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Project Worker, Change Manager, Manual Tester
Andy Galea
,
Slough, United Kingdom
Experience
Other titles
Skills
I'm offering
• Over 20 years of business change, management and test lead experience with a proven record of achieving results. • Successfully supported multiple digital change projects/initiatives in a variety of roles/capacities across onshore and offshore locations (pan European, India and Philippines) in various functions including HR/People & Culture, Operations, Sales, Customer Service and Collections. • Helped operational areas identify and implement process and digital workflow improvements and solutions to support customer satisfaction, employee experience, revenue retention and quality initiatives. • Managed projects directly and represented departments/functions in larger project teams. • Experienced in creating effective project plans and training materials, delivering monthly updates and training sessions to Key Users/End Users and supporting teams during stabilisation periods. • Test management and execution experience including creating test suites, test cases, test scripts and test plans for UAT, functional and regression testing. • Experience of working with multiple global third-party development/operational teams including working with User Stories and defect management. • Excellent written and oral communication skills and highly effective at building a strong collaborative network across multiple functions. • Regular receiver of positive feedback from peers and stakeholders for my performance, approach, attention to detail and role model behaviour. * Training design and delivery * Third party partner/vendor liaison * End to end Business Process Engineering/Design/Mapping (Visio/BPMN) * Digital and print advertising/marketing * Team Management/Coaching (Accredited) * Product fulfilment/production * SAP/C4C (15+ years) and ServiceNow (2.5+ years) * Project Management/Project Support * Change Management (Lean Six Sigma Yellow Belt Accredited) * Agile/sprint/scrum methodologies * Test Lead/Test Management * Digital delivery/workflows * Offshoring/outsourcing/global working (Pan European, USA, India and Philippines) Key skills/experience/expertise
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
temp
Test Lead
Coca Cola European Partners.
(Fixed Term Contract until end of February 2021)
Main responsibilities;
• Agile project team member supporting the implementation and ongoing enhancements for a new ServiceNow employee service portal (Desktop/Tablet/Mobile), a HR/People & Culture request management system and Knowledge Article Base for 13 European countries in 8 different languages.
• Testing responsibilities include creating test plans and test scripts for UAT and regression testing exercises, creating/maintaining a Testing Suite, test execution (with in-country Key User support) for multiple European countries/languages, completion/sign off of change request documentation and defect reporting/management/resolution with CCEP and external development teams including Deloitte, ITC and Accenture.
• Recent achievements include supporting testing requirements for the successful rollout of industry-leading ServiceNow Onboarding functionality for GB, Bulgaria, Netherlands, France, Belgium and Luxembourg.
Main responsibilities;
• Agile project team member supporting the implementation and ongoing enhancements for a new ServiceNow employee service portal (Desktop/Tablet/Mobile), a HR/People & Culture request management system and Knowledge Article Base for 13 European countries in 8 different languages.
• Testing responsibilities include creating test plans and test scripts for UAT and regression testing exercises, creating/maintaining a Testing Suite, test execution (with in-country Key User support) for multiple European countries/languages, completion/sign off of change request documentation and defect reporting/management/resolution with CCEP and external development teams including Deloitte, ITC and Accenture.
• Recent achievements include supporting testing requirements for the successful rollout of industry-leading ServiceNow Onboarding functionality for GB, Bulgaria, Netherlands, France, Belgium and Luxembourg.
Agile, Onboarding, Management, Regression testing, Service, Test, Implementation, ServiceNow, Support, Testing, Development, Portal
2018 - 2018
job
Product Change Manager (Customer Services/Logistics)
Mondelez International.
(Short-term contract)
Main responsibilities;
• Project team member supporting a large packaging/product redesign project;
◦ Regular liaison with internal and external contacts including SGS Europe (design agency) and Burtons Biscuit Co. to ensure the artwork designs for product consumer units and trade units were amended correctly and on time to meet global production schedules.
• Project manager for multiple ongoing FMCG supply chain projects;
◦ Liaison with global internal Marketing, Demand Planning, Sales Revenue Planning, Production Hub and Finance teams.
◦ Prefilled unit fulfilment for major UK supermarkets (belVita, Ritz, Oreo and Cadburys).
Main responsibilities;
• Project team member supporting a large packaging/product redesign project;
◦ Regular liaison with internal and external contacts including SGS Europe (design agency) and Burtons Biscuit Co. to ensure the artwork designs for product consumer units and trade units were amended correctly and on time to meet global production schedules.
• Project manager for multiple ongoing FMCG supply chain projects;
◦ Liaison with global internal Marketing, Demand Planning, Sales Revenue Planning, Production Hub and Finance teams.
◦ Prefilled unit fulfilment for major UK supermarkets (belVita, Ritz, Oreo and Cadburys).
Marketing, Design, Project Manager, Packaging, Artwork, Finance, Sales, FMCG, Production, Redesign, Manager, Customer
2012 - 2018
job
Process Lead/Process Support Manager (Transformation & Process)
iPromote and Marchex.
Main responsibilities;
• Project leader/team member for multiple ongoing go to market/business change initiatives impacting Sales, Operations, Customer Service and Collections.
• Creating/adapting/reviewing processes to improve quality and customer satisfaction.
