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Target-driven Service Centre Manager with 10 years of experience leading teams towards meeting corporate objectives
Kristina Jokubauskaite
,
Ipswich, United Kingdom
Experience
Other titles
Skills
I'm offering
Throughout my career I have demonstrated the ability to successfully and efficiently guide teams towards meeting targets and driving corporate objectives. I have developed impressive skills in stock control, warehouse management systems, staffing, health and safety, and managing temporary staff. I am skilled at operating VNA Combi-trucks working at 11mts and Counterbalance, which is impressive for a female in a male dominated industry. I am enthusiastic about delivering high standards of customer service to enhance customer satisfaction and retention rates. I highly proficient in various industry related software. I endeavour to be a vital and valuable team member with exceptional dedication and organisational commitment.
Markets
United Kingdom
Industries
Language
English
Fluently
Lithuanian
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2020
job
Service Centre Manager
Waterlogic, Acton.
Manage all aspects of route planning including off route orders to maintain efficiency and customer service
standards. Deliver KPIs for service centre within agreed SLAs. Ensure completion and allocation of delivery tickets
and handheld data remains within agreed service level standards. Communicate and escalate issues and performance against predetermined targets. Monitor stock and replenish inventory when required. Evaluate
performance and bonuses of drivers and engineers. Update records and guarantee accuracy and compliance with
regulations and policies. Organise and document monthly health and safety meetings. Correspond daily reports to field Director and Head of Operations Director. Conduct progression and probation development within team.
● Successfully implemented health and safety procedures.
● Streamlined operations by introducing innovative business strategy.
● Received positive recognition from executives stating London service centre 'never looked better.' ●
Achieved first audit pass rate of 98%.
● Completed BWCA hygiene awareness course.
standards. Deliver KPIs for service centre within agreed SLAs. Ensure completion and allocation of delivery tickets
and handheld data remains within agreed service level standards. Communicate and escalate issues and performance against predetermined targets. Monitor stock and replenish inventory when required. Evaluate
performance and bonuses of drivers and engineers. Update records and guarantee accuracy and compliance with
regulations and policies. Organise and document monthly health and safety meetings. Correspond daily reports to field Director and Head of Operations Director. Conduct progression and probation development within team.
● Successfully implemented health and safety procedures.
● Streamlined operations by introducing innovative business strategy.
● Received positive recognition from executives stating London service centre 'never looked better.' ●
Achieved first audit pass rate of 98%.
● Completed BWCA hygiene awareness course.
Business strategy, Operations, Audit, Customer service, Service, Compliance, Safety, Health, Development, Audit, Manager, Customer
2017 - 2018
job
Shift Manager
Dynamic Parcel Distribution.
Directed collections and delivery processes by supervising team of franchised drivers within depot. Ensured
engagement and management of warehouse operatives to achieve efficiency of unloading and sorting of parcels.
Analysed and updated systems and reports in addition to addressing all customer service queries. Oversaw over
30 delivery routes and Artic routes across West London. Managed biggest collection routes across UK depots.
Communicated with Account Managers and collection points to streamline operations. Reported directly to Site
Manager regarding route productivity and stop costs. Assumed health and safety duties such as disciplinaries,
sickness, holidays, vehicle maintenance, and accidents. Evaluated driver performance and facilitate relationships
between drivers and managers. Orchestrated training and weekly team meetings to enhance productivity and efficiency. Documented costs, performance, KPIs, ETAs, services, and premium delivery reports.
● Facilitated successful introduction of new system to manage drivers and deliveries.
● Achieved 100% completion of delivery and collection days.
● Managed biggest collection route in UK and reformed operations.
engagement and management of warehouse operatives to achieve efficiency of unloading and sorting of parcels.
Analysed and updated systems and reports in addition to addressing all customer service queries. Oversaw over
30 delivery routes and Artic routes across West London. Managed biggest collection routes across UK depots.
Communicated with Account Managers and collection points to streamline operations. Reported directly to Site
Manager regarding route productivity and stop costs. Assumed health and safety duties such as disciplinaries,
sickness, holidays, vehicle maintenance, and accidents. Evaluated driver performance and facilitate relationships
between drivers and managers. Orchestrated training and weekly team meetings to enhance productivity and efficiency. Documented costs, performance, KPIs, ETAs, services, and premium delivery reports.
● Facilitated successful introduction of new system to manage drivers and deliveries.
● Achieved 100% completion of delivery and collection days.
● Managed biggest collection route in UK and reformed operations.
Operations, Training, Management, Customer service, Service, Safety, Health, Processes, Manager, Customer
2016 - 2017
job
Transport Supervisor
Next Distribution Centre.
2
Led over 50 drivers and oversaw maintenance of fleet. Led team and tracked absenteeism and sickness.
Conducted investigations and disciplinary hearings when necessary. Appraised driver performance and coached
drivers on correct driving style. Maintained health and safety standards by performing yard walks and monitoring
accidents and incidents. Communicated with engineers, stores, warehouse team, and other sites. Performed
various administrative duties using various systems.
● Rewarded for outstanding fleet management.
Led over 50 drivers and oversaw maintenance of fleet. Led team and tracked absenteeism and sickness.
Conducted investigations and disciplinary hearings when necessary. Appraised driver performance and coached
drivers on correct driving style. Maintained health and safety standards by performing yard walks and monitoring
accidents and incidents. Communicated with engineers, stores, warehouse team, and other sites. Performed
various administrative duties using various systems.
● Rewarded for outstanding fleet management.
Management, Safety, Monitoring, Health, Performing, LED
2013 - 2016
job
Warehouse Supervisor/ Lead Supervisor
Ecommerce Robert Dyas.
Trained and managed new team of operatives for new Ecommerce Operations. Directed 20 team members and performed duties including payroll, timesheets, and KPI management. Headed order pocking and stock
replenishment. Functioned as Night Shift Manager through busy periods managing 35 reports.
● Supervised relocation from Hayes warehouse operation to assist with migration of Ecommerce operation.
Aided with system testing and stock control in addition to creating locations, dedicated pick-faces, and trigger levels as well as staff recruitment and training.
● Contributed to staff career advancement by recognising key characteristics.
● Optimised full capacity of truckloads and routing.
replenishment. Functioned as Night Shift Manager through busy periods managing 35 reports.
● Supervised relocation from Hayes warehouse operation to assist with migration of Ecommerce operation.
Aided with system testing and stock control in addition to creating locations, dedicated pick-faces, and trigger levels as well as staff recruitment and training.
● Contributed to staff career advancement by recognising key characteristics.
● Optimised full capacity of truckloads and routing.
Ecommerce, Operations, Training, Management, Recruitment, KPI, Testing, Manager
2012 - 2013
job
AutoCad Technician
Multiplex Technologies Limited.
Autocad, Autocad
2010 - 2012
job
Online Order Processor
La Senza, Hayes.
Online
My education
2006
-
2010
Kaunas Applied fo Fine Arts
Diploma, Visual Advertisement Producer
Diploma, Visual Advertisement Producer
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