, staff development and skills to meet the demand of projects and acquisition of new business.
• Provide leadership, coaching and support to a team of 100+ Testers, Project Managers and Business Analysts with a
combined operating cost of over £8 Million.
• Redesigned a fit for purpose approach to Project Management, Testing and Business Analysis. Ensuring projects are
delivered in a structured, cost effective manner, and to a consistently high standard. This led to a >50% reduction in delivery time and a >80% reduction in defects.
• Built and maintained multiple methodologies including Agile, Waterfall and Iterative Processes.
• Contractor and Permanent employee rate negotiation, approver of contractor purchase orders and project expense.
• Efficient model built with offshore/onshore supplier that provides cost and time savings.
Deliveries
• Strategy - Delivered a new level of best practice & governance resulting in improvement in Time, Cost and Quality.
• Santander R&A Replacement Project - Defined the approach of the Project management, testing and business analysis of this
£3m, 2-year project.
• Barclays Cheque Imaging Project (Multiple) - Delivery of Industry leading (and disrupting) function to pay in cheques by Mobile
Device.
• Bank Settlement System Project - Programme Management of the implementation.
• LBG Image Archive Refresh Project - Programme Management of this business-critical application.
• BOS New Partner Bank Project - Management of the implementation.
• LBG Cheque Fraud Detection Project - Responsible for requirements analysis with the Bank and delivery of this business-critical
application.
• Image Archive replacement - Responsible for the requirements definition and review.
Clearing Industry.
Head of Programmes/Practices encompasses the entire programme of work for Payments of the UK Banks. Managing a
team of 3 Heads of Practice and a combined department of 100+ providing Project Management, Business Analysis and Testing (onshore and offshore.)
Project: UK Payments (multiple)
• Leadership of the UK Cheque Clearing Programme.
• Accountable for the Programme Delivery, Design and Testing of UK Cheque Clearing Projects.
• Ownership and management of the iPSL Delivery & Test Strategy and its adherence to across the board.
• Reporting directly to the Executive Board with accountability of the three Practices (PM, Test, BA)
• Direct line management of the Heads of Department.
• Trained the Business Analysts on Business Process Modelling to improve on the information available to test.
• Converted Business Process Models into Use Case Modelling, this increased test coverage and quality of test cases.
• Mentoring a Test Manager to support the Head of Test Role.
• Planning and delivery for multiple large Programmes. Liaising with the business to ensure a fit for purpose solution is
delivered on time and to a high quality.
• Designed and Delivered the Test Strategy (UAT, ST, OAT, and CAT) and planning for large Payments Programmes.
• Manage resource levels, staff development and skills to meet the demand of projects and acquisition of new business.
• Provide leadership, coaching and support to a team of 100+ Testers, Project Managers and Business Analysts with a
combined operating cost of over £8 Million.
• Redesigned a fit for purpose approach to Project Management, Testing and Business Analysis. Ensuring projects are
delivered in a structured, cost effective manner, and to a consistently high standard. This led to a >50% reduction in delivery time and a >80% reduction in defects.
• Built and maintained multiple methodologies including Agile, Waterfall and Iterative Processes.
• Contractor and Permanent employee rate negotiation, approver of contractor purchase orders and project expense.
• Efficient model built with offshore/onshore supplier that provides cost and time savings.
Deliveries
• Strategy - Delivered a new level of best practice & governance resulting in improvement in Time, Cost and Quality.
• Santander R&A Replacement Project - Defined the approach of the Project management, testing and business analysis of this
£3m, 2-year project.
• Barclays Cheque Imaging Project (Multiple) - Delivery of Industry leading (and disrupting) function to pay in cheques by Mobile
Device.
• Bank Settlement System Project - Programme Management of the implementation.
• LBG Image Archive Refresh Project - Programme Management of this business-critical application.
• BOS New Partner Bank Project - Management of the implementation.
• LBG Cheque Fraud Detection Project - Responsible for requirements analysis with the Bank and delivery of this business-critical
application.
• Image Archive replacement - Responsible for the requirements definition and review.
Offshore, Manager, LED, Processes, Development, Test manager, Testing, Support, Implementation, Test cases, Design, Test, Management, Leadership, R, Mentoring, Agile, Business Analysis, Coaching, Project Management
2005 - 2007
job
Test Team Lead
Unisys Ltd.
Unisys is a global information technology company offering outsourcing, managed services, systems integration, and consulting services.
Nov 2005 to Oct 2007
Test Team Lead
• Test Lead in User Acceptance and System Testing projects. Working within the change management banking project,
client facing role, interfacing directly with the client.
• Writing Test Plans, Test Scripts, executing scripts and raising defects. Testing Planning and Control.
• Lead Consultant for the Cheque Processing Imaging component. This requires communication with 3rd Party in US.
Deliveries
• Cross Client Image Archive Project - Developed, tested, and managed the implementation of the image archive for HBOS and LBG, working with Unisys in the US.
Nov 2005 to Oct 2007
Test Team Lead
• Test Lead in User Acceptance and System Testing projects. Working within the change management banking project,
client facing role, interfacing directly with the client.
• Writing Test Plans, Test Scripts, executing scripts and raising defects. Testing Planning and Control.
• Lead Consultant for the Cheque Processing Imaging component. This requires communication with 3rd Party in US.
Deliveries
• Cross Client Image Archive Project - Developed, tested, and managed the implementation of the image archive for HBOS and LBG, working with Unisys in the US.
Change management, Writing, Management, Consulting, Integration, Technology, Test, Banking, Outsourcing, Implementation, Testing, Processing
2001 - 2003
job
Developer
Designer Norwich Union.
Financial Sector Migration
Developer
2000 - 2001
freelance
Field Consultant
Mosaic Technology.
2000 - 2000
job
Website Design, Development & IT Support
Mowick Limited.
Design, It support, Website, It, Support, Development
2000 - 2000
job
Website Design, Development & IT Support
R&R Safety Systems.
Design, It support, Website, It, Support, Development
1999 - 1999
job
Relational Database development
Halewood International.
Database, Development
1996 - 1999
job
Games Tester
Sony Psygnosis.
My education
1998
-
2001
The University of Liverpool BSc
BSc, Computer Science 2
BSc, Computer Science 2
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