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Service-driven reliable leader with a strong eCommerce background driving day-to-day operations.
Narendra Tharwani
,
Harrow, United Kingdom
Experience
Other titles
Skills
I'm offering
Service-driven reliable leader with a strong eCommerce background driving day-to-day operations within a wide range of organisations on national and international settings. Honest & highly committed to achieving superior levels of customer satisfaction, retention, and referrals within competitive markets. Skilfully orchestrate the allocation of resources to ensure effective identification and targeting of client needs, coordinating delivery of value-added presentations and customised solutions. Expertly forge and cultivate productive relationships with stakeholders and cross-functional teams, contributing to the attainment of challenging business objectives. Elevate operational quality through development / implementation of process improvements, fuelling profits and growing account bases. Advanced communicator in English, Hindi, Gujarati, and Sindhi with knowledge of Punjabi
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2014 - 2020
job
Operations Manager
Vinsani Ltd..
Spearhead eCommerce Marketplace, Sales & marketing and customer service operations with a small team, serving as SME as well as expertly identifying and targeting operational areas in need of improvement. Generate comprehensive performance reports detailing returns, refunds, and sales from Amazon, eBay, Groupon, Magento and all other channels. Formulate strategies for new business opportunities, customer service, order & dispatch management, inventory & warehousing optimisation, 3rd Party Software Integrations, Train new customer service representatives & resolve IT queries. Handle service escalations, chargeback cases, and transaction defects. Collaborate with Warehouse team in all aspects of inventory control & dispatch management. Assisting Directors with the Health & Safety at Work Act (1974) & GDPR practices.
Operations Management, Vendor Management, Inventory management, Reporting, Customer Service Management, Training, IT integration, Hardware installation, Troubleshooter, It support, Installation of it systems, Content marketing, Seo, Google analytics, Digital Marketing
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