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Administration and Data Entry
Tracy Burt
,
Goole, United Kingdom
Experience
Other titles
Skills
I'm offering
Strengths of mine are my organisational skills, customer service, and using technology. I am extremely computer literate using MS Office including Word, Excel, PowerPoint and Publisher.
I have excellent interpersonal and communication skills, within a group, on a one to one basis and over the telephone. I have vast experience within customer service and fully understand that high standards are to be expected.
I enjoy working in a fast-paced environment and can manage my workload and responsibilities. I understand the need for confidentiality with regards to business and GDPR.
I pay extreme attention to detail with a high level of accuracy and I am adaptable to new situations. I am a friendly individual with a calm nature.
I have excellent interpersonal and communication skills, within a group, on a one to one basis and over the telephone. I have vast experience within customer service and fully understand that high standards are to be expected.
I enjoy working in a fast-paced environment and can manage my workload and responsibilities. I understand the need for confidentiality with regards to business and GDPR.
I pay extreme attention to detail with a high level of accuracy and I am adaptable to new situations. I am a friendly individual with a calm nature.
Markets
United States
(Remote
only)
Canada
(Remote
only)
United Kingdom
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2013 - 2021
job
ADMINISTRATIVE ASSISTANT
Education Setting.
communication Created and amended standard and ad hoc business reports in Microsoft Excel.
Microsoft Office
Handled sensitive information in a confidential manner.
Data entry and database Assisted with administrative tasks including the filing and management acknowledgment of emails, photocopying, scanning and post.
Made follow up calls as well as writing and distributing email,
Decision making
correspondence memos, letters, faxes and forms.
Time management Provided competent secretarial support including preparing
Presentation skills amendments in Microsoft Word.
Uploading documents to in-house and client specific digital
Critical observation
systems.
Establishing interpersonal Provided comprehensive written reports for
relationships improvement.
Microsoft Office
Handled sensitive information in a confidential manner.
Data entry and database Assisted with administrative tasks including the filing and management acknowledgment of emails, photocopying, scanning and post.
Made follow up calls as well as writing and distributing email,
Decision making
correspondence memos, letters, faxes and forms.
Time management Provided competent secretarial support including preparing
Presentation skills amendments in Microsoft Word.
Uploading documents to in-house and client specific digital
Critical observation
systems.
Establishing interpersonal Provided comprehensive written reports for
relationships improvement.
Excel, Writing, Word, Database, Management, Support, Office, UP
2004 - 2013
job
COMPANY SECRETARY
N/A.
Scanned and filed documents diligently, using CRM system to store files.
Responded to emails efficiently, providing answers to queries.
Provided general secretarial assistance for the Director.
Maintained health and safety procedures.
Answered incoming calls in a polite, confident and clear phone
manner.
Responded to emails efficiently, providing answers to queries.
Provided general secretarial assistance for the Director.
Maintained health and safety procedures.
Answered incoming calls in a polite, confident and clear phone
manner.
CRM, Safety, Health
2000 - 2004
job
DATA ENTRY CLERK
Large well known Insurance Company.
Answered customer queries via phone and email conversations
ensuring customer satisfaction.
Recorded consistent and accurate data.
Provided management team with administrative support.
Updating customer details on internal databases.
Entered data onto in-house system.
Ensured all the Data Protection standards and regulations were
adhered.
Dealt with customers and clients questions via email and telephone.
Inputted data for Life Insurance policies.
ensuring customer satisfaction.
Recorded consistent and accurate data.
Provided management team with administrative support.
Updating customer details on internal databases.
Entered data onto in-house system.
Ensured all the Data Protection standards and regulations were
adhered.
Dealt with customers and clients questions via email and telephone.
Inputted data for Life Insurance policies.
Management, Data protection, Support, Insurance, Customer
1996 - 2000
job
CALL CENTRE ADVISOR
Large well known Telecommunications Company.
Kept clear customer records ensuring compliance with General
Data Protection Regulation (GDPR).
Handled customer billing queries and complaints with calm and composure, clarifying billing details and organising payment
plans.
Built sustainable relationships and engaged customers by taking the extra mile and listening to their needs.
Received an excellent customer satisfaction score.
Kept accurate records of all conversations in the database.
Manage extensive inbound and outbound calls per day.
Data Protection Regulation (GDPR).
Handled customer billing queries and complaints with calm and composure, clarifying billing details and organising payment
plans.
Built sustainable relationships and engaged customers by taking the extra mile and listening to their needs.
Received an excellent customer satisfaction score.
Kept accurate records of all conversations in the database.
Manage extensive inbound and outbound calls per day.
Database, GDpr, Data protection, Compliance, Customer
My education
2014
-
2016
Adult Education Centre
BTEC Level 2 Diploma in Business Administration, Business
BTEC Level 2 Diploma in Business Administration, Business
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