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jobs
Dennis Lewin
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2019 - ?
job
Business Analyst
Conversity.
• Understanding our client's business issues and map Conversity product features to offer and guide clients towards the best possible solution.
• Finding innovative and pragmatic solutions while capturing and documenting product and project specific requirements.
• Involvement in QA and Testing cycles to ensure features are delivered in line with requirements.
Key Contributions:
• Engaging with Conversity client stakeholders to document using user stories, the low-level details of change requests and producing mock-ups of the solution proposed in collaboration with the development team.
• Taking clients and development teams through requirements and explaining concepts/details contained within.
• Finding innovative and pragmatic solutions while capturing and documenting product and project specific requirements.
• Involvement in QA and Testing cycles to ensure features are delivered in line with requirements.
Key Contributions:
• Engaging with Conversity client stakeholders to document using user stories, the low-level details of change requests and producing mock-ups of the solution proposed in collaboration with the development team.
• Taking clients and development teams through requirements and explaining concepts/details contained within.
User stories, QA, Analyst, Testing, Development, Guide
2018 - 2019
job
Business Analyst
Agile Network System, Telia.
Enhance efficiency in IT operations with transformational system framework and architecture solutions by identifying technology improvement opportunities for mission-critical functions. Manage the full scope of impact assessment, vulnerability, data risk, and product strategy with hands-on design while overseeing documentation of bugs and process/tool enhancements to establish priority for future development activity. Create documentation using Confluence for knowledge base and train end users.
• Act as a hands-on technical resource, assisting with UAT testing as the SME to identify risks, resolve the functional queries
• Focus platform solutions and system development with an emphasis on enhancing the user experience through designing innovative interfaces and developing from schema to front-end UI.
• Act as a liaison between technical and IT operations to report on issues in Jira and create user stories for requirements arising from issues.
Key Contributions:
♦ Acting as technical liaison between testing and development teams
Facilitated knowledge transfer between ANS and Tech Mahindra
• Act as a hands-on technical resource, assisting with UAT testing as the SME to identify risks, resolve the functional queries
• Focus platform solutions and system development with an emphasis on enhancing the user experience through designing innovative interfaces and developing from schema to front-end UI.
• Act as a liaison between technical and IT operations to report on issues in Jira and create user stories for requirements arising from issues.
Key Contributions:
♦ Acting as technical liaison between testing and development teams
Facilitated knowledge transfer between ANS and Tech Mahindra
Design, User Experience, Operations, Jira, UI, User stories, Architecture, Technology, Confluence, It, Assessment, Analyst, Testing, Development, Framework, Platform
2017 - 2018
job
Senior Business Analyst
Quintica, Etisalat.
Enhance efficiency in IT operations with transformational system framework and architecture solutions by identifying technology improvement opportunities for mission-critical functions. Manage the full scope of impact assessment, vulnerability, data risk, and product strategy with hands-on design while overseeing documentation of bugs and process/tool enhancements to establish priority for future development activity. Create documents for knowledge base and train end users.
• Act as a hands-on technical resource, conducting UAT testing as the SME to identify risks, resolve the functional queries and lead the team of 6 in aligning with business objectives.
• Focus platform solutions and system development with an emphasis on enhancing the user experience through designing innovative interfaces and developing from schema to front-end UI.
• Monitor current (as-is) manual/auto processes for efficiency, productivity, and access issues to quickly identify bottlenecks, delays, and gaps in the current process vs. the desired (to-be) process maps.
Key Contributions:
♦ Reduced backlog items by 50% by constantly liaising with stakeholders and development team.
♦ Slashed application build time by 20% by assisting the development team scenarios based on user stories.
• Act as a hands-on technical resource, conducting UAT testing as the SME to identify risks, resolve the functional queries and lead the team of 6 in aligning with business objectives.
• Focus platform solutions and system development with an emphasis on enhancing the user experience through designing innovative interfaces and developing from schema to front-end UI.
• Monitor current (as-is) manual/auto processes for efficiency, productivity, and access issues to quickly identify bottlenecks, delays, and gaps in the current process vs. the desired (to-be) process maps.
