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Specialist Trainer and Performance Coach
Jamie McGrath
,
Canterbury, United Kingdom
Experience
Other titles
Skills
I'm offering
Greetings. Thanks for taking the time to read this short profile. I have worked in Business and personal development for the last 20 years. Starting in sales and then management and now deeply engaged in staff and management development. I have some great experience working for large corporations and have also had some amazing results working for smaller agencies. I love devising sales and developmental processes to increase sales and staff satisfaction. I am also an experienced coach and TAP certified at Training Delivery. Recent projects have been focused around COVID 19 and Contact free sales processes.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
job
Development Specialist
Lookers PLC.
Lookers PLC which operates 141 franchised car dealerships throughout Great Britain and within the car
dealerships there are 31 different manufacturers all of which have their own priorities and focus when
it comes to people development.
• My role is to deliver the new ways of working focusing on the Training and Competency framework.
Working very closely with Sales, Hr, Marketing and eLearning platforms.
• Delivery time is spent delivering Induction, Training and Competency Supervisor courses and our
Customer Experience Journey which is a sales and compliance course. Since March 2020 we have
redesigned all our training course content so that it can be delivered completely online.
• Design time is spent developing our Induction, Products and services, management development
courses.
• Due to lookers having 31 brands from Ferrari to Ford we have to ensure that we are very flexible with
how we engage and develop our training responsibilities due to each brand having set guidelines with their own branded divisions.
dealerships there are 31 different manufacturers all of which have their own priorities and focus when
it comes to people development.
• My role is to deliver the new ways of working focusing on the Training and Competency framework.
Working very closely with Sales, Hr, Marketing and eLearning platforms.
• Delivery time is spent delivering Induction, Training and Competency Supervisor courses and our
Customer Experience Journey which is a sales and compliance course. Since March 2020 we have
redesigned all our training course content so that it can be delivered completely online.
• Design time is spent developing our Induction, Products and services, management development
courses.
• Due to lookers having 31 brands from Ferrari to Ford we have to ensure that we are very flexible with
how we engage and develop our training responsibilities due to each brand having set guidelines with their own branded divisions.
Marketing, Design, Customer experience, Training, Management, Sales, Compliance, Content, PLC, It, Development, Online, Framework, Customer
2018 - 2019
job
Area Retail Manager
Sky.
• Managed the retail sales department in 7 prestigious stores in the South East.
• I was responsible for 26 direct reports, managing all staff behaviors, customer complaints and 3rd
party relationships,
• I achieved an 85% Staff engagement and an 84% Net Promoter Score from sales to our customer base.
• I delivered regular sales coaching to ensure that sales engagement and performance was on target
and in line with regional objectives using a wide range of motivation techniques and personalised
development plans.
• I maintained regular contact with Marketing and Branding to ensure that we had the correct mix of offers, collateral and branding to support our staff.
• I was responsible for 26 direct reports, managing all staff behaviors, customer complaints and 3rd
party relationships,
• I achieved an 85% Staff engagement and an 84% Net Promoter Score from sales to our customer base.
• I delivered regular sales coaching to ensure that sales engagement and performance was on target
and in line with regional objectives using a wide range of motivation techniques and personalised
development plans.
• I maintained regular contact with Marketing and Branding to ensure that we had the correct mix of offers, collateral and branding to support our staff.
Marketing, Branding, Coaching, Retail, Sales, Motivation, Net, Support, Development, Manager, Customer
2015 - 2015
job
Unemployed
Unemployed.
2014 - 2015
job
Sales Executive
April Insurance.
This regulated role involved visiting clients in their homes to discuss their family, business and individual
insurance needs.
April insurance is a French company that specialises in Critical illness policies, Life insurance, Private
Medical insurance and Accident and Sickness policies.
insurance needs.
April insurance is a French company that specialises in Critical illness policies, Life insurance, Private
Medical insurance and Accident and Sickness policies.
Sales, Insurance
2013 - 2014
freelance
Sales Consultant
unknown.
October 2013 to July 2014
• This role involved visiting customers in their homes to survey the property and design a bespoke
solution to their needs. Specialising in UPVC windows and Door products.
• The majority of the leads that I sat were self generated through business networking, cold calling
prospects and door canvassing.
• 3rd in Region for finance sales penetration on Anglians Gold accounts.
• This role involved visiting customers in their homes to survey the property and design a bespoke
solution to their needs. Specialising in UPVC windows and Door products.
