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1st & 2nd Line IT Technician
Nils La
,
Sittingbourne, United Kingdom
Experience
Other titles
Skills
I'm offering
An experienced IT systems technician with a background in 1st and 2nd line IT support, customer service, software testing, project management and qualified in business systems including hardware, software, networking and troubleshooting.
Markets
United Kingdom
Industries
Language
German
Fluently
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2020
job
1st & 2nd Line IT Technician
Hansa-Flex.
Germany
Key responsibilities:
− First and second line support on-site (in Germany), via email and on the phone to company users
worldwide
− Ensure all user issues are resolved via ORTS ticket system
− Managing access and permissions to email and O365 accounts, files, licenses and SAP
− Installation, configuration and maintenance of printers and label printers
− Deployment of the computer hardware, software and operating systems
− Planning and executing routine software updates (remotely and manually)
− General troubleshooting
Key responsibilities:
− First and second line support on-site (in Germany), via email and on the phone to company users
worldwide
− Ensure all user issues are resolved via ORTS ticket system
− Managing access and permissions to email and O365 accounts, files, licenses and SAP
− Installation, configuration and maintenance of printers and label printers
− Deployment of the computer hardware, software and operating systems
− Planning and executing routine software updates (remotely and manually)
− General troubleshooting
SAP, Deployment, Printers, It, Support, Hardware, Software
2018 - 2018
job
German Language Teacher
German Language School.
Nepal
Key responsibilities:
− Teaching B1 level German to Nepali students
Key responsibilities:
− Teaching B1 level German to Nepali students
Teaching
2014 - 2017
job
Customer Support
VRS Media GmbH.
Germany
Key responsibilities:
− Customer support through email and on the phone with end-users and business clients
− Software testing and documentation within test and live systems
− Scheduling tasks for bug fixing and new feature requests and keeping track of progress
Key responsibilities:
− Customer support through email and on the phone with end-users and business clients
− Software testing and documentation within test and live systems
− Scheduling tasks for bug fixing and new feature requests and keeping track of progress
Test, Software testing, Support, Testing, Software, Feature, Customer
2008 - 2011
job
1st & 2nd Line IT Technician
GG-Systemhaus GmbH.
Germany
Key responsibilities:
− Customer service on-site, over the phone and via email for small to medium sized businesses:
* Installation and configuration of new IT equipment (server, desktops, notebooks, printers, copier)
* General troubleshooting
− Planning new IT infrastructure (server, desktops computer, networking)
− Generating and offering quotations for IT equipment as per customer's request
Key responsibilities:
− Customer service on-site, over the phone and via email for small to medium sized businesses:
* Installation and configuration of new IT equipment (server, desktops, notebooks, printers, copier)
* General troubleshooting
− Planning new IT infrastructure (server, desktops computer, networking)
− Generating and offering quotations for IT equipment as per customer's request
Networking, It infrastructure, Customer service, Service, Printers, It, Infrastructure, Server, Customer
My education
High School Arbitur
Secondary, English and Geography
Secondary, English and Geography
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