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3rd Line Infrastructure Engineer & Systems Administrator
Graeme Ball
,
SUNDERLAND, United Kingdom
Experience
Other titles
Skills
I'm offering
I've always had a passion for I.T and I've been fortunate enough to be able to turn something I consider fun into a career.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2020
job
I.T Platform Engineer
unknown.
Platform
2019 - 2019
job
3 Months Secondment
Prisons and Healthcare.
My current position at G4S is working with in the Platform Engineering team based in Newcastle although I am based from home full time. It is a varied role providing a final point of escalation to first and second line I.T teams. We have a number of different clients ranging from SME to Government contracts including DWP, Prisons and Healthcare. With so many contracts across multiple sites and projects. The environment is both complex and challenging. G4S is a multi-tenant environment with various technologies. They include server 2003 - 2019, various versions of VMware from 5.0 to 6.5 and some Linux servers. The servers are monitored by the second line team using Nagios and critical issues are then escalated to the third line support team. There is also a mixture of hardware not limited to HP, Dell, EqualLogic, 3par and Netapp. I am also responsible for managing Veeam backup and replication jobs, patching applications, Server OS and VMware.
I also provide 3rd line support out of hours one in every four weeks for critical issues.
Cyber Security - (Blue Team) 3 Months Secondment
Working with the red team to patch a number of security vulnerabilities across the G4S estate. Patching of systems, deploy anti-virus products, Application updates. Monitor management consoles including Tenable (Nessus), Avast cloud care, Solarwinds.
I also provide 3rd line support out of hours one in every four weeks for critical issues.
Cyber Security - (Blue Team) 3 Months Secondment
Working with the red team to patch a number of security vulnerabilities across the G4S estate. Patching of systems, deploy anti-virus products, Application updates. Monitor management consoles including Tenable (Nessus), Avast cloud care, Solarwinds.
Support, Platform, Contracts, Solarwinds, Server, Veeam, Nagios, Backup, Hardware, Linux, It, Engineering, Security, Management, SoMe, Cloud, VMware, Contracts
2016 - 2018
freelance
Self Employed
Self Employed.
Since leaving Durham University, I have undertaken a number of IT contracts, these range from server installs, replacing network switches, VMware upgrades. Some of the contracts are for a few hours while some require me for a longer period.
Contracts, VMware, SoMe, Network, It, Server, Contracts, ME
2012 - 2016
job
Systems Administrator
Durham University.
Working alongside the IT manager at Durham University. My main function was the day-to-day running of the systems and to ensure high availability.
Designed and built a VMware virtual environment and put it into production. Used P2V Migration to move legacy servers into the new VMware environment.
Installed Veeam as our backup solution for the VMware environment
Deployed System Centre Configuration Manager 2012 for rapid system deployment and application management. Moved the WSUS server function into configuration manager.
Standardization of CEM's hardware to Dell, this saved money, allowed easier management of packages in configuration manager and enabled the built in TPM for encryption using MBAM.
We also took on an apprentice IT Technician who I was responsible for training.
Designed and built a VMware virtual environment and put it into production. Used P2V Migration to move legacy servers into the new VMware environment.
Installed Veeam as our backup solution for the VMware environment
Deployed System Centre Configuration Manager 2012 for rapid system deployment and application management. Moved the WSUS server function into configuration manager.
Standardization of CEM's hardware to Dell, this saved money, allowed easier management of packages in configuration manager and enabled the built in TPM for encryption using MBAM.
We also took on an apprentice IT Technician who I was responsible for training.
Deployment, VMware, Training, Management, It, Hardware, Backup, Veeam, Server, Application Management, Administrator, Production, Manager
2010 - 2011
job
Systems Administrator
Immuno Diagnostic Systems.
Working within a small IT team, I was responsible for approximately 300 workstations and 30 servers covering five countries. The network infrastructure at IDS was built on Dell hardware Running VMware 4.1. I have experience of the following Dell Hardware. Dell Equalogic SANs, MD3000 Storage Array, Dell Power Edge Servers, Dell Optiplex desktops and Latitude laptops. Backup and restoration of SQL databases when required. I also have the opportunity to undertake some project work. While at IDS I implemented a WDS and a WSUS server saving the company a great deal of time and money.
Sql, VMware, SoMe, Network, It, Infrastructure, Hardware, Backup, Storage, Server, Power, Administrator
2008 - 2010
job
IT Manager
Station Taxis Sunderland.
As IT Manager, I am responsible for leading a small IT team. I ensure the day-to-day running of all station taxis systems both in house and mobile. These include Windows XP, Vista and Windows 7 Clients, Server 2008, Firewall, Anti-Virus. I make sure that the company is compliant with all volume-licensing agreements. Source new hardware and evaluate new and future technologies. I also provide out of hours support when required remotely or onsite.
Firewall, Windows, It, Support, Hardware, Server, XP, Manager
2008 - 2008
job
Install Engineer
NHS.
Working at Sunderland Royal Hospital I was responsible for imaging new computers and laptops. Joining the computers on to the domain and assigning them a static IP. I also carried out an audit on the IT hardware to assess what equipment needed replacing.
Audit, It, Hardware, Audit
2007 - 2007
job
Lead Field Engineer
Tech Xpress.
My duties included visiting client sites and installation of new Cisco switches, Dell PC and Printer hardware, Configuration of applications and testing the installed hardware, logging of asset numbers and decommissioning of old computer hardware.
Cisco, Hardware, Testing, PC
2006 - 2007
job
TDMS Co-coordinator
T-Mobile.
My Duties at T-Mobile include taking 2nd and 3rd line technical support queries for T-Mobile Data products. This included supporting Data Cards, Blackberries, and Windows Mobile Devices as well as System issues.
Windows, Support, Coordinator
2005 - 2005
job
IT Administrator
British Airways.
While at British Airways I took first line support calls from BA Personnel worldwide, these calls were logged and monitored by myself to ensure SLA's were met. The problems could be anything from password resets to hardware issues.
It administrator, It, Support, Hardware, Administrator
2004 - 2005
job
Remote Desktop Support
EDS.
While at EDS I had a wide range of roles. These included taking first line support calls from AON users. These could range from a NT Password reset to an Application/User Specific issue. I also worked on the remote desktop environment when needed to resolve user issues. I gained experience of using Citrix, Tivoli, Novel Netware, and Active Directory as well as supporting the Windows XP and Windows 2000 Operating Systems and Lotus Notes.
Active Directory, Citrix, Windows, Remote Desktop, Support, XP
My education
City of Sunderland College
N/a, Level One English Pass
N/a, Level One English Pass
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