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Building Credibility, Ensuring Quality.
Daniel Goodwin
,
Haywards Heath, United Kingdom
Experience
Other titles
Skills
I'm offering
I run a small forward thinking consultancy offering an imaginative user friendly take on documentation, compliance and training. I offer advice for small to medium sized companies on back office systems, common sense pictorial training programs and the latest ISO Management systems.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2012 - ?
freelance
Consultant
Enhance Consulting Ltd.
I run a management system and training consultancy offering imaginative user-friendly documentation, compliance processes and training. I offer advice to small and medium sized companies regarding back office systems, common sense pictorial training programs and the latest ISO management systems
• I have implemented and run several Integrated Management Systems combining UKAS ISO 9001, 14001, 45001 and BSEN18001.
• I have designed and delivered pictorial training programs for both operatives and managers. These programs are bespoke and based on BICSc methodology.
• I have developed various cloud and file sharing systems to enable clients to work more efficiently and have greater transparency.
• I have implemented and run several Integrated Management Systems combining UKAS ISO 9001, 14001, 45001 and BSEN18001.
• I have designed and delivered pictorial training programs for both operatives and managers. These programs are bespoke and based on BICSc methodology.
• I have developed various cloud and file sharing systems to enable clients to work more efficiently and have greater transparency.
Training, Cloud, Management, Compliance, Office, Processes
2010 - 2012
job
Quality & Health and Safety Manager
CCM (L) Ltd.
At this medium sized commercial cleaning company, I reported to the Managing Director, I oversaw all aspects of the quality, environmental and health & safety management.
• I scoped, implemented and administered the UKAS integrated management system to ISO 9001 & 14001 and OHSAS 18001.
• I introduced an online material ordering system which saved £50k in the first year through integrating site budgets and product listing on a contract level.
• I created a BICSc training hub with 4 CPSS and COPC assessors.
• I reintroduced quality auditing to the entire company and provided training to management.
• I scoped, implemented and administered the UKAS integrated management system to ISO 9001 & 14001 and OHSAS 18001.
• I introduced an online material ordering system which saved £50k in the first year through integrating site budgets and product listing on a contract level.
• I created a BICSc training hub with 4 CPSS and COPC assessors.
• I reintroduced quality auditing to the entire company and provided training to management.
Training, Management, Safety, Health, Online, OHSAS 18001, Manager
2009 - 2009
freelance
Consultant
Smarter Services.
I worked closely with this London based window cleaning company implementing systems to enable
growth.
• Successful amendment and resubmission of Safecontractor to include additional areas of work to enable tendering for a wider spectrum of contracts.
• Producing ISO 9001 document templates to help focus growth plans by keeping operations
focused on quality.
growth.
• Successful amendment and resubmission of Safecontractor to include additional areas of work to enable tendering for a wider spectrum of contracts.
• Producing ISO 9001 document templates to help focus growth plans by keeping operations
focused on quality.
Operations, Growth, Contracts
2009 - 2009
job
Cleaning Services Manager
Carilion Facilities Management.
During my maternity cover for this multinational facilities management company I oversaw all cleaning at the Royal London Hospital and managed a team of 180 employees with 9 direct reports.
I was responsible for HR function that included disciplinary actions, performance monitoring, payroll and training. I also managed customer services, quality auditing and procurement.
• I refocused the underperforming department to deliver on NHS performance targets by introducing a series of automations for some of their paper or board based processes.
• I organised the staff budget allocation to enable a series of quality improvements while continuing to service existing commitments.
• I improved quality through improving customer service responses and by resuming the quality auditing and training programmes.
I was responsible for HR function that included disciplinary actions, performance monitoring, payroll and training. I also managed customer services, quality auditing and procurement.
• I refocused the underperforming department to deliver on NHS performance targets by introducing a series of automations for some of their paper or board based processes.
• I organised the staff budget allocation to enable a series of quality improvements while continuing to service existing commitments.
• I improved quality through improving customer service responses and by resuming the quality auditing and training programmes.
Budget, Training, Procurement, SoMe, Management, Customer service, Service, Monitoring, Processes, Manager, Customer
2008 - 2009
job
Support & Systems Manager
Julius Rutherfoord.
Following my promotion I oversaw a team of 12 administrators and all back office operations. This included the HR function, payroll, training, customer services, accounts payable, innovation, quality
auditing, fleet management and reception.
• I gained UKAS ISO 14001 and ISO 18001 accreditations and ran the existing UKAS ISO 9001 accreditation.
• I reenergised the team to provide the highest possible standards of service by introducing internal service level agreements.
• I scoped the requirements for the selection of a new CRM, payroll and accountancy system integrating the existing time and attendance system, machinery and contract information.
• I introduced an incentive scheme that was on target to achieve the projected organic sales of £1M
auditing, fleet management and reception.
• I gained UKAS ISO 14001 and ISO 18001 accreditations and ran the existing UKAS ISO 9001 accreditation.
• I reenergised the team to provide the highest possible standards of service by introducing internal service level agreements.
• I scoped the requirements for the selection of a new CRM, payroll and accountancy system integrating the existing time and attendance system, machinery and contract information.
• I introduced an incentive scheme that was on target to achieve the projected organic sales of £1M
CRM, Operations, Innovation, Training, Management, Sales, Service, Reception, Support, ISO 14001, Office, Manager, Customer
My education
Bournemouth University
BSc, General
BSc, General
Bredon School
Hndhncorequivalent, Leisure Studies
Hndhncorequivalent, Leisure Studies
n/a
GCSES, N/a
GCSES, N/a
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