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Client Service Manager
Edward Neill
,
Hackney, London, United Kingdom
Experience
Other titles
Skills
I'm offering
As CSM at GLOCK, I was the day-to-day contact for Global Marketing and Senior Brand Management teams. Acting as an external brand manager for GTR, regional markets, and global social channels.
Achieved through managing a cross-functional team (in house), Local markets, agencies and external suppliers to deliver;
Global Activation Toolkits and their pivot to omnichannel. Includes programmatic advertising, Retailer partnerships, E-comm etc.
Lead and manage the annual GTR trade conference - 2020 saw a digital-first approach. Experimenting with digital transformation owned and paid media channels: Brand websites, Amazon brand pages and other Ecom platforms.
Before GLOCK, I worked within the publishing environment, both in a Start-up, Courier Media, and global media brand Monocle. Selling and project managing commercial partnerships and content within their flagship channels. Partnerships scaled up to £1.5m consisting of; display advertising, radio sponsorship, bespoke content, microsites etc. Responsible for managing both campaigns, reports, clients expectations and departments PNL on a monthly basis.
Achieved through managing a cross-functional team (in house), Local markets, agencies and external suppliers to deliver;
Global Activation Toolkits and their pivot to omnichannel. Includes programmatic advertising, Retailer partnerships, E-comm etc.
Lead and manage the annual GTR trade conference - 2020 saw a digital-first approach. Experimenting with digital transformation owned and paid media channels: Brand websites, Amazon brand pages and other Ecom platforms.
Before GLOCK, I worked within the publishing environment, both in a Start-up, Courier Media, and global media brand Monocle. Selling and project managing commercial partnerships and content within their flagship channels. Partnerships scaled up to £1.5m consisting of; display advertising, radio sponsorship, bespoke content, microsites etc. Responsible for managing both campaigns, reports, clients expectations and departments PNL on a monthly basis.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Client Service Manager
GLOCK.
GLOCK is an insight-driven creative agency who create and connect brands for
global audiences, whilst operating in the detail of domestic markets to bring brands to life.
As Client Service Manager, I am the day-to-day contact for the global brand and
marketing teams at Bacardi Limited. Responsible for the brand activation platforms and marketing execution across Bacardi's Core, Incubation and Rebel brand
portfolios the on-trade, off-trade and Global Travel Retail channels.
Other responsibilities include;
• Lead the development, launch and implementation of annual
global brand toolkits
• Lead and manage go-to-market strategy for year-on-year product
innovations in the GTR channel
• Act as an external brand manager to unify regional marketing teams
• Collaborate and guide local agencies for best-in-class brand activations
• Manage global social and seasonal campaigns for William Lawson's
Blended Scotch Whisky and Eristoff Vodka
• Pitch and present creative ideation, development
• Represent and manage annual conferences and trade shows
• Scope, resource, plan for yearly retainers and ad-hoc projects
• Identifying new partnership opportunities for GLOCK
• Nurture and grow new business relationships
• Report directly to the Head of Agency Operations and Founder.
application - edward neill -- 1/3
skillset brand and advertising manager
5+ years of experience working
global audiences, whilst operating in the detail of domestic markets to bring brands to life.
As Client Service Manager, I am the day-to-day contact for the global brand and
marketing teams at Bacardi Limited. Responsible for the brand activation platforms and marketing execution across Bacardi's Core, Incubation and Rebel brand
portfolios the on-trade, off-trade and Global Travel Retail channels.
Other responsibilities include;
• Lead the development, launch and implementation of annual
global brand toolkits
• Lead and manage go-to-market strategy for year-on-year product
innovations in the GTR channel
• Act as an external brand manager to unify regional marketing teams
• Collaborate and guide local agencies for best-in-class brand activations
• Manage global social and seasonal campaigns for William Lawson's
Blended Scotch Whisky and Eristoff Vodka
• Pitch and present creative ideation, development
• Represent and manage annual conferences and trade shows
• Scope, resource, plan for yearly retainers and ad-hoc projects
• Identifying new partnership opportunities for GLOCK
• Nurture and grow new business relationships
• Report directly to the Head of Agency Operations and Founder.
application - edward neill -- 1/3
skillset brand and advertising manager
5+ years of experience working
Marketing, Advertising, Operations, Retail, Brand activation, Service, Implementation, Development, Detail, Guide, Social, Service Manager, Go, Brand manager, Manager, Founder
2018 - 2019
job
Courier
unknown.
agency, publishing, and start-up,
environments Courier is the defining media brand for people who want to live and Proactive and solutions-oriented
work on their own terms--connecting with a global audience through
team player
print publications, online via podcasts and email newsletters and in person at our events.
