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Experienced Freelance Developer
Michael McGonagle
,
Goffstown, NH, United States
Experience
Other titles
Skills
I'm offering
I'm an experienced freelance developer who also works as a QA Manager for a SaaS company. I also have a Business degree and experience working in tech support. This combination of experience and skills gives me a strong perspective on how to take business processes and turn them into user friendly, technical experiences.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2016 - ?
job
Python/Web Developer
Upwork.
New Hampshire - July 2016-Present
Industry leading platform for freelancers. https://www.upwork.com/freelancers/~01df7a9609510bddfe
Python/Web Developer
❏ 11 projects completed, 1 ongoing long term project.
❏ Backend work with Python based web development (Flask).
❏ Completed frontend components with Bootstrap/MDL/Javascript.
❏ Utilization of APIs to complete projects.. (ZenDesk, Google Sheets, Twitter, etc.)
❏ Python scripting for data manipulation/validation.
❏ Created custom Google Earth data points.
❏ Built Mancychat/Twitter bots.
❏ Business process automation/optimization.
Industry leading platform for freelancers. https://www.upwork.com/freelancers/~01df7a9609510bddfe
Python/Web Developer
❏ 11 projects completed, 1 ongoing long term project.
❏ Backend work with Python based web development (Flask).
❏ Completed frontend components with Bootstrap/MDL/Javascript.
❏ Utilization of APIs to complete projects.. (ZenDesk, Google Sheets, Twitter, etc.)
❏ Python scripting for data manipulation/validation.
❏ Created custom Google Earth data points.
❏ Built Mancychat/Twitter bots.
❏ Business process automation/optimization.
Twitter, Platform, Zendesk, Web, Google, Development, Developer, Google sheets, Javascript, Flask, Automation, Scripting, Bootstrap, Frontend, Backend, Python
2011 - ?
job
QA Manager
Transparent Language.
Nashua, New Hampshire - June 2011-Present
Leading software company for language learning used by numerous United States Government
Organizations, libraries, educational institutions and consumers.
QA Manager
❏ Hire, recruit, manage and oversee the training of a 10 person QA team.
❏ Prioritize bugs, tasks and feature requests for multiple web development projects and services.
❏ Manage day to day tasks of the QA team.
❏ Assist with sprint planning.
❏ Troubleshoot and debug escalated internal and customer issues.
❏ Debug HTML, JavaScript, APIs, event driven applications and SQL database issues.
❏ Manage test plan creation and maintenance.
❏ Establish metrics for team performance.
❏ Collaborate with product stakeholders for testing requirements.
Technical Support Supervisor
❏ Support of more than 9,000 cases from users, instructors and course authors through multiple
sources at once - phone, email and online.
❏ Problem solve issues in software systems on desktop, online and mobile platforms.
❏ Identify problems experienced by users. Use of communication skills to resolve them.
❏ Led team's work on cases with other technicians, and other customer service representatives.
❏ Gather data for weekly reports on support cases including analysis of trends.
❏ Create tutorials and videos for customer workflows.
❏ Customer Onboarding for new institutional clients.
❏ Redesign of support processes and tooling to ensure greater productivity and effectiveness.
❏ Manage technical support projects including Support FAQ/Knowledgebase:
http://support.transparent.com
Marketing Intern
❏ Research and analyze the homeschool market for new business development.
❏ Use social media to disseminate surveys for the collection of primary market data.
❏ Initiate product deployment and marketing in Google Chrome Browser Store.
Technical Support/Quality Assurance
❏ Supported software systems on desktop, online, and mobile platforms.
❏ Maintained solutions to questions in the technical support FAQs available to users.
❏ Verified of bug fixes provided by developers.
Quality Assurance
❏ Identified over 1,100 bugs in software products, over 380 of which blocked product release.
❏ Acquired product knowledge through use of applications.
❏ User-tested multiple software systems on desktop, online, and mobile platforms for quality
assurance purposes.
