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Strong Service Design profile with Design Thinking expertise

Klaudia Hericz , BASINGSTOKE, United Kingdom

Experience

5 - 9 years

Skills

Customer experience Service Design Design thinking Idea generation Workshop facilitator + 2 more

I'm offering

Defines, designs, prototypes, produces, and tests bespoke and touchpoint-specific customer propositions, frameworks, models, and metrics. Co-creates innovative journey roadmaps, assessing interactions and behaviours using techniques and tools, including Double Diamond, Design Standards, and Personas. Facilitates design thinking workshops, ensuring the “Fundamental Question” ultimately delivers on MVP (Minimum Viable Product) and further releases. Adapts SAFe techniques. Evaluates insights and research for CI (NPS, tNPS, VoC and sentiment analytics).

Markets

United Kingdom

Industries

SaaS Telecommunication

Language

English

Fluently

Ready for

Smaller project
Ongoing relation / part-time

Available

Typically available one month ahead

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