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Strong Senior Scrum Master/Coach
Tiffany Spoehr
,
Harpenden, United Kingdom
Experience
Other titles
Skills
I'm offering
• I am a certified Scrum Master and PRINCE2 practitioner with extensive experience in delivery high quality software products • Through positions held I have acquired a broad range of abilities within the system development life cycle including business analysis, gathering and documenting requirements, specification development and process modelling, system testing. • I am a highly professional, motivated and analytical individual with excellent interpersonal, communication and organisational skills, both with in-house management/staff and external clients. I have a proven track record of success. • I have an ability to tailor detail and style to suit stakeholders, business colleagues and technical colleagues. • An aptitude for identifying and solving problems, both technical and organisational • I am a helpful and dynamic team worker who works well under pressure and I also have the skills and experience in mentoring colleagues • I enjoy problem solving using my ability to look at problems from all angles. • I have excellent time management skills and the ability to efficiently prioritise workloads in order to meet deadlines; I am highly adaptable and always keen to learn new skills. • In support of this technical knowledge I am an effective relationship builder and have a passion for agile and best practices across both delivery teams and company wide.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Available
My experience
2020 - 2020
job
Agile Delivery Manager
unknown.
ComplyAdvantage (Redundancy)
Key Responsibilities / Achievements:
• Worked initially across 4 teams which soon branched to 6
• Moved the teams from Scrum to Kanban for better performance on delivery
• Setup and facilitated Kanban ceremonies
• Reported to management on velocity and time tracking
• Created metrics pages for the teams for tracking their quarterly initiatives
• Managed and maintain Jira/Confluence tools and information radiators
• Communicated with stakeholders at all levels
• Coached software delivery teams on agile processes & practices
• Worked clos3ly with the Incident Management team and took them through the audit
• Collaborated with teams to refine agile processes
• Managed the release cycle for the teams - from 3 the year before I started to monthly and now to fortnightly - goal to go to continuous delivery
• Implemented a new process for handling Solution Engineer / Customer Services queries into the teams - this took the constant outstanding issues to be addressed from 35-40 to between 13- 15 at anyone moment
• Managed the booking of jobs with the teams for customer upgrades from older version, including monitoring the upgrades out of hours/weekends
Key Responsibilities / Achievements:
• Worked initially across 4 teams which soon branched to 6
• Moved the teams from Scrum to Kanban for better performance on delivery
• Setup and facilitated Kanban ceremonies
• Reported to management on velocity and time tracking
• Created metrics pages for the teams for tracking their quarterly initiatives
• Managed and maintain Jira/Confluence tools and information radiators
• Communicated with stakeholders at all levels
• Coached software delivery teams on agile processes & practices
• Worked clos3ly with the Incident Management team and took them through the audit
• Collaborated with teams to refine agile processes
• Managed the release cycle for the teams - from 3 the year before I started to monthly and now to fortnightly - goal to go to continuous delivery
• Implemented a new process for handling Solution Engineer / Customer Services queries into the teams - this took the constant outstanding issues to be addressed from 35-40 to between 13- 15 at anyone moment
• Managed the booking of jobs with the teams for customer upgrades from older version, including monitoring the upgrades out of hours/weekends
Monitoring, Customer, Manager, Processes, Go, Audit, Booking, Software, Continuous delivery, Scrum, Incident Management, Confluence, Kanban, Management, Agile, Audit, Jira
2019 - 2019
job
Agile Project Manager / ScrumMaster
Verv Energy.
2 month contract Re-architecting platform & Investment Project
Key Responsibilities / Achievements:
• Created Kanban processes for quick delivery of project
• Facilitated Kanban ceremonies
• Reported to management and highlighted any issues or anomalies
• Managed and maintain Jira/Confluence tools and information radiators
• Worked with the wider business to unblock software delivery impediments
• Communicated with stakeholders at all levels
• Coached software delivery teams on agile processes & practices
• Collaborated with peers to refine agile processes
• Liaised with Senior Mgt to maintain and schedule Investment Project appointments
Key Responsibilities / Achievements:
• Created Kanban processes for quick delivery of project
• Facilitated Kanban ceremonies
• Reported to management and highlighted any issues or anomalies
• Managed and maintain Jira/Confluence tools and information radiators
• Worked with the wider business to unblock software delivery impediments
• Communicated with stakeholders at all levels
• Coached software delivery teams on agile processes & practices
• Collaborated with peers to refine agile processes
• Liaised with Senior Mgt to maintain and schedule Investment Project appointments
Project Manager, Jira, Agile, Management, Kanban, Confluence, Software, Processes, Manager, Platform
2018 - 2019
job
Agile Project Manager / ScrumMaster
Financial Positioning Systems.
