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Real-world lean and six sigma led operations improvement
Andrew McGillivray
,
Bromley, United Kingdom
Experience
Other titles
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I'm offering
A passionate and motivated Lean expert with 18+ years experience of change related work gained in highly regulated industries.
Experience in Aerospace (9 years), Defence (2 years), Retail Banking (5 years), Public Sector(2 years), Insurance(4 years), Digital banking start-up, other financial service companies (2 years)
Highly experienced in using lean and six sigma methodologies to lead project teams to achieve agreed outcomes. He has a reputation for identifying the key issues and concepts vital to success and focusing energy on achieving results. He thrives in a team environment, motivating others through mutual respect and imparting an energetic and creative approach to the task in hand, using his problem solving, analytical and change management skills to maximum effect.
Experience in Aerospace (9 years), Defence (2 years), Retail Banking (5 years), Public Sector(2 years), Insurance(4 years), Digital banking start-up, other financial service companies (2 years)
Highly experienced in using lean and six sigma methodologies to lead project teams to achieve agreed outcomes. He has a reputation for identifying the key issues and concepts vital to success and focusing energy on achieving results. He thrives in a team environment, motivating others through mutual respect and imparting an energetic and creative approach to the task in hand, using his problem solving, analytical and change management skills to maximum effect.
Markets
United Kingdom
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Industries
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2020 - ?
freelance
Consultant
Ocorian offshore Financial services company.
• Conducting end-to-end lean review of client accounting processes across Jersey and Mauritius jurisdictions
• Utilising Voice of Customer, process mapping problem identification, root cause analysis and solution design
• Developing standard chart of accounts for client accounting services
• Utilising Voice of Customer, process mapping problem identification, root cause analysis and solution design
• Developing standard chart of accounts for client accounting services
Design, Lean, Process Mapping, Processes, Customer
2016 - ?
freelance
Director
Abernethy Consulting.
Contractor working primarily with Financial Services companies in a variety of Lean/ six sigma roles:
Lean, Six Sigma, Sigma
2019 - 2020
job
Operations Excellence Manager AXA
PPP Healthcare.
• Salesforce implementation support for Customer Service areas - ensuring effective future state processes in place
• Operating model canvas design for a Joint Venture company
• Integration of new customer journey into Salesforce implementation
• Operational Excellence team development - process mapping master class, provision of material for training models
• Operating model canvas design for a Joint Venture company
• Integration of new customer journey into Salesforce implementation
• Operational Excellence team development - process mapping master class, provision of material for training models
Implementation, Customer, Manager, Processes, Canvas, Team development, Development, Support, Process Mapping, Design, Operational Excellence, Service, Integration, Customer service, Salesforce, Training, Operations
2018 - 2019
freelance
Process Consultant (Black belt) Canopius
Lloyd's Insurance Market Syndicate.
Responsible for scoping and running post-bind improvement projects for Service Companies and Cover holders
• Conducting as-is process diagnostics and production of a service catalogue. Providing input into 'To-Be' future state
• Supporting Head of Operations in Service Company improvement work and acting as improvement expert for onshore and offshore teams processing premium and claims payments
• Operating model review and implementation for Catastrophe processing
• Conducting as-is process diagnostics and production of a service catalogue. Providing input into 'To-Be' future state
• Supporting Head of Operations in Service Company improvement work and acting as improvement expert for onshore and offshore teams processing premium and claims payments
• Operating model review and implementation for Catastrophe processing
Operations, Service, Offshore, Implementation, Production, Processing
2018 - 2018
freelance
Lean Risk Consultant Virgin Money Digital Bank
unknown.
Responsible for Developing and deploying risk framework into new processes as they're being designed
• Capturing assessing risks, controls and measures using design FMEA techniques to processes as they are being designed
• Using FMEA to improve processes/ propositions at point of design and developing in-process measures
• Developing expert risk systems for support processes, e.g. Modelling, Fraud/ AML Partner on-boarding
• Capturing assessing risks, controls and measures using design FMEA techniques to processes as they are being designed
• Using FMEA to improve processes/ propositions at point of design and developing in-process measures
• Developing expert risk systems for support processes, e.g. Modelling, Fraud/ AML Partner on-boarding
Design, Lean, Support, Framework, Processes
2016 - 2017
job
Lean sustainability coach
unknown.
• Responsible for coaching teams post lean deployment to improve capability and strengthen the lean practices across teams in Global Risk Solutions Energy Projects, Global Property, trading sites and credit control.
• Provided coaching and Training as well as helping management understand and modify their tools and practices to suit their teams and the business needs.
• Provided coaching and Training as well as helping management understand and modify their tools and practices to suit their teams and the business needs.
Coaching, Deployment, Training, Sustainability, Lean, Management, Coach, Energy, Energy
2015 - 2016
freelance
Senior Consultant
Baringa Partners.