◦ Offshoring of tasks including training material preparation, delivery and stabilisation support.
◦ End to end business process engineering/design/mapping (BPMN standard/Visio).
◦ Supporting global partnerships with third parties including TCS, Spotzer, Kenshoo, iPromote and Marchex.
Example achievements/initiatives that I led/supported within Operations/Business Change;
• Auto Renewal;
◦ Project team member on a major project to auto renew 200,000+ customers at zero Field Sales cost.
◦ Responsibilities included ensuring Operational readiness and SLA/KPI compliance (e.g. order processing at correct times to meet directory publication and digital product live dates, quality and inbound customer contact/retention queries).
◦ Estimated annual saving of £1M+ and winner of annual national corporate team award for customer excellence.
• Dedicated Process Lead for Google AdWords Pay Per Click and Display Banner products;
◦ Responsibilities included being the bridge between Product, Marketing and Operations teams to support internally and externally driven change requirements.
◦ Chairing/attending meetings with third party partners/vendors.
◦ Google AdWords expanded text ad migration project.
◦ Order suspension process/implementation.
◦ Pay Per Click landing pages process/implementation.
◦ Production/process/workflow reviews and enhancements.
• Project leader/team member for multiple ongoing go to market/business change initiatives impacting Sales, Operations, Customer Service and Collections.
• Creating/adapting/reviewing processes to improve quality and customer satisfaction.
◦ Offshoring of tasks including training material preparation, delivery and stabilisation support.
◦ End to end business process engineering/design/mapping (BPMN standard/Visio).
◦ Supporting global partnerships with third parties including TCS, Spotzer, Kenshoo, iPromote and Marchex.
Example achievements/initiatives that I led/supported within Operations/Business Change;
• Auto Renewal;
◦ Project team member on a major project to auto renew 200,000+ customers at zero Field Sales cost.
◦ Responsibilities included ensuring Operational readiness and SLA/KPI compliance (e.g. order processing at correct times to meet directory publication and digital product live dates, quality and inbound customer contact/retention queries).
◦ Estimated annual saving of £1M+ and winner of annual national corporate team award for customer excellence.
• Dedicated Process Lead for Google AdWords Pay Per Click and Display Banner products;
◦ Responsibilities included being the bridge between Product, Marketing and Operations teams to support internally and externally driven change requirements.
◦ Chairing/attending meetings with third party partners/vendors.
◦ Google AdWords expanded text ad migration project.
◦ Order suspension process/implementation.
◦ Pay Per Click landing pages process/implementation.
◦ Production/process/workflow reviews and enhancements.
Implementation, Customer, Manager, LED, Processes, Go, Processing, Production, Google, Banner, KPI, Retention, Process engineering, Support, Transformation, Marketing, Engineering, Landing pages, Compliance, Service, Workflow, Sales, Customer service, Visio, Adwords, Training, Operations, Google adwords, Design
1999 - 2012
job
Customer Liaison Supervisor/Manager
Yell.
Main responsibilities;
• Day to day operational management of teams of up to 20+ employees.
• Performance management including 1-2-1s, productivity/accuracy reviews, training, development and coaching.
• Ensuring customers' advertising programmes are fulfilled to the highest quality standards.
• UK point of contact for Sales Management teams.
• Recruitment process.
Teams managed;
• Website Production/Fulfilment (Consultation, Design, Build and Quality Control), Front Office Workflow, Sales Order Processing, Customer Service, Content Capture (Customer onboarding), Order Rejects/Resolutions (Winner of annual national corporate team award for customer excellence), Key Accounts and Studio Artists (Print Advertisements).
• Day to day operational management of teams of up to 20+ employees.
• Performance management including 1-2-1s, productivity/accuracy reviews, training, development and coaching.
• Ensuring customers' advertising programmes are fulfilled to the highest quality standards.
• UK point of contact for Sales Management teams.
• Recruitment process.
Teams managed;
• Website Production/Fulfilment (Consultation, Design, Build and Quality Control), Front Office Workflow, Sales Order Processing, Customer Service, Content Capture (Customer onboarding), Order Rejects/Resolutions (Winner of annual national corporate team award for customer excellence), Key Accounts and Studio Artists (Print Advertisements).
Workflow, Customer, Manager, UP, Processing, Production, Development, Office, Customer Onboarding, Content, Website, Service, Design, Recruitment, Sales, Customer service, Management, Print, Onboarding, Sales management, Performance Management, Training, Coaching, Advertising
1990 - 1997
job
Relief Clerk/Assistant Area Manager
Kenneth Balfour Ltd.
Main responsibilities;
• Assisting an Area Manager in the day to day management of 12 Post Offices in the Middlesex/West London area;
◦ Staff training, development and recruitment for new product and policy launches.
◦ Accounting/book-keeping/auditing and cash flow management/stock ordering/stock taking.
◦ Customer service/banking/payment transactions.
• Assisting an Area Manager in the day to day management of 12 Post Offices in the Middlesex/West London area;
◦ Staff training, development and recruitment for new product and policy launches.
◦ Accounting/book-keeping/auditing and cash flow management/stock ordering/stock taking.
◦ Customer service/banking/payment transactions.
Training, Management, Customer service, Recruitment, Service, Banking, Development, Manager, Customer, Transactions
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