Key Responsibilities / Achievements: Similar to Nutmeg
• Introduced the scrum agile processes into new startup with 5 engineers sprint planning, daily scrums, retrospectives, stakeholder meetings, and software showcases
• Support the product owner and team in planning user stories and maintaining the product backlog
• Work and guide the team to remove impediments, protect development teams from outside distractions and/or conflicts
• Drive continuous improvement within the teams
• Help the team to develop a sense of ownership of their work and their product, in particular encouraging them to improve their QA practices and advocate for non-functional system improvements
• Introduced the scrum agile processes into new startup with 5 engineers sprint planning, daily scrums, retrospectives, stakeholder meetings, and software showcases
• Support the product owner and team in planning user stories and maintaining the product backlog
• Work and guide the team to remove impediments, protect development teams from outside distractions and/or conflicts
• Drive continuous improvement within the teams
• Help the team to develop a sense of ownership of their work and their product, in particular encouraging them to improve their QA practices and advocate for non-functional system improvements
Project Manager, Scrum, Agile, Continuous improvement, Product owner, User stories, QA, Support, Development, Software, Guide, Processes, Manager
2011 - 2018
job
Agile Project Lead - Coach / Testing QA
Nutmeg Saving and Investment Ltd.
Key Responsibilities / Achievements:
• Facilitating the scrum agile processes across 7 teams, sprint planning, daily scrums, retrospectives, stakeholder meetings, and software showcases
• Support the product owner in planning user stories and maintaining the product backlog
• Work and guide the team to remove impediments, protect development teams from outside distractions and/or conflicts
• Drive continuous improvement within the teams
• Report weekly on releases, story points, bugs to the Engineering and Exec Team
• Release planning and backlog management with the Product Owner
• Help the team to develop a sense of ownership of their work and their product, in particular encouraging them to improve their QA practices and advocate for non-functional system improvements
• Successfully rolled out agile processes across 7 new delivery teams within a short period of time to ensure the new direction taken from the Execs was as smooth as possible.
• Worked with the delivery team
• Direct and lead development team from project initiation through delivery of final product
• System development life cycle; business analysis, test planning and execution, bug tracking, report and bug fix testing, integration testing, regression testing, UAT testing, performance testing, release control.
• Responsible for introducing and coaching the team on Scrum principles and methodologies across the business.
• Facilitating the scrum agile processes across 7 teams, sprint planning, daily scrums, retrospectives, stakeholder meetings, and software showcases
• Support the product owner in planning user stories and maintaining the product backlog
• Work and guide the team to remove impediments, protect development teams from outside distractions and/or conflicts
• Drive continuous improvement within the teams
• Report weekly on releases, story points, bugs to the Engineering and Exec Team
• Release planning and backlog management with the Product Owner
• Help the team to develop a sense of ownership of their work and their product, in particular encouraging them to improve their QA practices and advocate for non-functional system improvements
• Successfully rolled out agile processes across 7 new delivery teams within a short period of time to ensure the new direction taken from the Execs was as smooth as possible.
• Worked with the delivery team
• Direct and lead development team from project initiation through delivery of final product
• System development life cycle; business analysis, test planning and execution, bug tracking, report and bug fix testing, integration testing, regression testing, UAT testing, performance testing, release control.
• Responsible for introducing and coaching the team on Scrum principles and methodologies across the business.
Integration, Processes, Guide, Software, Coach, Development, Testing, Direction, Support, Engineering, Test, Coaching, QA, Regression testing, User stories, Management, Product owner, Continuous improvement, Agile, Business Analysis, Scrum
2009 - 2012
job
Helpdesk Manager
Internal Systems Ltd.
Key Responsibilities / Achievements:
• Management of a team of helpdesk engineers including full responsibility for the scheduling of staffing to meet demand
• Responsible for achievement of first call resolution targets
• Responsible for ensuring that customer support targets are met
• Achievement of agreed external and internal customer SLA's
• Development and implementation of staffing and scheduling models through detailed analysis of help desk activity
• Actively contributed to Management Team activities which have achieved an increase in organisational efficiency and effectiveness
• Introduced and maintained a system to ensure staff are trained and have skills updated as necessary to maintain standards required
• Developed and implemented a series of robust processes and methodologies which had the direct impact of improved first call resolution
• Introduced and maintained a system of staff appraisal and performance monitoring
• Management of a team of helpdesk engineers including full responsibility for the scheduling of staffing to meet demand
• Responsible for achievement of first call resolution targets
• Responsible for ensuring that customer support targets are met
• Achievement of agreed external and internal customer SLA's
• Development and implementation of staffing and scheduling models through detailed analysis of help desk activity
• Actively contributed to Management Team activities which have achieved an increase in organisational efficiency and effectiveness
• Introduced and maintained a system to ensure staff are trained and have skills updated as necessary to maintain standards required
• Developed and implemented a series of robust processes and methodologies which had the direct impact of improved first call resolution
• Introduced and maintained a system of staff appraisal and performance monitoring
Management, Implementation, Support, Monitoring, Development, Processes, Manager, Customer
2004 - 2006
job
Account Manager / Project Manager
DHMS / Hab Internet.
