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Senior
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Strong product & project management skills, specialising in managing design and development of apps and platforms
Eleanor Long
,
Leytonstone, United Kingdom
Experience
Other titles
Skills
I'm offering
Passionate and highly capable product and project manager with 10 years’ experience in health technology, start-ups, charity and social enterprise, now seeking the next challenge.
Markets
United Kingdom
Industries
Language
English
Fluently
Spanish
Good
French
Good
Chinese (Mandarin)
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
My experience
2015 - 2016
job
Project Manager
The Children's Society.
(fixed term)
● Simultaneously coordinated, planned and project managed up to 30 marketing projects at a time through the in-house creative team
● Involved in the creation, cross-channel development, and implementation of marketing and communications tools ranging from web banners and digital assets to large-scale direct mail campaigns
● Simultaneously coordinated, planned and project managed up to 30 marketing projects at a time through the in-house creative team
● Involved in the creation, cross-channel development, and implementation of marketing and communications tools ranging from web banners and digital assets to large-scale direct mail campaigns
Marketing, Project Manager, Implementation, Development, Web, UP, Manager
2014 - 2015
job
Venue Community Manager
Hire Space.
● Account managed online portfolio of over 2000 venues in London and the UK
● Responsible for the onboarding of all new venues to Hire Space. Maintained relationships with them through newsletters, excellent customer service and creative communications campaigns
● Project managed the product redesign of processes for venue sign-up, profile building, and the customer journey
● Devised and implemented communications campaigns for retention, profile accuracy and engagement
● Integrated customer feedback into redesigning parts of the site along with the product team.
● Successfully managed a small team to launch Hire Space in new regions of the UK
● Managed invoicing process and dramatically improved cash-flow for the business
● Responsible for the onboarding of all new venues to Hire Space. Maintained relationships with them through newsletters, excellent customer service and creative communications campaigns
● Project managed the product redesign of processes for venue sign-up, profile building, and the customer journey
● Devised and implemented communications campaigns for retention, profile accuracy and engagement
● Integrated customer feedback into redesigning parts of the site along with the product team.
● Successfully managed a small team to launch Hire Space in new regions of the UK
● Managed invoicing process and dramatically improved cash-flow for the business
Onboarding, Customer service, Service, Retention, Community, Online, Redesign, Processes, UP, Manager, Customer
2012 - 2013
job
Account Manager
Airbnb.
(left due to Dublin relocation request)
● Actively consulted and managed a large portfolio of hosts on Airbnb and enabled them to take full advantage of the property platform by identifying key needs.
● Piloted projects to expand the business, develop key UK travel markets, increase search conversion and reduce friction for hosts and guests.
● Worked closely with product and technical teams to relay feedback and ideas for improving user experience on the site
● Developed excellent relationships with hosts and effectively resolved challenging situations involving angry or frustrated hosts and guests in multiple languages.
● Actively consulted and managed a large portfolio of hosts on Airbnb and enabled them to take full advantage of the property platform by identifying key needs.
● Piloted projects to expand the business, develop key UK travel markets, increase search conversion and reduce friction for hosts and guests.
● Worked closely with product and technical teams to relay feedback and ideas for improving user experience on the site
● Developed excellent relationships with hosts and effectively resolved challenging situations involving angry or frustrated hosts and guests in multiple languages.
User Experience, Account Manager, Search, Manager, Platform
My education
2007
-
2011
Newcastle University
Bachelors, Modern Languages
Bachelors, Modern Languages
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