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Customer-focused, commercially minded, professional skilled in Contracting & Negotiation, Operations Management and Customer Service
Stefania La Pietra
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Customer-focused, commercially minded, driven, empathetic and resilient professional with more than 8 years of working in tourism and hospitality. Skilled in Contracting & Negotiation, Operations Management and Customer Service, working with clients and suppliers across the world. I am a highly efficient and organised individual. Fluent in English and Spanish.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Spanish
Fluently
Italian
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2020
job
Purchasing Executive
Tracoin Services Ltd.
• Securing and processing bookings for custom groups within the EMEA region.
• Negotiating rates, terms and conditions to confirm accommodations and services within budget.
• Signing ad-hoc contracts.
• Cordinate itinerary and finding alternative solutions within the same standard and budget.
• Liaising with suppliers and internal departments via phone and email on a daily basis.
• Building and maintaining strong relationships with suppliers and clients.
• Working with spreadsheets in Excel, data entry, invoice tracking, invoice query, email management.
• Keeping internal database and inventory updated and accurate.
• Negotiating rates, terms and conditions to confirm accommodations and services within budget.
• Signing ad-hoc contracts.
• Cordinate itinerary and finding alternative solutions within the same standard and budget.
• Liaising with suppliers and internal departments via phone and email on a daily basis.
• Building and maintaining strong relationships with suppliers and clients.
• Working with spreadsheets in Excel, data entry, invoice tracking, invoice query, email management.
• Keeping internal database and inventory updated and accurate.
Excel, Budget, Contracts, Database, Management, Processing, Contracts
2017 - 2018
job
Executive Lounge Assistant
Hilton London Gatwick Airport.
• Managing the day-to-day running of the executive lounge; meeting health & safety standards, managing stock deliveries, inventory, site cleanliness etc.
• Greet and welcome guests and providing access to the lounge.
• Providing travel consultation and reservation assistance.
• Handling enquiries and complaints.
• Filing documents, management of office supplies, coordinating resolution of IT issues.
• Keeping internal database updated and running daily reports.
• Greet and welcome guests and providing access to the lounge.
• Providing travel consultation and reservation assistance.
• Handling enquiries and complaints.
• Filing documents, management of office supplies, coordinating resolution of IT issues.
• Keeping internal database updated and running daily reports.
Database, Management, It, Safety, Health, Office
2016 - 2016
freelance
Sales Consultant
Madrid City Tour.
• Offering informative commentary, advice and highlights of the places of interest in the capital city.
• Significantly increase business revenue through sales of tickets, tours and merchandising
• Liaising with venues, travel providers and various other suppliers to book every aspect of the customers' experience.
• Process payments and cash handling
• Consistently working to achieve individual sales targets.
• Significantly increase business revenue through sales of tickets, tours and merchandising
• Liaising with venues, travel providers and various other suppliers to book every aspect of the customers' experience.
• Process payments and cash handling
• Consistently working to achieve individual sales targets.
Sales
My education
?
-
2020
Purdue University
N/a, N/a
N/a, N/a
?
-
2011
Universidad de Oriente
Bachelors, Hospitality Management
Bachelors, Hospitality Management
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