In this role I project managed new client services and was responsible for the achievement of all deadlines, ensuring all contracts were issued and signed correctly by all parties through to the completion of their installations.
Key Responsibilities / Achievements:
• Main point of contact for clients and managed their expectations/services with our Technical teams, Accounts Department and Support staff
• Delivered daily, weekly and monthly operational and progress reports to both clients and Directors in terms of how projects are progressing and also work with Directors/Sales Managers
• Developed project scope
• Managed risk and escalating project issues.
• Ensured all our services were costed appropriately
• Successful at turning around underperforming projects.
• Ensured profitability, controlling project budgets, forecasting time and resources
Key Responsibilities / Achievements:
• Main point of contact for clients and managed their expectations/services with our Technical teams, Accounts Department and Support staff
• Delivered daily, weekly and monthly operational and progress reports to both clients and Directors in terms of how projects are progressing and also work with Directors/Sales Managers
• Developed project scope
• Managed risk and escalating project issues.
• Ensured all our services were costed appropriately
• Successful at turning around underperforming projects.
• Ensured profitability, controlling project budgets, forecasting time and resources
Project Manager, Forecasting, Contracts, Account Manager, Controlling, Sales, Support, Contracts, Manager
1999 - 2000
job
Personal Assistant to the Managing Director
unknown.
Key Responsibilities / Achievements:
After relocating to the UK in October 1989, I started this position and was responsible for all the administration for the managing director including maintaining her diary, coordinating team meetings and social functions, arranging team planning schedules, monthly utilization forecasts, time costing and monthly billing for the team.
I also assisted in the development and delivery of client proposals and I project managed the office relocation for over one hundred staff.
After relocating to the UK in October 1989, I started this position and was responsible for all the administration for the managing director including maintaining her diary, coordinating team meetings and social functions, arranging team planning schedules, monthly utilization forecasts, time costing and monthly billing for the team.
I also assisted in the development and delivery of client proposals and I project managed the office relocation for over one hundred staff.
Administration, Personal assistant, Costing, Office, Development, Social
1998 - 1999
job
Training Coordinator
Boral Energy.
Australia
Key Responsibilities / Achievements:
The role of training coordinator was established to plan and facilitate the rollout of Oracle in November 1997 in the South Australia office. From February 1998 the rollout was deployed to all of Australia. As the training coordinator I had to oversee over one hundred Oracle training courses, that they were being delivered to the users and that all the required users were included. I had to establish training records for all the users and record each course they took. I maintained all training materials and made any necessary updates and I advised employees on the course content.
Key Responsibilities / Achievements:
The role of training coordinator was established to plan and facilitate the rollout of Oracle in November 1997 in the South Australia office. From February 1998 the rollout was deployed to all of Australia. As the training coordinator I had to oversee over one hundred Oracle training courses, that they were being delivered to the users and that all the required users were included. I had to establish training records for all the users and record each course they took. I maintained all training materials and made any necessary updates and I advised employees on the course content.
Oracle, Training, Content, Coordinator, Office
1996 - 1997
job
Personal Assistant
Coopers & Lybrand.
Australia
Key Responsibilities / Achievements:
I reported to the Partner of the Information Systems Delivery Group. This group was responsible for the implementation of Oracle, SAP and PeopleSoft. This group started with only four staff and built up to over eighty. I was responsible for the groups monthly reports, maintaining the monthly work plan of where staff would be and also the monthly billing/forecasts.
Key Responsibilities / Achievements:
I reported to the Partner of the Information Systems Delivery Group. This group was responsible for the implementation of Oracle, SAP and PeopleSoft. This group started with only four staff and built up to over eighty. I was responsible for the groups monthly reports, maintaining the monthly work plan of where staff would be and also the monthly billing/forecasts.
Oracle, SAP, Personal assistant, Implementation, UP
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