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Regional Quality and Performance Manager
Susan O'Neill
,
Kenilworth, United Kingdom
Experience
Other titles
Skills
I'm offering
I have 20 years experience in education my expertise is quality assurance, quality improvement.
Competencies, customer service, retail, I have a teaching degree, a wealth of knowledge from tutor/assessor/IQA.
Competencies, customer service, retail, I have a teaching degree, a wealth of knowledge from tutor/assessor/IQA.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2020 - ?
job
Role Regional Quality and Performance Manager
unknown.
Quality assurance sampling/reports/tracking, creating sample plans cross company, Staff KPI, Appraisals, personal development plans, progress reviews, Exams Officer, Quality audits, OTLA and walkthroughs, Curriculum reviews, Tutor management, Staff Training, standardisation and development, analysis of training needs, Curriculum survey, Learner voice, Improvement plans, ILR updates and cleanse, Caseload trackers, Timetabling.
Training, Management, Quality Assurance, KPI, Development, Manager
2016 - 2020
job
School Quality Partner, Lead Internal Quality Assurance, EQA
Riverside Academy.
visit coordination, staff training, development, and training needs assessment/analysis.
Training, Quality Assurance, Assessment, Development
2018 - 2020
job
Industry Placement Coordinator, Construction, Hair and beauty, Floristry
Warwickshire College.
Lecturer- Floristry, Customer Service, Business Management, Delivery, course management, Tracking progression, personal development action planning, Curriculum reviews, etc.
Business Management, Management, Customer service, Service, Coordinator, Development, Customer
2016 - 2019
job
age 10-16, one to one mentor
Archway Academy, Independent School.
tutors off site or home educated)
● Archway Academy Independent training school (16-19 study programme, NEET, YOT)
● Archway Academy Independent training provider (foundation learning)-Worcester
Quality improvement/Lead IV with DCS attached/Tracking registrations/Delivering Standardisation training/Liaising with external stakeholders, Audit portfolios, learner details, staff observations/ appraisals and reviewing staff performance/setting performance targets/writing school policies and procedures/Maintaining H & S standards /Safeguarding training and monitoring/ supporting, advice and guidance to staff/analysis survey data /recording key performance data/ producing quality improvement plans/communicate performance data, key strategies for improvement and best practise to the school.
● Archway Academy Independent training school (16-19 study programme, NEET, YOT)
● Archway Academy Independent training provider (foundation learning)-Worcester
Quality improvement/Lead IV with DCS attached/Tracking registrations/Delivering Standardisation training/Liaising with external stakeholders, Audit portfolios, learner details, staff observations/ appraisals and reviewing staff performance/setting performance targets/writing school policies and procedures/Maintaining H & S standards /Safeguarding training and monitoring/ supporting, advice and guidance to staff/analysis survey data /recording key performance data/ producing quality improvement plans/communicate performance data, key strategies for improvement and best practise to the school.
Writing, Audit, Training, Mentor, Monitoring, Audit
2015 - 2017
job
Product and Quality Manager
Open Study College.
Manage the production and development of courses, planning of course content, working with NOS/awarding body specifications, learning outcomes, assessment criteria, sourcing authors, contracts, quality control. Manage the uploading of course materials onto a tutor platform. Tutor support for 80 + tutors, monitor tutor performance, and standards.
Contracts, Sourcing, Content, Support, Assessment, Development, Production, Contracts, Manager, Platform
2015 - 2015
job
Peripatetic Internal Verifier (additional work to my full-time work)
unknown.
Internal verification of courses: Customer service, Team leader and Equality & Diversity.
Customer service, Service, Customer
2015 - 2015
job
Quality Improvement Officer
3 Schools.
2015 - 2015
job
Course author
Floristry L3.
◦ Prevent WRAP, 2018
◦ Digital screen awareness 2018
◦ Digital screen awareness 2018
2013 - 2014
job
Team Leader /Internal Quality Assurance (IQA)
Aspiration Training Birmingham (Employability).
Daily team organisational meetings for tutors/IAG/Work taster organisers, scheduling exams, organising cover, IQA /internal verification of all portfolios and functional skills/lesson delivery quality, learner enquiries, ensuring timely completion of portfolios and qualifications, tutor observations and mentoring, managing CPD and one to one for tutors and teaching assistants, communicating with other department and operation managers. Development of learning material, programme delivery, SOW, Lesson planning, timetabling, and delivering standardisation. Reason for leaving- Company redundancy consultation, I felt insecure in the position so obtained employment elsewhere, even though offered a new position at the company.
