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Management Consultant
Umran Amin
,
Bradford, United Kingdom
Experience
Other titles
Skills
I'm offering
Operational & Strategic Training Lead experience in fast paced sales, service regulated environments Managing M.I and KPI and growth of sales & service teams Responsible for production, planning and procurement of daily operations Managing resources, budgets, forecasting, quality and production metrics Leadership and Management Training CIPD CTP & CG7306 Training Qualified CORE SKLLS • Deployment of Transactional/Operational multi-level training and development of Banking academies.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
freelance
AMIGO LOANS CONSULTANT T&C RISK GOVERNANCE REGULATION
Re-designed training content to centralise Institute of Customer Service Standards.
• Designed, created & delivered customer service training in line with TCF principles for both Managers. complaint and collection agents virtually.
• Redesigned material to update delivery practice virtually for team of trainers. Focussing on different capability and learning style. Established blended learning approach to benefit delegates with full contribution and participation in training delivery - Experiential & utilising Gagne's instructional methodology.
• Re-designed training content to centralise Institute of Customer Service Standards to achieve enhanced customer experience.
• FCA & FOS strategically engaged & scoping requirements
• Creating solid product knowledge training solutions to enhance interactions with all stakeholders.
• Engaging with key partners creating & converting process maps into a range of training materials.
• Scoping & creating Soft skills training, culture & brand management development training and delivering content to Team & Operational Managers - Classroom & Operational floor.
DELOITTE TRANSFORMATIONAL PROJECT MAR TO MAY 2020
• Redesigned material to update delivery practice virtually for team of trainers. Focussing on different capability and learning style. Established blended learning approach to benefit delegates with full contribution and participation in training delivery - Experiential & utilising Gagne's instructional methodology.
• Re-designed training content to centralise Institute of Customer Service Standards to achieve enhanced customer experience.
• FCA & FOS strategically engaged & scoping requirements
• Creating solid product knowledge training solutions to enhance interactions with all stakeholders.
• Engaging with key partners creating & converting process maps into a range of training materials.
• Scoping & creating Soft skills training, culture & brand management development training and delivering content to Team & Operational Managers - Classroom & Operational floor.
DELOITTE TRANSFORMATIONAL PROJECT MAR TO MAY 2020
Customer experience, Training, C, Brand management, Management, Customer service, Service, Content, SOLID, Development, Customer
2019 - 2020
job
Leadership Consultancy & Executive Coaching Lead
BEAUFORT BOND.
Coaching, Leadership, Executive coaching
2019 - 2019
job
TRAINER
LONDON TRAINING FOR EXCELLENCE.
NOV -DEC
Project Management. Change Management. Training Lead
EL - T&C TRANSFORMATIONAL TRAINER. OCT - NOV 2019
SENIOR TRAINING CONSULTANT - SYNERGI LTD - MARCH 2018 TO AUGUST - DELOITTE CONSULTANCY
Designed, Delivered the Transformation, Leadership & Management Behavioural training to Operational Managers.
• Performance Management via self-appraisal and analysis.
• Understanding Emotional Intelligence, communication and performance & executive coaching & personal effectiveness.
• Understanding, change impact and people models & engagement - Transactional v Transformational.
Project Management. Change Management. Training Lead
EL - T&C TRANSFORMATIONAL TRAINER. OCT - NOV 2019
SENIOR TRAINING CONSULTANT - SYNERGI LTD - MARCH 2018 TO AUGUST - DELOITTE CONSULTANCY
Designed, Delivered the Transformation, Leadership & Management Behavioural training to Operational Managers.
• Performance Management via self-appraisal and analysis.
• Understanding Emotional Intelligence, communication and performance & executive coaching & personal effectiveness.
• Understanding, change impact and people models & engagement - Transactional v Transformational.
Change management, Project Management, Coaching, Training, Performance Management, C, Leadership, Management, Executive coaching, Transformation
2015 - 2018
freelance
MANAGING CONSULTANT
HUNTSWOOD.
PRINCIPAL CONSULTANT NATIONAL AUSTRALIA GROUP
CYBG (CLYESDALE YORKSHIRE BANK GROUP)
• Training Lead - Design, Delivery, Governance & Risk
• Produced blended learning solutions delivering virtual training worldwide using a range of software platforms - WebEx
• Designed a range of mandatory and soft skills courses using eLearning (Adobe Captivate, Articulate, Lectora, Elucidat)
• Digital set up of Training Materials and On Line access portals
CYBG (CLYESDALE YORKSHIRE BANK GROUP)
• Training Lead - Design, Delivery, Governance & Risk
• Produced blended learning solutions delivering virtual training worldwide using a range of software platforms - WebEx
• Designed a range of mandatory and soft skills courses using eLearning (Adobe Captivate, Articulate, Lectora, Elucidat)
• Digital set up of Training Materials and On Line access portals
Design, Training, Adobe, Software, UP
2014 - 2015
freelance
CONSULTANT CONTACT CENTRE
Wonga IRELAND & SOUTH AFRICA.
2013 - 2014
job
GLOBAL TRAINING MANAGER
TATA CONSULTANCY SERVICES.
Training, Manager
2013 - 2014
job
TRAINING MANAGER
Barclays Bank.
Training, Manager
2013 - 2013
freelance
CONSULTANT CONTACT CENTRE
Barclaycard SPAIN.
My education
n/a
MBA, HR Management
MBA, HR Management
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