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0
jobs
Virag Csillag
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Italian
Fluently
My experience
2019 - ?
job
customer service
INDE LTD.
Client management
Project management
Managing relations with existing - mainly foreign - clients as their
dedicated Account Manager
TCATNOC Develop the existing customer's portfolio and customer care
Identify customer needs and their subsequent solutions
P: +30 177 6296
E: [email protected] Production budget and cost flow planning in liaison with our Digital
Producers
Project reporting, operational logistics support
NOITACUDE
Travelling to locations and managing events, installations, client
BA in Public Administration - coordinating, planning and following up of multiple AR projects
University Faculty of Law, Debrecen, Contacting already existing clients, looking for upselling opportunities
Assistant to both English and American Managing Directors
SLLIKS TI Delivery Management, customs, visa applications, flight and hotel
reservations, production delivery, transport and many others
Opera PMS Co-operation in customer complaints management
Microsoft Office Suite
CRM
Solving unexpected problems, cross border and internationally
Amdocs Contact customers by phone or e-mail on regular basis
Salesforce Taking care of the tasks of Office management: post, ordering office
Revol supplies etc
Zoom
Slack
Project management
Managing relations with existing - mainly foreign - clients as their
dedicated Account Manager
TCATNOC Develop the existing customer's portfolio and customer care
Identify customer needs and their subsequent solutions
P: +30 177 6296
E: [email protected] Production budget and cost flow planning in liaison with our Digital
Producers
Project reporting, operational logistics support
NOITACUDE
Travelling to locations and managing events, installations, client
BA in Public Administration - coordinating, planning and following up of multiple AR projects
University Faculty of Law, Debrecen, Contacting already existing clients, looking for upselling opportunities
Assistant to both English and American Managing Directors
SLLIKS TI Delivery Management, customs, visa applications, flight and hotel
reservations, production delivery, transport and many others
Opera PMS Co-operation in customer complaints management
Microsoft Office Suite
CRM
Solving unexpected problems, cross border and internationally
Amdocs Contact customers by phone or e-mail on regular basis
Salesforce Taking care of the tasks of Office management: post, ordering office
Revol supplies etc
Zoom
Slack
Project Management, Administration, CRM, Budget, Account Manager, Salesforce, Management, Customer service, Service, Delivery Management, Support, Office, Production, UP, Manager, Customer
2018 - 2019
job
OFFICE MANAGER
Trello.
LinkedIn Sales Navigator
Providing a full administrative support service to the entire office
SEGAUGNAL Organizing team building events
Organising Town Hall meeting, preparing presentations
Fluent English C1
Hungarian Mother Tongue
Assisting Finance team with account record, invoicing with Revol
Italian A2 Arranging complex travel itineraries and booking flights as required
Planning, prioritising and organizing workloads
Management of diaries and arrangements of meetings as required
REHTO Keeping senior managers informed and updated on project progress and Driving license issues
Coordinating with IT department on all office equipment
Participating in site SHE according the schedule, assisting HR Manager
Correspondence management on behalf of MD including general
communication and departmental updates both internally and externally
Providing a full administrative support service to the entire office
SEGAUGNAL Organizing team building events
Organising Town Hall meeting, preparing presentations
Fluent English C1
Hungarian Mother Tongue
Assisting Finance team with account record, invoicing with Revol
Italian A2 Arranging complex travel itineraries and booking flights as required
Planning, prioritising and organizing workloads
Management of diaries and arrangements of meetings as required
REHTO Keeping senior managers informed and updated on project progress and Driving license issues
Coordinating with IT department on all office equipment
Participating in site SHE according the schedule, assisting HR Manager
Correspondence management on behalf of MD including general
communication and departmental updates both internally and externally
Management, Linkedin, Finance, Sales, Service, It, Support, Office, Booking, Manager
2017 - 2018
job
DUTY MANAGER
The Wellesley, a Luxury Collection Hotel.
Managing reception team, motivating staff to provide best possible guest experience, to maximize
sales opportunities and to ensure admission and commercial spend targets are achieved
Actively promoting and selling the hotels bedrooms and facilities
Reporting to Hotel Manager (daily, weekly and monthly reports)
Dealing competently and professionally with guest complaints
Coordinating and liaising with staff and H.O.D's to solve any occurring issues, reporting
Ensuring that any emergency situations are dealt with in accordance of company laid down
procedures
Responsible for the Night Audits and closing the day's business
sales opportunities and to ensure admission and commercial spend targets are achieved
Actively promoting and selling the hotels bedrooms and facilities
Reporting to Hotel Manager (daily, weekly and monthly reports)
Dealing competently and professionally with guest complaints
Coordinating and liaising with staff and H.O.D's to solve any occurring issues, reporting
Ensuring that any emergency situations are dealt with in accordance of company laid down
procedures
Responsible for the Night Audits and closing the day's business
Sales, Reception, Manager
2016 - 2017
job
RECEPTION SUPERVISOR/ DUTY MANAGER
Holiday Inn Regents Park Hotel.
Managing, supporting and motivating a reception team of 7 members, ensuring they are
knowledgeable about products and promotions
Delegating tasks to the reception team members, developing and implementing staff training
programs
Balancing and managing the inventory of bedrooms, upgrading members and VIPs
Developing and creating new Standard Operating Procedures (SOPs) for the Front Desk
Driving and tracking the upsell programme, awarding the highest seller a certificate
Handling complaints from customers in a prompt and satisfactory manner
Responsible for dealing with fire evacuation process for the entire hotel and making decisions on
behalf of the hotel whilst being Duty Manager
Preparing the VIP list daily, identifying customer requirements and updating the system accurately
Running the monthly departmental meetings and updating the team on departmental and hotel
targets / achievements
knowledgeable about products and promotions
Delegating tasks to the reception team members, developing and implementing staff training
programs
Balancing and managing the inventory of bedrooms, upgrading members and VIPs
Developing and creating new Standard Operating Procedures (SOPs) for the Front Desk
Driving and tracking the upsell programme, awarding the highest seller a certificate
Handling complaints from customers in a prompt and satisfactory manner
Responsible for dealing with fire evacuation process for the entire hotel and making decisions on
behalf of the hotel whilst being Duty Manager
Preparing the VIP list daily, identifying customer requirements and updating the system accurately
Running the monthly departmental meetings and updating the team on departmental and hotel
targets / achievements
Training, Reception, Manager, Customer
2014 - 2015
job
ASSISTANT MANAGER
Abokado.
Manager
2013 - 2014
job
OFFICE AND CUSTOMER SERVICE MANAGER
Almaral Ltd.
Customer service, Service, Office, Service Manager, Manager, Customer
2012 - 2013
job
CALL CENTRE ADVISOR
Egyse Association.
2011 - 2012
job
SALES REPRESENTATIVE
Vodafone Zrt., Debrecen.
Sales
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