Key Contributions:
♦ Reduced backlog items by 50% by constantly liaising with stakeholders and development team.
♦ Slashed application build time by 20% by assisting the development team scenarios based on user stories.
Design, User Experience, Operations, UI, User stories, Architecture, Technology, It, Assessment, Analyst, Testing, Development, Framework, Processes, Platform
2015 - 2017
temp
Business Analyst CMDB & ITSM
Indra, Telefonica.
Accomplished objectives within project budget up to £5M by evaluating data and outlining roadmaps for success in driving the service model vision, values, strategic goals, objectives, and action plans within resources and timelines.
• Ensured smooth system integration by outlining roadmaps for testing of workflow changes to applications using detailed design and program implementation planning.
• Mitigated deviations from targets by identifying all risks, issues, dependencies, and progress against the project plan to proactively resolve issues.
• Served as an "got to" and "point of resolution, " driving the team in analysis of operations to identify requirements, improve training, and increase accuracy for continued service improvement.
• Documented 100% the initial test strategy, test scripts, and scenario for part of the Telefonica CMDB for the SMART Metering Programme,
• Reduced 100% of errors that occurred during the modelling of business services for the SCCM project.
• Ensured smooth system integration by outlining roadmaps for testing of workflow changes to applications using detailed design and program implementation planning.
• Mitigated deviations from targets by identifying all risks, issues, dependencies, and progress against the project plan to proactively resolve issues.
• Served as an "got to" and "point of resolution, " driving the team in analysis of operations to identify requirements, improve training, and increase accuracy for continued service improvement.
• Documented 100% the initial test strategy, test scripts, and scenario for part of the Telefonica CMDB for the SMART Metering Programme,
• Reduced 100% of errors that occurred during the modelling of business services for the SCCM project.
Design, Operations, Budget, Training, System Integration, Integration, Workflow, Service, Test, Implementation, Analyst, Testing, UP
2014 - 2015
freelance
Senior ITSM Consultant
Quintica, Vodacom.
Developed 100% of the new change management functionality needed for Vodacom South Africa by providing remedy development/consultancy in a SCRUM environment. Role required mentoring of junior developers and close collaboration with testing and BA teams to ensure accurate requirements capture and testing.
• Improved results by customising for Incident, Change, CMDB, and SLM modules.
• Navigated the complexities of expanding the use of the ITSM application by providing consultancy to different user groups.
• Delivered effectiveness by defining requirements, steering technical solution design, prioritising the workload and leveraging the abilities of £10M staff accordingly in planning, design and implementation.
• Created appropriate artefacts, project specification, and iteration design specification documents by communicating with external/internal stakeholders to capture information needs/functional requirements.
Additional History (Not a complete list. Gaps will be explained on request)
• Improved results by customising for Incident, Change, CMDB, and SLM modules.
• Navigated the complexities of expanding the use of the ITSM application by providing consultancy to different user groups.
• Delivered effectiveness by defining requirements, steering technical solution design, prioritising the workload and leveraging the abilities of £10M staff accordingly in planning, design and implementation.
• Created appropriate artefacts, project specification, and iteration design specification documents by communicating with external/internal stakeholders to capture information needs/functional requirements.
Additional History (Not a complete list. Gaps will be explained on request)
Design, Change management, Scrum, Mentoring, Management, Remedy, Implementation, Testing, Development
2014 - 2014
freelance
Technical Consultant
ABACUS Technologies.
2013 - 2014
temp
Business Analyst - Service Transition
BT Engage.
Service, Analyst, Service Transition
2010 - 2011
freelance
Senior Consultant
BMC, Saudi Arabia, Royal Saudi Air Force.
OHIM, Spain (now EUIP), Senior Consultant (Contract) - (September 2008 - November 2009)
1998 - 2003
freelance
Consultant/Technical Project Manager
Tertio SMS Ltd.
Project Manager, Manager
1988 - 1998
job
Senior Systems Developer
British Telecom.
Developer
My education
Birkbeck College University of London
BSc, Information Systems and Management
BSc, Information Systems and Management
Birkbeck College University of London
Intermediategraduate, Management
Intermediategraduate, Management
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