Teaching, Mentoring, Quality Assurance, Development
2013 - 2013
job
Lecturer/IQA
Moulton College.
Subjects - Retail/Customer service/Work experience/Multicultural floristry/Business/Care and Conditioning of Plant Materials. Course BTec, C & G, NVQ Assessment, Workplace visits.
Delivery, tracking progress, writing programmes, schemes of work, lesson planning, Reason for leaving- Required more hours
Delivery, tracking progress, writing programmes, schemes of work, lesson planning, Reason for leaving- Required more hours
Writing, Retail, C, Customer service, Service, Assessment, Customer
2010 - 2013
job
Generic Internal Quality Assurance IQA /Accreditation Manager
Voices for Choices -. A Training Organisation Foundation Learning.
Employability
for vulnerable young adults.
Role-Generic Internal Quality Assurance IQA /Accreditation Manager
Programme management, SOW, Generic teaching and learning development for many subject areas, (Foundation Learning) Money management/Health and Fitness/Drugs and Alcohol/Art/Occupational studies.
Responsible for all communication with awarding bodies, registration of students, all internal verification, tutor induction and training, tutor development and progression. Reason for leaving- Company liquidation
Qualifications and Continued Professional Development
for vulnerable young adults.
Role-Generic Internal Quality Assurance IQA /Accreditation Manager
Programme management, SOW, Generic teaching and learning development for many subject areas, (Foundation Learning) Money management/Health and Fitness/Drugs and Alcohol/Art/Occupational studies.
Responsible for all communication with awarding bodies, registration of students, all internal verification, tutor induction and training, tutor development and progression. Reason for leaving- Company liquidation
Qualifications and Continued Professional Development
Teaching, Training, Management, Quality Assurance, Health, Development, Manager
2010 - 2010
job
Mentor training
Post Compulsory Education and Training PCET.
(FENTO stage 3) level 5(2009)
◦ Mentor training -Jan 09
◦ Advanced Tutoring Skills- Nov 07
◦ CLAIT
◦ English and Maths level 2
◦ Assessors Awards D32/33- 2002
◦ Teaching Foundation Degree Level 4, Post Compulsory Education and Training FENTO stage 2- 2002.
◦ Teaching Level 3 Post Compulsory Education and Training FENTO stage 1
◦ Business Communication (2013)
◦ Foundation Degree-Intermediate Certificate of the Society of Floristry (level 4) I.C.S.F May 2002
◦ Communications level 2
◦ Equal opportunity training (2012)
◦ Personal License (licensing act 2003
◦ Health and safety/risk assessment (2012)
◦ Motivating staff (2013)
◦ Ofsted Training (Teaching, Learning and Assessment) (2015)
◦ Ofsted Training (getting to good) (2014
◦ The Use of IT (Ofsted 2014)
◦ Writing SAR (Ofsted 2014)
◦ E-Safety training 2020
◦ Safeguarding Level 1 2015
◦ Autism awareness 2014
◦ Further child protection Level 2 2014
◦ Mentor training -Jan 09
◦ Advanced Tutoring Skills- Nov 07
◦ CLAIT
◦ English and Maths level 2
◦ Assessors Awards D32/33- 2002
◦ Teaching Foundation Degree Level 4, Post Compulsory Education and Training FENTO stage 2- 2002.
◦ Teaching Level 3 Post Compulsory Education and Training FENTO stage 1
◦ Business Communication (2013)
◦ Foundation Degree-Intermediate Certificate of the Society of Floristry (level 4) I.C.S.F May 2002
◦ Communications level 2
◦ Equal opportunity training (2012)
◦ Personal License (licensing act 2003
◦ Health and safety/risk assessment (2012)
◦ Motivating staff (2013)
◦ Ofsted Training (Teaching, Learning and Assessment) (2015)
◦ Ofsted Training (getting to good) (2014
◦ The Use of IT (Ofsted 2014)
◦ Writing SAR (Ofsted 2014)
◦ E-Safety training 2020
◦ Safeguarding Level 1 2015
◦ Autism awareness 2014
◦ Further child protection Level 2 2014
Writing, Teaching, Training, C, Mentor, It, Safety, Assessment, Health
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