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Experienced Accounts Management & Supply Chain Management Professional
Manuela Vilarino
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
I offer multi-faceted experience within the Accounts Management and Supply Chain fields where I have utilised my analytical skills, quick learning, and relationship building to ensure client retention and revenue generation with a keen focus on stakeholder engagement. My strong attention to detail, solid work ethic, and passion for the Supply Chain Management fields has provided positive feedback at each career interval. Innate ability to work well under pressure in fast paced and high-pressure situations. I have worked in high-profile areas always assisting with issues until reconciliation. I am a creative thinker with an innovative strategic vision to how I approach my position.
Markets
United Kingdom
Links for more
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Language
German
Good
English
Fluently
Spanish
Good
Portuguese
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2016 - ?
job
some B2C sales
Commercial Accounts Management.
2016 - Current
Cambridgeshire, England
RESPONSIBILITIES
• Manage comprehensive B2B sales, as well as some B2C sales, and distribu#on within a territory comprising of Europe.
• Track and evaluate short term sales of KPIs as well as coordina#on of correc#ve ac#ons within mul#ple regions.
• Drive new business through presen#ng at trade shows across Europe.
• Planned and organized coordina#on of short term opportuni#es in collabora#on with commercial and supply
teams.
• Ensure proper support of new product launches and trademark developments.
• Hold direct accountability for forecas#ng of profit and loss including ac#on plans as needed.
• Oversee management of stock levels and deliveries including efficiency of transport and distribu#on.
• Manage delivery of goods and services with a keen focus on delivery condi#ons, costs, and schedules.
• Ensure proper approval of documents including release to agents in order to get shipping containers cleared
through the port.
• Organized deliveries and stored into designated warehouses as needed.
• Directed comprehensive claims to departments in charge of rejec#on.
• Business documents and ar#cles transcrip#on - from English, Spanish and German into Portuguese and Portuguese
and Spanish into English.
SELECT ACCOMPLISHMENTS
• Oversaw new trademark development and registra#on within the European Union with 100% success.
• Provided world class customer and client service including an increase in customer sa#sfac#on from 85% to 100%
within 1 year.
Cambridgeshire, England
RESPONSIBILITIES
• Manage comprehensive B2B sales, as well as some B2C sales, and distribu#on within a territory comprising of Europe.
• Track and evaluate short term sales of KPIs as well as coordina#on of correc#ve ac#ons within mul#ple regions.
• Drive new business through presen#ng at trade shows across Europe.
• Planned and organized coordina#on of short term opportuni#es in collabora#on with commercial and supply
teams.
• Ensure proper support of new product launches and trademark developments.
• Hold direct accountability for forecas#ng of profit and loss including ac#on plans as needed.
• Oversee management of stock levels and deliveries including efficiency of transport and distribu#on.
• Manage delivery of goods and services with a keen focus on delivery condi#ons, costs, and schedules.
• Ensure proper approval of documents including release to agents in order to get shipping containers cleared
through the port.
• Organized deliveries and stored into designated warehouses as needed.
• Directed comprehensive claims to departments in charge of rejec#on.
• Business documents and ar#cles transcrip#on - from English, Spanish and German into Portuguese and Portuguese
and Spanish into English.
SELECT ACCOMPLISHMENTS
• Oversaw new trademark development and registra#on within the European Union with 100% success.
• Provided world class customer and client service including an increase in customer sa#sfac#on from 85% to 100%
within 1 year.
B2B, B2C, B2B Sales, SoMe, Management, Sales, Service, Shipping, B2c sales, Support, Development, Customer
2013 - 2015
job
Commercial Analyst
Merk O Link Importacao Exportacao.
RESPONSIBILITIES
• Served as a representa#ve and liaison for trade shows and associa#on mee#ngs to promote new products and services.
• Effec#vely handle complex customer and client calls, troubleshoo#ng issues and concerns un#l reconcilia#on.
• Coordinated all planning of ac#vi#es involved in the sales of manufacturing products, services, commodi#es, and other subjects of sale.
• Reviewed comprehensive ac#vi#es in sales and receiving including shipping opera#ons.
• Ensured proper claims management, taking appropriate ac#on as needed.
• Increased customer sa#sfac#on levels through improving processes and policies.
• Developed and implemented solu#ons to client payment breaches.
• Served as a representa#ve and liaison for trade shows and associa#on mee#ngs to promote new products and services.
• Effec#vely handle complex customer and client calls, troubleshoo#ng issues and concerns un#l reconcilia#on.
• Coordinated all planning of ac#vi#es involved in the sales of manufacturing products, services, commodi#es, and other subjects of sale.
• Reviewed comprehensive ac#vi#es in sales and receiving including shipping opera#ons.
• Ensured proper claims management, taking appropriate ac#on as needed.
• Increased customer sa#sfac#on levels through improving processes and policies.
• Developed and implemented solu#ons to client payment breaches.
Management, Sales, Shipping, Analyst, Processes, Customer
2012 - 2012
freelance
Consultant
Grupo Pao de Acucar.
RESPONSIBILITIES
• Collaborated with department supervisors and leaders to drive and assess progress including all changes required.
• U#lized sales forecasts to plan produc#on commitments and #metables for business units, specific programmes,
and job specifica#ons.
• Effec#vely supported interdepartmental communica#ons, management of scheduling, and maintenance of mul#ple
projects at any given #me.
• Drove comprehensive strategic vision, business goals, and team member coordina#on.
• Collaborated with department supervisors and leaders to drive and assess progress including all changes required.
• U#lized sales forecasts to plan produc#on commitments and #metables for business units, specific programmes,
and job specifica#ons.
• Effec#vely supported interdepartmental communica#ons, management of scheduling, and maintenance of mul#ple
projects at any given #me.
• Drove comprehensive strategic vision, business goals, and team member coordina#on.
Management, Sales, ME
2006 - 2007
job
Sales Associate
Harrods.
RESPONSIBILITIES
• Consistently provided the highest levels of service to a diverse, mul#na#onal customer base and iden#fied
opportuni#es to build long-term rela#onships
• U#lised excep#onal product knowledge to improve the overall shopping experience and to facilitate increased sales
in line with challenging targets
• Prepared daily, weekly and monthly sales and inventory reports and produced subsequent ac#on plans based on in-
depth data analysis
• Consistently provided the highest levels of service to a diverse, mul#na#onal customer base and iden#fied
opportuni#es to build long-term rela#onships
• U#lised excep#onal product knowledge to improve the overall shopping experience and to facilitate increased sales
in line with challenging targets
• Prepared daily, weekly and monthly sales and inventory reports and produced subsequent ac#on plans based on in-
depth data analysis
Data Analysis, Sales, Service, Customer
My education
n/a
Bachelors, Economics
Bachelors, Economics
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