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Dynamic, Proactive Business Development and Project Manager. Well established Virtual Assistant.
Sarah Godfrey
,
Worksop, United Kingdom
Experience
Other titles
Skills
I'm offering
Established freelance Virtual Assistant / Online Business and Project Manager, managing a growing portfolio of clients from industries including Healthcare, Travel and Legal / Intellectual Property. I help clients save valuable time by outsourcing a variety of business processes, and work with them to build and implement strategies for business development and growth.
Experienced Account / Project Manager and Business Development Specialist, with a demonstrated history of working in the Customer Services, Retail, Not for Profit, Logistics and BPO Outsourcing Industries. Skilled in Sales, Communication, Client Relationship Management (CRM),and Customer Satisfaction. Passionate about helping businesses deliver customer excellence, with over 20 years experience working with clients to maximise their business offerings.
During this time I have won key new business using combinations of solutions and workflows that were new to us and have supported the successful implementation of these projects. More recently I have created and managed a completely new project / solution from research and proof of concept stages, through project build, governance and implementation.
Experienced Account / Project Manager and Business Development Specialist, with a demonstrated history of working in the Customer Services, Retail, Not for Profit, Logistics and BPO Outsourcing Industries. Skilled in Sales, Communication, Client Relationship Management (CRM),and Customer Satisfaction. Passionate about helping businesses deliver customer excellence, with over 20 years experience working with clients to maximise their business offerings.
During this time I have won key new business using combinations of solutions and workflows that were new to us and have supported the successful implementation of these projects. More recently I have created and managed a completely new project / solution from research and proof of concept stages, through project build, governance and implementation.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2020 - ?
job
Owner, Project Manager and Virtual Assistant
Clear The Decks Ltd.
Working both remotely and onsite where required, with a varied portfolio of clients from several
industries. Providing business support in the form of project management, PA services, diary
management, customer services support, meeting coordination and minute taking, research, business
development / tender support, social media management and a variety of tasks based on client
requirements.
I work with clients to create bespoke Business Support Packages, tailored to their business needs,
budgets and the amount of weekly, monthly or ad-hoc support that is required. My services help my
clients work smarter and more efficiently by streamlining their processes and outsourcing time-
consuming tasks to allow them to focus on the key areas of their business. My previous experience
allows me to offer a range of transferrable skills which allow me to work across departments without the need for multiple team members.
industries. Providing business support in the form of project management, PA services, diary
management, customer services support, meeting coordination and minute taking, research, business
development / tender support, social media management and a variety of tasks based on client
requirements.
I work with clients to create bespoke Business Support Packages, tailored to their business needs,
budgets and the amount of weekly, monthly or ad-hoc support that is required. My services help my
clients work smarter and more efficiently by streamlining their processes and outsourcing time-
consuming tasks to allow them to focus on the key areas of their business. My previous experience
allows me to offer a range of transferrable skills which allow me to work across departments without the need for multiple team members.
Social Media, Project Management, Project Manager, Research, Social media management, Management, Outsourcing, Support, Development, Social, Processes, ON, ME, Manager, Customer
2019 - 2020
job
Client Relationship and New Project Manager
Citipost Mail.
Managing a large portfolio of Direct Mail and Digital Clients on a day to day basis - working with these clients to identify and implement any cost and service benefits and value adds to maximise ROI
via their campaigns. Managing the setup and implementation of new clients, providing support where
required to ensure that campaigns run smoothly. Liaising with our suppliers and partners to overcome
issues that may be presented during this time.
More recently, I have been tasked with the creation and implementation of an Inbound Response
Handling and Scanning solution. From collating client feedback and initial content to show how this
would complement our existing offerings and presenting this to Senior Board of Directors, to sourcing a
technology partner and implementing the solution on site. As part of this, I have created and rolled out
on-boarding and project governance elements, commercial models, KPI's and proposals for the business.
via their campaigns. Managing the setup and implementation of new clients, providing support where
required to ensure that campaigns run smoothly. Liaising with our suppliers and partners to overcome
issues that may be presented during this time.
More recently, I have been tasked with the creation and implementation of an Inbound Response
Handling and Scanning solution. From collating client feedback and initial content to show how this
would complement our existing offerings and presenting this to Senior Board of Directors, to sourcing a
technology partner and implementing the solution on site. As part of this, I have created and rolled out
on-boarding and project governance elements, commercial models, KPI's and proposals for the business.
Project Manager, ROI, Sourcing, Service, Technology, Content, Implementation, Presenting, Support, KPI, Manager
2012 - 2019
job
Business Development Manager
DDC OS UK.
Responsible for managing and coordinating new business opportunities for a Business Process
Outsourcing company across a range of service including Inbound Contact Centre and Data Capture
(UK and Multilingual) Digital Mail Room services, and Charity Donation Processing.
From establishing the initial requirement and qualification of the opportunity, to presenting to clients,
creating proposal content and commercial models, and managing site visits to both our UK and
Overseas operations. Additionally I was responsible for managing contract negotiations and supporting with Implementation of new projects before handing these over to our Client Relationship
Team.
Outsourcing company across a range of service including Inbound Contact Centre and Data Capture
(UK and Multilingual) Digital Mail Room services, and Charity Donation Processing.
From establishing the initial requirement and qualification of the opportunity, to presenting to clients,
creating proposal content and commercial models, and managing site visits to both our UK and
Overseas operations. Additionally I was responsible for managing contract negotiations and supporting with Implementation of new projects before handing these over to our Client Relationship
Team.
Business development, Operations, Service, Content, Outsourcing, Implementation, Presenting, Development, Processing, Manager
2002 - 2012
job
Senior Complaints Manager
Wilko Retail Ltd.
Managing a portfolio of escalated customer complaints in relation to a number of serious matters
including property damage, wrongful detainment, personal injuries and difficult or banned customers.
Carrying out full investigations with the customer, relevant Store / Area Management and in house
product teams to collate and evaluate CCTV, witness statements, photographic evidence and to evaluate and deliver and appropriate response to the customer.
including property damage, wrongful detainment, personal injuries and difficult or banned customers.
Carrying out full investigations with the customer, relevant Store / Area Management and in house
product teams to collate and evaluate CCTV, witness statements, photographic evidence and to evaluate and deliver and appropriate response to the customer.
Management, Manager, Customer
My education
n/a
Secondary, Level 3 (Minor in Business Management)
Secondary, Level 3 (Minor in Business Management)
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