❏ Debugged applications that used a combination of XML, HTML, Adobe Flash/Air, JavaScript and mobile.
Qualifications/Technical Skills
❏ Troubleshooting/Problem Solving ❏ Amazon Web Services
❏ Support Best Practices ❏ APIs
❏ Jira ❏ Python(Intermediate)
❏ SQL Basics ❏ Strong multitasking skills
❏ Basic Linux Skills ❏ Detail Oriented
❏ Flask framework ❏ Bootstrap
❏ Business process automation ❏ Javascript
Leading software company for language learning used by numerous United States Government
Organizations, libraries, educational institutions and consumers.
QA Manager
❏ Hire, recruit, manage and oversee the training of a 10 person QA team.
❏ Prioritize bugs, tasks and feature requests for multiple web development projects and services.
❏ Manage day to day tasks of the QA team.
❏ Assist with sprint planning.
❏ Troubleshoot and debug escalated internal and customer issues.
❏ Debug HTML, JavaScript, APIs, event driven applications and SQL database issues.
❏ Manage test plan creation and maintenance.
❏ Establish metrics for team performance.
❏ Collaborate with product stakeholders for testing requirements.
Technical Support Supervisor
❏ Support of more than 9,000 cases from users, instructors and course authors through multiple
sources at once - phone, email and online.
❏ Problem solve issues in software systems on desktop, online and mobile platforms.
❏ Identify problems experienced by users. Use of communication skills to resolve them.
❏ Led team's work on cases with other technicians, and other customer service representatives.
❏ Gather data for weekly reports on support cases including analysis of trends.
❏ Create tutorials and videos for customer workflows.
❏ Customer Onboarding for new institutional clients.
❏ Redesign of support processes and tooling to ensure greater productivity and effectiveness.
❏ Manage technical support projects including Support FAQ/Knowledgebase:
http://support.transparent.com
Marketing Intern
❏ Research and analyze the homeschool market for new business development.
❏ Use social media to disseminate surveys for the collection of primary market data.
❏ Initiate product deployment and marketing in Google Chrome Browser Store.
Technical Support/Quality Assurance
❏ Supported software systems on desktop, online, and mobile platforms.
❏ Maintained solutions to questions in the technical support FAQs available to users.
❏ Verified of bug fixes provided by developers.
Quality Assurance
❏ Identified over 1,100 bugs in software products, over 380 of which blocked product release.
❏ Acquired product knowledge through use of applications.
❏ User-tested multiple software systems on desktop, online, and mobile platforms for quality
assurance purposes.
❏ Debugged applications that used a combination of XML, HTML, Adobe Flash/Air, JavaScript and mobile.
Qualifications/Technical Skills
❏ Troubleshooting/Problem Solving ❏ Amazon Web Services
❏ Support Best Practices ❏ APIs
❏ Jira ❏ Python(Intermediate)
❏ SQL Basics ❏ Strong multitasking skills
❏ Basic Linux Skills ❏ Detail Oriented
❏ Flask framework ❏ Bootstrap
❏ Business process automation ❏ Javascript
Online, Flash, Quality Assurance, Surveys, Customer Onboarding, Adobe, Amazon, Support, Testing, Development, Detail, Http, Software, Test, Google, Feature, Web, Redesign, Social, Framework, Processes, LED, Internal, Manager, Customer, Basic, Deployment, Social Media, Javascript, Html, Business development, Sql, Python, Linux, HTML/CSS/Javascript, Jira, Bootstrap, Research, XML, Marketing, Amazon Web Services, Training, Automation, Database, Onboarding, Web Services, Customer service, Event, QA, Flask, Service
My education
University of New Hampshire
Bachelors, International Business and Political Economy (Minor in Political Science)
Bachelors, International Business and Political Economy (Minor in Political Science)
Michael's reviews
Michael has not received any reviews on Worksome.
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