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Senior
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0
jobs
Commercial Operations
Tessa Whitehead
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly qualified leader with a multidisciplinary skillset. I help businesses future-proof their success. I am a proficient project manager with a commercial vision and a strategic outlook. I have experience in product and concept development, technology advancements, budget control, supply chain management, restaurant /bar design fit-out and build.
I have an innate understanding of people and developing key relationships with suppliers and establishing brilliant teams.
I have an innate understanding of people and developing key relationships with suppliers and establishing brilliant teams.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
freelance
Operations Consultant
My Neighbours the dumplings.
Successfully launched an online retail store, promoting frozen dumpling range and cook-at-home experiences averaging £80000 turnover within the first month of launch. Spearheaded logistics, packaging and supply chain management enabling nationwide delivery. Worked with key members of the team to develop a social media strategy targeting key influencers and paid promotions on Facebook and instagram.
Product development, Concept Development, Ecommerce, Supply chain management, Logistics, Project coordination, Retail strategy, Online Marketing, Human resource consulting, Coaching, Policy development, Project Management, Business development
2015 - 2020
job
Head of Commercial Development / Operations
Vagabond Wines.
UK
Key Achievements and Responsibilities:
● Plays a leading role within the expansion and development of Special Projects for a leading wine bar, restaurant and import
business specialising in established and boutique products
● Chairs new business development and retained key through brand awareness and enhanced customer experience, Supporting
and enabling the business strategy and outcomes through tangible solutions
● Presented to and consulted with mid and senior-level management on business trends to develop new services, products, and distribution channels
● Capitalised on knowledge of the market and competitors to identify and develop the company's unique selling propositions
and differentiators
● Held full ownership of the planning, project management and delivery all new store openings; successfully established 3
Vagabond stores in affluent areas within 10 months; coordinated with external project and internal operation/marketing
teams, comprising of planners, licensing, landlords, lawyers, structural engineers, contractors, and designers; ensured delivery
within scope and timescales and within a budget of £3M
● Spearheaded a significant 'technology overhaul' to accelerate growth through the development of a bespoke inventory
management system, including API integration of several operating systems; enhanced efficiency by 35% and creating a
foundation for APP and eCommerce store
● Effectively reduced BOH labour by 15% and improved business steadiness through the development of a Central Production
Kitchen; sourced suppliers and led contract negotiations
● Oversaw the recruitment of senior team members into support office, Head of Marketing, Wine Buyer, Head of People and Culture
● Providing key support within a WorkFit project to ensure health and safety processes are in place and followed regarding
operational practices during the Covid19 pandemic
Key Achievements and Responsibilities:
● Plays a leading role within the expansion and development of Special Projects for a leading wine bar, restaurant and import
business specialising in established and boutique products
● Chairs new business development and retained key through brand awareness and enhanced customer experience, Supporting
and enabling the business strategy and outcomes through tangible solutions
● Presented to and consulted with mid and senior-level management on business trends to develop new services, products, and distribution channels
● Capitalised on knowledge of the market and competitors to identify and develop the company's unique selling propositions
and differentiators
● Held full ownership of the planning, project management and delivery all new store openings; successfully established 3
Vagabond stores in affluent areas within 10 months; coordinated with external project and internal operation/marketing
teams, comprising of planners, licensing, landlords, lawyers, structural engineers, contractors, and designers; ensured delivery
within scope and timescales and within a budget of £3M
● Spearheaded a significant 'technology overhaul' to accelerate growth through the development of a bespoke inventory
management system, including API integration of several operating systems; enhanced efficiency by 35% and creating a
foundation for APP and eCommerce store
● Effectively reduced BOH labour by 15% and improved business steadiness through the development of a Central Production
Kitchen; sourced suppliers and led contract negotiations
● Oversaw the recruitment of senior team members into support office, Head of Marketing, Wine Buyer, Head of People and Culture
● Providing key support within a WorkFit project to ensure health and safety processes are in place and followed regarding
operational practices during the Covid19 pandemic
Technology, Processes, Framework, Planning, Production, App, Public sector, Development, Growth, Marketing, Recruitment, Integration, Training, Budget, Operations, Ecommerce, API, Project Management, Business strategy
2014 - 2015
job
Management Partner
O-Food.
UK
Key Achievements and Responsibilities:
● Worked within a start-up environment and provided key support within the development of the O-Food brand; steered an
effective business concept before opening and ensured all functions were streamlined
● Created organisational goals and SOPs to ensure compliance with regulatory legislation including food safety and health and safety
● Project managed the sourcing of the premises and the setup of the business including infrastructure as well as developing
training manuals and delivered training courses on food allergens and company culture
● Achieved significant business growth and supporting recruitment activities to build a team of 30 FTEs from a standing start
● Proactively monitored business operations and conducted risk assessments to identify potential hazards and mitigate risks
● Sourced and selected suppliers and led negotiations regarding wet/dry goods to reduce costs whilst managing FOH and BOH
duties, optimising business sustainability
● Oversaw financial activities and team performance, prepared and presented detailed and comprehensive reports weekly
Key Achievements and Responsibilities:
● Worked within a start-up environment and provided key support within the development of the O-Food brand; steered an
effective business concept before opening and ensured all functions were streamlined
● Created organisational goals and SOPs to ensure compliance with regulatory legislation including food safety and health and safety
● Project managed the sourcing of the premises and the setup of the business including infrastructure as well as developing
training manuals and delivered training courses on food allergens and company culture
● Achieved significant business growth and supporting recruitment activities to build a team of 30 FTEs from a standing start
● Proactively monitored business operations and conducted risk assessments to identify potential hazards and mitigate risks
● Sourced and selected suppliers and led negotiations regarding wet/dry goods to reduce costs whilst managing FOH and BOH
duties, optimising business sustainability
● Oversaw financial activities and team performance, prepared and presented detailed and comprehensive reports weekly
Operations, Training, Sustainability, Management, Recruitment, Compliance, Regulatory, Health, Development, Supplier management, Supplier development
2010 - 2014
job
Manager
Wahaca.
UK
Key Achievements and Responsibilities:
● Coordinated and led daily front of house and back of house restaurant operations, overseeing a diverse team of 30
● Ensured a high standard of service maintained, responding efficiently and accurately to customer complaints and overseeing
all actions through to resolution
● Established three new restaurants in Bluewater, South Bank, and Charlotte Street, this included the training of c70 staff
● Organised and supervised staff members shifts, ensuring weekly targets are achieved
● Delivered regular staff appraisals, providing feedback and driving performance, leading to increased productivity
● Ensured compliance with sanitation and safety regulations
● Organised and led the training and coaching of existing and potential employees regarding proper customer service practices
● Developed and implemented robust policies and protocols to maintain future restaurant operations
Key Achievements and Responsibilities:
● Coordinated and led daily front of house and back of house restaurant operations, overseeing a diverse team of 30
● Ensured a high standard of service maintained, responding efficiently and accurately to customer complaints and overseeing
all actions through to resolution
● Established three new restaurants in Bluewater, South Bank, and Charlotte Street, this included the training of c70 staff
● Organised and supervised staff members shifts, ensuring weekly targets are achieved
● Delivered regular staff appraisals, providing feedback and driving performance, leading to increased productivity
● Ensured compliance with sanitation and safety regulations
● Organised and led the training and coaching of existing and potential employees regarding proper customer service practices
● Developed and implemented robust policies and protocols to maintain future restaurant operations
Coaching, Operations, Training, Customer service, Compliance, Governance Risk and Compliance
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