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Mark Duchemin
,
Eaton Ford, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2019 - ?
job
Systems and Telecoms Support Specialist
ABB UK.
• Preparation of ICSS and Telecoms systems for FAT and installation. Main focus being the delivery of upgrades to replace legacy Microsoft Windows 7 / Server 2008 systems in brownfield Oil and Gas installations.
• Lead Engineer for Application Whitelisting project for BP that will be implemented on all ABB systems within BP.
• Planning, testing and commissioning of Infinera DWDM XTM solutions. Predominantly over 1500KM+ pipelines.
• Working with Control Systems Specialists to ensure seamless transfer of PCS,F&G and ESD to new 800xA infrastructure.
• Working with client directly for a delivery that exceeds expectations.
• Working offshore to commission upgrades effectively and within shutdown windows so not to affect production
• Implementation of Cyber Security solution across the projects.
• Interfacing with client and vendors both in UK and in remote locations in Azerbaijan and Georgia.
• Assisting sales teams with technical support and recommendations for brownfield and greenfield bidding process.
• Lead Engineer for Application Whitelisting project for BP that will be implemented on all ABB systems within BP.
• Planning, testing and commissioning of Infinera DWDM XTM solutions. Predominantly over 1500KM+ pipelines.
• Working with Control Systems Specialists to ensure seamless transfer of PCS,F&G and ESD to new 800xA infrastructure.
• Working with client directly for a delivery that exceeds expectations.
• Working offshore to commission upgrades effectively and within shutdown windows so not to affect production
• Implementation of Cyber Security solution across the projects.
• Interfacing with client and vendors both in UK and in remote locations in Azerbaijan and Georgia.
• Assisting sales teams with technical support and recommendations for brownfield and greenfield bidding process.
Sales, Security, Windows, Offshore, Implementation, Support, Infrastructure, Testing, Server, Production, Oil and Gas
2000 - 2003
job
Technical Support Manager
Technology Blueprint Ltd.
• Implemented complex Internet and Intranet applications on multiple platforms for the Property Management industry.
• Provided high quality after sales support in a stringent 24x7 context for many years, reducing customer resolution times and improving case closure rates; maintained industry standards by mentoring support personnel to optimize performance.
• Continually researched, evaluated and analysed industry trends and middleware application reviews; suggested and implemented new architecture while managing requests for enhancements.
• Represented support team in management meetings, influencing executive management team decisions regarding hardware, software, training, IT policies and guidelines for systems support and operations.
• Planned and deployed solution across multiple offices; legacy leased lines would be replaced with ISDN internet connection and critical business data synchronised to ensure substantial cost reduction.
• Provided high quality after sales support in a stringent 24x7 context for many years, reducing customer resolution times and improving case closure rates; maintained industry standards by mentoring support personnel to optimize performance.
• Continually researched, evaluated and analysed industry trends and middleware application reviews; suggested and implemented new architecture while managing requests for enhancements.
• Represented support team in management meetings, influencing executive management team decisions regarding hardware, software, training, IT policies and guidelines for systems support and operations.
• Planned and deployed solution across multiple offices; legacy leased lines would be replaced with ISDN internet connection and critical business data synchronised to ensure substantial cost reduction.
Operations, Training, Mentoring, Management, Sales, Architecture, Middleware, It, Support, Hardware, Internet, Software, Manager, Customer
1995 - 2000
job
Systems Engineer
CWL Systems Ltd.
• Planned and installed Novell Netware systems in businesses across the UK; improved customer loyalty index by providing quality after-sales client support, on occasions at a four-hour turnaround.
• Collaborated with system integrators to deploy and troubleshoot Windows NT and Windows 2000 solutions.
• Performed QA tests for hardware and network elements and interoperability testing between the products and third party vendors; provided hardware maintenance contracts for four and eight hour callout periods.
• Implemented an automated workflow system to improve team communication to better address personal or technical challenges and instil a team mentality, reducing case turnover.
• Collaborated with system integrators to deploy and troubleshoot Windows NT and Windows 2000 solutions.
• Performed QA tests for hardware and network elements and interoperability testing between the products and third party vendors; provided hardware maintenance contracts for four and eight hour callout periods.
• Implemented an automated workflow system to improve team communication to better address personal or technical challenges and instil a team mentality, reducing case turnover.
Contracts, QA, Sales, Workflow, Windows, Network, Turnaround, Support, Hardware, Testing, Contracts, Customer
1990 - 1995
job
Engineer / Supervisor
Atasi Europe.
• Deployed eight and fourteen inch hard drives in various locations across the UK. Refurbished and repaired hard drives.
• Utilized data recovery techniques to recover lost (where possible) data and information during disaster recovery.
• Established processes for upgrading and refurbishing printers for resale; determined cost savings per printer.
• Utilized data recovery techniques to recover lost (where possible) data and information during disaster recovery.
• Established processes for upgrading and refurbishing printers for resale; determined cost savings per printer.
Printers, Processes
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