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Aarticulate, self-motivated and results driven Accounts/Sales Manager
Cheryl Dale
,
Isla Plana, Spain
Experience
Other titles
Skills
I'm offering
I am an extremely articulate, self-motivated and results driven Accounts/Sales Manager. I am a professional with years of experience of managing high value accounts. I possess valuable transferable skills including outstanding communication skills and been a very capable organizer with the ability of prioritising and multi-tasking. I am experienced in delivering excellent management and customer care. I am quick to grasp and make good use of new ideas and information. I am reliable and conscientious in all I take on. I enjoy motivating and being part of a productive team and equally comfortable working on my own initiative. I possess exemplary planning skills and am accustomed to operating under considerable pressure, remaining calm and effective and prioritising wisely.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Available
My experience
2014 - ?
job
UK & EUROPEN SALES MANAGER
Kong Fung Limited.
Key Responsibilities
• Drive new business and manage existing accounts
• Manage account relationships to ensure customer expectations are met
• Provide high quality service to all customers
• Managing and building relationships with new and existing clients by using pre-developed and existing products and expanding into new departments
• Research potential customers to ensure they a good fit for the company..
• Attend regular client meetings and present trends, developments and ranges.
• Trend research, be up to date on current trends.
• Work with merchandisers on product development and sourcing.
• Liaise with factories in the Far East.
• Manage costings, and negotiate prices, quantities and lead times with buyers and suppliers.
• Visit trade shows.
• Resolve any customer queries and keeping them informed of orders and delivery status.
• Manage sampling and approvals -
Accounts: Kong Fung are a supplier of Accessories to High Street Retailers and Brands. Core business is handbags and small leather goods and the direct owners of the factory. In the time I have been with Kong Fung I have brought the following accounts on board, Ted Baker, LK Bennett, Dune London, Jones Bootmaker, Orla Kiely, French Connection, Jack Wills, Zadig et Voltair, Agnes b, Day Et, All Saints, Lamborghini and Anthropologie.
• Drive new business and manage existing accounts
• Manage account relationships to ensure customer expectations are met
• Provide high quality service to all customers
• Managing and building relationships with new and existing clients by using pre-developed and existing products and expanding into new departments
• Research potential customers to ensure they a good fit for the company..
• Attend regular client meetings and present trends, developments and ranges.
• Trend research, be up to date on current trends.
• Work with merchandisers on product development and sourcing.
• Liaise with factories in the Far East.
• Manage costings, and negotiate prices, quantities and lead times with buyers and suppliers.
• Visit trade shows.
• Resolve any customer queries and keeping them informed of orders and delivery status.
• Manage sampling and approvals -
Accounts: Kong Fung are a supplier of Accessories to High Street Retailers and Brands. Core business is handbags and small leather goods and the direct owners of the factory. In the time I have been with Kong Fung I have brought the following accounts on board, Ted Baker, LK Bennett, Dune London, Jones Bootmaker, Orla Kiely, French Connection, Jack Wills, Zadig et Voltair, Agnes b, Day Et, All Saints, Lamborghini and Anthropologie.
Product development, Research, Sales, Service, Sourcing, Development, Accessories, Manager, UP
2009 - 2014
job
ACCOUNT MANAGER
Asia Trims Ltd.
(5y 4m)
Key Responsibilities
• Maximizing potential sales opportunities across accounts.
• Managing and building relationships with new and existing clients by using pre-developed and existing products and expanding into new departments.
• Working on all aspects of Product Development, approval and ordering.
• Managing the critical path process
• Negotiating prices
• Ensuring deadlines are met by communicating daily with Far East suppliers
• Respond to tenders, and other requests for information in a timely and organized manner.
• Arrange appointments with current and new accounts.
• Service existing clients and target new customers
• Provide high quality service to all customers.
Accounts: Pepe, Firetrap, Ted Baker, Fred Perry, Canterbury, Religion, Boden, Penfield, River Island, Oasis, Musto and other smaller brands.
Reason for leaving: I was approached by Kong Fung with an attractive offer and I was ready for a new challenge.
Key Responsibilities
• Maximizing potential sales opportunities across accounts.
• Managing and building relationships with new and existing clients by using pre-developed and existing products and expanding into new departments.
• Working on all aspects of Product Development, approval and ordering.
• Managing the critical path process
• Negotiating prices
• Ensuring deadlines are met by communicating daily with Far East suppliers
• Respond to tenders, and other requests for information in a timely and organized manner.
• Arrange appointments with current and new accounts.
• Service existing clients and target new customers
• Provide high quality service to all customers.
Accounts: Pepe, Firetrap, Ted Baker, Fred Perry, Canterbury, Religion, Boden, Penfield, River Island, Oasis, Musto and other smaller brands.
Reason for leaving: I was approached by Kong Fung with an attractive offer and I was ready for a new challenge.
Product development, Account Manager, Sales, Service, Development, Religion, Manager
2007 - 2008
job
KEY ACCOUNTS MANAGER
USA PRO.
(1y 6m)
Key Responsibilities
• Present collections to clients
• Service existing clients and target new customers
• Provide high quality service to all customers.
• Monitoring sell through
• Assisting in merchandising in store
• In store staff training
• Feedback to buyer's store managers / floor staff requests.
• Ensuring a strong brand presence with online customers and also within store
• Managing stock of "never out of stock lines" to ensure these lines are always available for customers to call off.
• Working with customers and design team to develop SMU's for major Key Accounts.
• Proof reading of all material for customer's mailers, catalogues and web pages to ensure descriptions, fabrics etc. are correct.
