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A proactive professional with hands-on experience in managerial and executive assistant roles.
Lucia Krivonakova
,
Uxbridge, United Kingdom
Experience
Other titles
Skills
I'm offering
I am reliable, flexible, driven and proactive professional with over 10 years experience in leadership, executive assistant roles and business support. I have also provided day to day support to Directors including full involvement in business decision making to reach and exceed business goals.
I deliver exceptional standards of work and maintain a professional and confidential service at all times.
Get back your time and enjoy the life. Let me help you and your business save money and time. I can help with various tasks such as meeting planning and organisation, research and development, process improvement, staff training and development, payments and invoices, diary and travel management, data entry, budgeting and finance, operation and sales, administrative support and much more.
Get in touch with your requirements and we can take it from there.
Have a great day!
Lucia
I deliver exceptional standards of work and maintain a professional and confidential service at all times.
Get back your time and enjoy the life. Let me help you and your business save money and time. I can help with various tasks such as meeting planning and organisation, research and development, process improvement, staff training and development, payments and invoices, diary and travel management, data entry, budgeting and finance, operation and sales, administrative support and much more.
Get in touch with your requirements and we can take it from there.
Have a great day!
Lucia
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2011 - 2020
job
EXECUTIVE ASSISTANT TO CEO
BOSTON MEDICAL GROUP LTD.
Managed day-to-day administrative duties, including organising and coordinating trade shows and exhibitions, invoicing, booking and assisting on training courses, handling enquiries, preparing training material and presentations, maintaining office systems, scheduling meetings, minutes taking. Provided support to Directors to ensure smooth management of daily affairs.
Key Accomplishments:
• Ensured customer retention and acquired new clients by providing excellent customer service.
• Cultivated positive relationships with clients and suppliers through seamless communication.
• Utilised communication and interpersonal skills to liaise with customers, suppliers, and medical professionals.
• Fully involved in business decision making.
Key Accomplishments:
• Ensured customer retention and acquired new clients by providing excellent customer service.
• Cultivated positive relationships with clients and suppliers through seamless communication.
• Utilised communication and interpersonal skills to liaise with customers, suppliers, and medical professionals.
• Fully involved in business decision making.
Training, Management, Customer service, Service, Support, Ceo, Retention, Office, Booking, Customer
2011 - 2019
job
CLINIC MANAGER/ EA TO CEO
HARLEY STREET AESTHETICS LTD.
Managed a team of receptionists and nurses. Executed initial phase of recruitment, including conducting staff interviews, inductions, and appraisals. Implemented and maintained new processes, company policies and procedures to accomplish business objectives. Conducted training and aided assistance wherever necessary for staff development.
Designed new consent forms and brochures and updated client medical treatment records, booking of appointments. Managed bookkeeping and banking efficiently. Acted as first point of contact for external/internal clients, visitors, and patients to ensure prompt resolution of issues and concerns. Utilised proactive management skills to support and organise meetings, events, and workshops. Maintained a complex diary, prepared agendas, and distributed notes. Monitored emails, stock levels, and progress of employees.
Key Accomplishments:
• Reduced 40% cost by managing finances effectively.
• Promoted to Manager Position as result of exceptional performance.
• Proven track record on delivering KPI's.
• Minimised staff turnover by encouraging and providing support where needed.
• Acknowledged by Directors for arranging cost-effective business travel trips.
• Ensured a positive customer experience by maintaining a welcoming and organised environment.
• Avoided escalation of issues by meeting clients' needs, such as accurate billing, and on-time complaints/ issues resolution during visits.
• Fully involved in business decision making.
Designed new consent forms and brochures and updated client medical treatment records, booking of appointments. Managed bookkeeping and banking efficiently. Acted as first point of contact for external/internal clients, visitors, and patients to ensure prompt resolution of issues and concerns. Utilised proactive management skills to support and organise meetings, events, and workshops. Maintained a complex diary, prepared agendas, and distributed notes. Monitored emails, stock levels, and progress of employees.
Key Accomplishments:
• Reduced 40% cost by managing finances effectively.
• Promoted to Manager Position as result of exceptional performance.
• Proven track record on delivering KPI's.
• Minimised staff turnover by encouraging and providing support where needed.
• Acknowledged by Directors for arranging cost-effective business travel trips.
• Ensured a positive customer experience by maintaining a welcoming and organised environment.
• Avoided escalation of issues by meeting clients' needs, such as accurate billing, and on-time complaints/ issues resolution during visits.
• Fully involved in business decision making.
Customer experience, Training, Management, Recruitment, Banking, Workshops, Bookkeeping, Support, Ceo, KPI, Development, Booking, Processes, Manager, Customer
My education
2016
-
2018
Birkbeck, University of London
FDA Management, Management, Business Management
FDA Management, Management, Business Management
1999
-
2003
Business Academy
BTEC, Business Studies, Business
BTEC, Business Studies, Business
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