Excellent communication and interpersonal skills My responsibilities included;
Translates complexity to unify
stakeholders and client • Manage the entire business development process (prospect,
Brand and project management qualify, proposal, negotiate and close)
Stat-up savvy • Build relationships with clients to maximise revenue
Creative problem solving opportunities and grow future business
Buisness acumen • Construct and send necessary proposals, pricing, and contracts
Keen attention to detail • Work effectively with a cross-functional team, including event
programming, marketing, and other group divisions
client list • Weekly evaluation and reporting on commercial pipeline and Grey Goose, Bombay Sapphire,
P&L for Courier's commercial department.
Tequila Patron, William Lawsons • Liaising with clients and advertising agencies to ensure quality
Scotch, Eristoff Vodka, Breezer, control in all advertising content
Noilly Prat, Martini, Santa Teresa, • Representing the Courier brand at sponsored events 4-5
Blue Moon, Prahva and Greenall's times per week
Gin, Good Hair Day
UBS, Lombard Odier, Pictet,
environments Courier is the defining media brand for people who want to live and Proactive and solutions-oriented
work on their own terms--connecting with a global audience through
team player
print publications, online via podcasts and email newsletters and in person at our events.
Excellent communication and interpersonal skills My responsibilities included;
Translates complexity to unify
stakeholders and client • Manage the entire business development process (prospect,
Brand and project management qualify, proposal, negotiate and close)
Stat-up savvy • Build relationships with clients to maximise revenue
Creative problem solving opportunities and grow future business
Buisness acumen • Construct and send necessary proposals, pricing, and contracts
Keen attention to detail • Work effectively with a cross-functional team, including event
programming, marketing, and other group divisions
client list • Weekly evaluation and reporting on commercial pipeline and Grey Goose, Bombay Sapphire,
P&L for Courier's commercial department.
Tequila Patron, William Lawsons • Liaising with clients and advertising agencies to ensure quality
Scotch, Eristoff Vodka, Breezer, control in all advertising content
Noilly Prat, Martini, Santa Teresa, • Representing the Courier brand at sponsored events 4-5
Blue Moon, Prahva and Greenall's times per week
Gin, Good Hair Day
UBS, Lombard Odier, Pictet,
Marketing, Business development, Advertising, Project Management, Contracts, Print, Management, Event, Content, Development, Detail, Online, Contracts, UP
2019 - 2019
job
brand and visual strategist
Social Media and Digital.
2017 - 2018
job
advertising assistant
iZettle, Barclay Card, Coconut.
Google, HP, Samsung, Beats, Launched in 2007 - Monocle is a global media brand positioned on
Apple, Mailchimp, WeTransfer thought leadership in relation to global affairs, business, culture, design and much more.
Rolex, Swatch, Hublot, Chopard, My responsibilities included;
Tudor, Cartier, IWC, Burberry,
Loewe, Rimowa, Gucci, Louis
Vuitton, Moncler and Herno
• Reporting directly to the Publisher I was responsible for project
managing all commercial content within Monocle's flagship
media channels.
• Record and track present financial records for the entire
commercial department.
• Update and manage administrative functions, sales tools to ensure efficiencies
• Supporting production and management of Monocle's relaunch
of their summer and winter weekly newspaper
• Facilitating the layout and flow of design and content for
Monocle's commercial department to streamline production
• Stakeholder engagement including representing Monocle
magazine at sponsored events
• Managing and supporting Monocle's permanent and pop-up
retail outlets
• Inducting and mentoring new team members onboarding into
day-to-day processes and company culture
application - edward neill -- 2/3
Apple, Mailchimp, WeTransfer thought leadership in relation to global affairs, business, culture, design and much more.
Rolex, Swatch, Hublot, Chopard, My responsibilities included;
Tudor, Cartier, IWC, Burberry,
Loewe, Rimowa, Gucci, Louis
Vuitton, Moncler and Herno
• Reporting directly to the Publisher I was responsible for project
managing all commercial content within Monocle's flagship
media channels.
• Record and track present financial records for the entire
commercial department.
• Update and manage administrative functions, sales tools to ensure efficiencies
• Supporting production and management of Monocle's relaunch
of their summer and winter weekly newspaper
• Facilitating the layout and flow of design and content for
Monocle's commercial department to streamline production
• Stakeholder engagement including representing Monocle
magazine at sponsored events
• Managing and supporting Monocle's permanent and pop-up
retail outlets
• Inducting and mentoring new team members onboarding into
day-to-day processes and company culture
application - edward neill -- 2/3
Design, Layout, Advertising, Retail, Mentoring, Mailchimp, Leadership, Onboarding, Management, Sales, Content, Google, Production, Processes, UP
2010 - 2010
job
Lead a cross
unknown.
Bachelor of Visual
strategist and project coordinator)
Communication, The University of • Implemented the process structure to enable onboarding for
Queensland external clients and turn the internal agency into revenue
strategist and project coordinator)
Communication, The University of • Implemented the process structure to enable onboarding for
Queensland external clients and turn the internal agency into revenue
Onboarding, Coordinator
My education
2014
-
2015
University of Technology
N/a, Graphic Design
N/a, Graphic Design
Martin College
Unspecified, N/a
Unspecified, N/a
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