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Multilingual administration and customer service profile
Martina Vallati
,
Macclesfield, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an enthusiastic and hard working individual seeking employment in a motivating
environment. I have extensive experience working as part of a team and have also worked in
a team leader role. I am customer-service oriented, accustomed to working under pressure
and to dealing with customers and clients. I am computer literate, willing to travel and fully
flexible. I can speak fluently 3 languages, Italian, English and French.
environment. I have extensive experience working as part of a team and have also worked in
a team leader role. I am customer-service oriented, accustomed to working under pressure
and to dealing with customers and clients. I am computer literate, willing to travel and fully
flexible. I can speak fluently 3 languages, Italian, English and French.
Markets
United Kingdom
Industries
Language
English
Fluently
French
Good
Italian
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2019 - ?
temp
Student and Accommodation Support Officer
Communicate School of English.
• As an Accommodation Officer my main duties involve:
• Creation, updating and management of a portfolio of accommodation providers.
Matching students to appropriate providers.
• Relationship management with students, providers and agencies.
• Point of contact for accommodation enquiries, requests, and complaints.
Inspection of properties and processing individual checks (eg DBS) in compliance with British Council regulations.
I also work as a student support officer on the front desk, where my duties include:
• Greeting visitors, assisting with enquiries and requests.
• Providing support and safeguarding advice for students.
• Point of contact for inbound calls and emails.
In addition I undertake administration duties as required:
• Curating databases
• Managing payments from students/agencies and for accommodation providers
• Creation, updating and management of a portfolio of accommodation providers.
Matching students to appropriate providers.
• Relationship management with students, providers and agencies.
• Point of contact for accommodation enquiries, requests, and complaints.
Inspection of properties and processing individual checks (eg DBS) in compliance with British Council regulations.
I also work as a student support officer on the front desk, where my duties include:
• Greeting visitors, assisting with enquiries and requests.
• Providing support and safeguarding advice for students.
• Point of contact for inbound calls and emails.
In addition I undertake administration duties as required:
• Curating databases
• Managing payments from students/agencies and for accommodation providers
Administration, Management, Compliance, Support, Processing
2018 - 2019
job
Customer Service Agent
Emirates.
● Sales and Customer Service.
● Quote and sell airfares from the airline reservation system using the in-house
quotation system.
● Change reservations and actively cross sell flights where services are full or
unavailable.
● Where applicable, offer and sell ancillaries to include Hotels, car hire and tours.
● Convert calls in to direct sales and constantly look for sales opportunities when
servicing calls.
● Offer all Emirates special products, promotions, and offers at all times.
● Ensure a high standard of customer service is maintained at all times by identifying
the caller's needs and offering the appropriate products and services.
● Remind passengers of the legal requirements covering their journey and ensure all
passports, visa and health issues are explained and fully covered.
● Offer passengers Emirates special services and where applicable book special meal,
wheelchair requests and seating.
● Ensure high standards of service are maintained when dealing with internal
customers as well as external customers.
● Quote and sell airfares from the airline reservation system using the in-house
quotation system.
● Change reservations and actively cross sell flights where services are full or
unavailable.
● Where applicable, offer and sell ancillaries to include Hotels, car hire and tours.
● Convert calls in to direct sales and constantly look for sales opportunities when
servicing calls.
● Offer all Emirates special products, promotions, and offers at all times.
● Ensure a high standard of customer service is maintained at all times by identifying
the caller's needs and offering the appropriate products and services.
● Remind passengers of the legal requirements covering their journey and ensure all
passports, visa and health issues are explained and fully covered.
● Offer passengers Emirates special services and where applicable book special meal,
wheelchair requests and seating.
● Ensure high standards of service are maintained when dealing with internal
customers as well as external customers.
Customer service, Sales, Service, Health, Agent
2017 - 2018
job
Lounge agent, Swissport
unknown.
● Greet passengers as they enter the Lounge, advising them of all available services
● Provide customers with an exceptional level of service to be remembered
● Operate a computer system to check entry eligibility and process payments
● Ensure products are well presented and stock levels are maintained
● Communicate flight information and deal with general enquiries from passengers
● Serve drinks and prepare snacks and meals as required
● Ensure the lounge remains clean and tidy at all times
● Provide customers with an exceptional level of service to be remembered
● Operate a computer system to check entry eligibility and process payments
● Ensure products are well presented and stock levels are maintained
● Communicate flight information and deal with general enquiries from passengers
● Serve drinks and prepare snacks and meals as required
● Ensure the lounge remains clean and tidy at all times
Service, Agent
2015 - 2017
job
Team Leader
Kentucky Fried Chicken.
● Serve customers
● Till and cash handling
● Food preparation
● Make sure the restaurant standards are mantained
● Run shift, motivate staff
● Till and cash handling
● Food preparation
● Make sure the restaurant standards are mantained
● Run shift, motivate staff
2015 - 2015
job
Playground operator
unknown.
● Organise birthday parties
● Deal with service providers
● Cash handling
● Ensure cleanliness and safety
● Deal with service providers
● Cash handling
● Ensure cleanliness and safety
Service, Safety
2015 - 2015
internship
Italian Lecturer
University of Salford.
Work with small groups of students, teach conversation and grammar classes, help
in planning activities in collaboration with the Italian department.
in planning activities in collaboration with the Italian department.
2012 - 2013
job
Flight Attendant, Crewlink/Ryanair
Safety and security of passengers on board Boeing.
737-800
● Provide refreshments
● Sell duty free goods and pursue sales targets
● Check safety equipment
● Provide refreshments
● Sell duty free goods and pursue sales targets
● Check safety equipment
Sales, Safety
My education
2010
-
2014
Faculty of Foreign Languages and Literature
N/a, English, French and Russian languages and literatures
N/a, English, French and Russian languages and literatures
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