• The majority of the leads that I sat were self generated through business networking, cold calling
prospects and door canvassing.
• 3rd in Region for finance sales penetration on Anglians Gold accounts.
Design, Networking, Finance, Sales, Windows
2012 - 2013
job
Business Development Manager
LivingSocial (Amazon).
I was responsible for the East Anglian/ Essex region for LivingSocial, a marketing and social media
platform for high end businesses.
• I supplied a constant feed of new businesses to the London head office, ensuring that the 1000000 plus
subscribers who we had in East Anglia, Essex and Cambridgeshire enjoyed a new daily exciting offer,
event or experience to purchase through our market leading social media app.
• I would cold call or get referrals to visit high end restaurants, hotels and spas within a 40 mile radius
of Norfolk and then build a bespoke feature to offer to our subscriber base.
platform for high end businesses.
• I supplied a constant feed of new businesses to the London head office, ensuring that the 1000000 plus
subscribers who we had in East Anglia, Essex and Cambridgeshire enjoyed a new daily exciting offer,
event or experience to purchase through our market leading social media app.
• I would cold call or get referrals to visit high end restaurants, hotels and spas within a 40 mile radius
of Norfolk and then build a bespoke feature to offer to our subscriber base.
Marketing, Social Media, Business development, Event, Office, Development, Feature, App, Social, Manager, Platform
2010 - 2012
job
Regional Manager
LoveFilm.
I developed the in-store retail model for the Southern region which incorporated everything from London
to Cornwall.
• In the first 6 months we recruited and trained over 90 sales staff including 6 first line managers and developed a sales strategy which helped us to achieve its number 1 market position for postal dvds.
• I was responsible for the marketing budget and retail venue portfolio as well as ensuring that the staff
behaviours matched the Lovefilm brand.
• Responsible for affiliate marketing and lead generation from our retail business partners.
to Cornwall.
• In the first 6 months we recruited and trained over 90 sales staff including 6 first line managers and developed a sales strategy which helped us to achieve its number 1 market position for postal dvds.
• I was responsible for the marketing budget and retail venue portfolio as well as ensuring that the staff
behaviours matched the Lovefilm brand.
• Responsible for affiliate marketing and lead generation from our retail business partners.
Marketing, Retail, Budget, Sales, Affiliate, Affiliate marketing, Manager
2007 - 2010
job
Claims Manager / Loss Adjuster
Quinn Insurance.
My role involved speaking to people who had suffered injury to themselves or suffered damage to their
properties or cars due to our policy holders who were insured by Quinn Insurance.
I would negotiate injury claims, damage to property, replace vehicles like for like and negotiate costs for hire vehicles.
This role was achieved through getting trust and rapport very early on into the claims journey and getting
the 3rd party to deal with us directly before instructing their own insurance and legal teams.
properties or cars due to our policy holders who were insured by Quinn Insurance.
I would negotiate injury claims, damage to property, replace vehicles like for like and negotiate costs for hire vehicles.
This role was achieved through getting trust and rapport very early on into the claims journey and getting
the 3rd party to deal with us directly before instructing their own insurance and legal teams.
Insurance, Manager
2003 - 2007
job
Regional Sales Manager
Virgin Media/NTL.
My responsibility was to manage 3 area managers and around 50 staff of which (approx 20) were working for an affiliated sales agency.
We worked out of prestigious shopping centres throughout the South East promoting broadband and tv
subscription serves from NTL/Virgin Media.
My job was to ensure the end to end customer experience from the sales experience to the installation
experience was as good as it could be. This role carried large targets that were set each month for Sales,
staff attendance, attitude and customer satisfaction.
Reach Telecom
We worked out of prestigious shopping centres throughout the South East promoting broadband and tv
subscription serves from NTL/Virgin Media.
My job was to ensure the end to end customer experience from the sales experience to the installation
experience was as good as it could be. This role carried large targets that were set each month for Sales,
staff attendance, attitude and customer satisfaction.
Reach Telecom
Customer experience, Sales, TV, It, Telecom, Manager, Customer
2003 - 2003
freelance
Sales Consultant
Cauldwell Group.
My role was to sell telephony services (least cost routing) into corporate companies and small to medium
businesses. It involved cold calling businesses to set up meetings to explain the benefits and cost savings of swapping there telephony services from BT to reach telecom.
businesses. It involved cold calling businesses to set up meetings to explain the benefits and cost savings of swapping there telephony services from BT to reach telecom.
Sales, It, Telecom, UP
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