Responsible for delivering client projects on site and leading teams of client resource
• UBS - worked with small team to develop process screening method to filter high-priority asset management improvement candidates and then conduct deep dive workshops on top priority processes
• Royal London Group - annual accounts and reporting process -mapped current state and designed the future state
• npower - Led client team to establish root causes of customer dissatisfaction and solution design
• Designing and producing Baringa's Process Transformation collateral to provide to clients
• Delivering Training to clients and other consultants
• UBS - worked with small team to develop process screening method to filter high-priority asset management improvement candidates and then conduct deep dive workshops on top priority processes
• Royal London Group - annual accounts and reporting process -mapped current state and designed the future state
• npower - Led client team to establish root causes of customer dissatisfaction and solution design
• Designing and producing Baringa's Process Transformation collateral to provide to clients
• Delivering Training to clients and other consultants
Design, Training, Management, Asset Management, Workshops, Transformation, Processes, LED, Customer
2013 - 2015
job
Continuous Improvement Manager
Bank of England.
Responsible for defining the continuous Improvement strategy, governance framework and delivering improvement projects.
• Coached local resources in OpEx tools and techniques so there is a growing resource of self-sufficient practitioners
• Gold Bullion - 55% reduction in lead time and 60% reduction in errors in the gold vaults - Received a Governor's Award. Used process knowledge to develop use cases for new IT system.
• Personal Overdrafts - streamlined processes and reduced processing time by over 50% and errors by nearly 100%
• Notes in Circulation Accounting - Delivered 25% process time reduction and improved resilience to system breakdown.
• Coached local resources in OpEx tools and techniques so there is a growing resource of self-sufficient practitioners
• Gold Bullion - 55% reduction in lead time and 60% reduction in errors in the gold vaults - Received a Governor's Award. Used process knowledge to develop use cases for new IT system.
• Personal Overdrafts - streamlined processes and reduced processing time by over 50% and errors by nearly 100%
• Notes in Circulation Accounting - Delivered 25% process time reduction and improved resilience to system breakdown.
Continuous improvement, It, Processing, Framework, Processes, Manager
2008 - 2013
freelance
Consultant, Operations Excellence
Lloyds Banking Group.
On-site planning and delivery of projects to deliver customer-centric improvement using lean six sigma methods, including:
• Led OpEx improvement project within Mortgage Operations creating 28 FTE capacity improvement.
• Supported Group-wide complaint reduction by managing and coaching key stakeholders, conducting analysis and facilitating cross functional working to reduce complaints by 24%. Developed excel-based tool to enable people to word-search verbatim complaints from database dumps without need for expensive software and rolled out across the Group.
• Developed and managed roll out of a Root Cause Analysis Methodology into Customer Relations UK-wide
• Delivered Same day working (SDW) in Rosyth Customer Relations site improving SDW from 0% to 60% in 8 weeks
• Developed and demonstrated a cellular working pilot to prove the concept in a Payment Protection Insurance team. Delivered a plan of how this would be delivered to the site
• Delivered recovery plan of 20% uplift in productivity and delivered a further circa 30 FTE capability uplift in Wealth Operations supporting process on-boarding to allow integration of HBOS sales-force into a Lloyds TSB process
• Delivered 2 risk projects in Chelmsford, strengthening risk controls to reduce risk ratings by over 30% (6 months)
• Led OpEx improvement project within Mortgage Operations creating 28 FTE capacity improvement.
• Supported Group-wide complaint reduction by managing and coaching key stakeholders, conducting analysis and facilitating cross functional working to reduce complaints by 24%. Developed excel-based tool to enable people to word-search verbatim complaints from database dumps without need for expensive software and rolled out across the Group.
• Developed and managed roll out of a Root Cause Analysis Methodology into Customer Relations UK-wide
• Delivered Same day working (SDW) in Rosyth Customer Relations site improving SDW from 0% to 60% in 8 weeks
• Developed and demonstrated a cellular working pilot to prove the concept in a Payment Protection Insurance team. Delivered a plan of how this would be delivered to the site
• Delivered recovery plan of 20% uplift in productivity and delivered a further circa 30 FTE capability uplift in Wealth Operations supporting process on-boarding to allow integration of HBOS sales-force into a Lloyds TSB process
• Delivered 2 risk projects in Chelmsford, strengthening risk controls to reduce risk ratings by over 30% (6 months)
Excel, Coaching, Operations, Word, Database, Lean, Sales, Integration, Six Sigma, Insurance, Software, Search, Sigma, LED, Customer
2007 - 2008
job
Principle Supplier Development Engineer
Racal Acoustics.
Responsible for implementing transformation programme from reactive supplier quality assurance to proactive supplier development, including introduction of processes, audit regime and metrics
• Developed Supplier Risk Assessment strategy, supplier approval and maintenance processes and delivered 10% improvement in input quality in under a year
• Designed and implemented two-tier vendor rating system, and responsible for supplier development activity
• Managed the team and had responsibility for recruiting, training and coaching the team for delivery and skills
• Owned problem solving for supplier issues and implementing solutions
• Developed Supplier Risk Assessment strategy, supplier approval and maintenance processes and delivered 10% improvement in input quality in under a year
• Designed and implemented two-tier vendor rating system, and responsible for supplier development activity
• Managed the team and had responsibility for recruiting, training and coaching the team for delivery and skills
• Owned problem solving for supplier issues and implementing solutions
Coaching, Audit, Training, Quality Assurance, Transformation, Assessment, Development, Supplier development, Audit, Processes
1998 - 2007
job
various positions
Rolls-Royce PLC.
My education
1994
-
1998
University of Sheffield
Masters, Materials Science and Engineering
Masters, Materials Science and Engineering
1987
-
1994
St Olaves Grammar School
Secondary, Maths and English
Secondary, Maths and English
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