• Working with the Marketing team and customer to ensure a strong brand presence in the market.
• Monitoring competitive brand activity.
• Having regular contact and review meetings with buyers to ensure a strong working relationship. Maintaining and developing customer relations.
Accounts: Harrods, John Lewis, Next Direct, Sweaty Betty, She Active, Blacks, He Runs She Runs
Reason for leaving: USA Pro went into administration and were bought out by Sports Direct.
Key Responsibilities
• Present collections to clients
• Service existing clients and target new customers
• Provide high quality service to all customers.
• Monitoring sell through
• Assisting in merchandising in store
• In store staff training
• Feedback to buyer's store managers / floor staff requests.
• Ensuring a strong brand presence with online customers and also within store
• Managing stock of "never out of stock lines" to ensure these lines are always available for customers to call off.
• Working with customers and design team to develop SMU's for major Key Accounts.
• Proof reading of all material for customer's mailers, catalogues and web pages to ensure descriptions, fabrics etc. are correct.
• Working with the Marketing team and customer to ensure a strong brand presence in the market.
• Monitoring competitive brand activity.
• Having regular contact and review meetings with buyers to ensure a strong working relationship. Maintaining and developing customer relations.
Accounts: Harrods, John Lewis, Next Direct, Sweaty Betty, She Active, Blacks, He Runs She Runs
Reason for leaving: USA Pro went into administration and were bought out by Sports Direct.
Marketing, Design, Administration, Training, Service, Monitoring, Web, Online, USA, Manager
2003 - 2007
job
AGENT/PRODUCT DEVELOPMENT
Dale Textile Limited.
(4y 1m)
Key Responsibilities
• Face to face sales
• Service existing customers and to develop new business
• Build strong partnerships with both customers and the companies European suppliers.
• Travel within the UK to visit customers and present the collection.
• Travel abroad to visit suppliers.
• Travel abroad to fabric shows to represent and see all UK customers on the stands.
• Solving customer problems and working to deadlines.
• Sourcing new developments required by customers.
• Working closely with European suppliers to ensure that all customer deliveries are on time and that quality is of a high standard.
• Sourcing UK customers for European, North African and Far East garment maker.
• Following through from proto samples, salesman samples, fit and seal samples through to bulk production.
• Following through with the customers to ensure that all files are sent in on time.
• Following through that all garment accessories and fabric have been ordered.
• Working closely with factory to ensure that all lead-times are met.
• Working closely to the customer's critical path to ensure all needs are met.
• Assisting in fit meetings and taking notes to ensure that all amendments are adhered to.
Accounts: Firetrap, Top Shop, Henri Lloyd, Suppliers to Per Una, M&S, Next, River Island to name a few.
Reason for leaving: I was offered the position with USA Pro and I was looking to expand into another area in the industry.
Key Responsibilities
• Face to face sales
• Service existing customers and to develop new business
• Build strong partnerships with both customers and the companies European suppliers.
• Travel within the UK to visit customers and present the collection.
• Travel abroad to visit suppliers.
• Travel abroad to fabric shows to represent and see all UK customers on the stands.
• Solving customer problems and working to deadlines.
• Sourcing new developments required by customers.
• Working closely with European suppliers to ensure that all customer deliveries are on time and that quality is of a high standard.
• Sourcing UK customers for European, North African and Far East garment maker.
• Following through from proto samples, salesman samples, fit and seal samples through to bulk production.
• Following through with the customers to ensure that all files are sent in on time.
• Following through that all garment accessories and fabric have been ordered.
• Working closely with factory to ensure that all lead-times are met.
• Working closely to the customer's critical path to ensure all needs are met.
• Assisting in fit meetings and taking notes to ensure that all amendments are adhered to.
Accounts: Firetrap, Top Shop, Henri Lloyd, Suppliers to Per Una, M&S, Next, River Island to name a few.
Reason for leaving: I was offered the position with USA Pro and I was looking to expand into another area in the industry.
Product development, Sales, Service, Sourcing, Development, Accessories, Production, USA, Agent
1999 - 2003
job
KEY ACCOUNT MANAGER
Morplan.
(3y 4m)
Key Responsibilities
• To constantly monitor and ensure that all stock levels are correct - stock replenishment.
• To draw up Service Level Agreements with each customer and to adhere to them.
• To deal with any new developments and to source new products to meet the customer's requirements.
• To prepare quotations with agreed parameters, for customers.
• To promptly raise customer orders and to progress effectively, ensuring agreed delivery dates are met.
• To ensure that profit levels are maintained to agreed parameters.
• To maintain accurate records of all transactions in the agreed formats.
• To be responsible for ensuring that all new artwork or product design is produced to agreed customer standards and that approval is received in writing.
• To acquire a thorough knowledge of both standard and non-standard company products, and to investigate potential development areas.
• To ensure suppliers comply with the company's requirements and specifications with regard to both quality and service.
• To deal with customers, suppliers and other company personnel in a courteous, prompt and efficient manner.
• Manage and develop new accounts
Accounts: Next, John Lewis, Arcadia Group (DP, Topman, Topshop, Wallis, Miss Selfridge), Monsoon, River Island
Reason for Leaving: Although I was offered the position of Manager to the Special Orders Department, due to personnel reasons I needed a position where I could work flexible hours and an opportunity arose that would allow this.
Key Responsibilities
• To constantly monitor and ensure that all stock levels are correct - stock replenishment.
• To draw up Service Level Agreements with each customer and to adhere to them.
• To deal with any new developments and to source new products to meet the customer's requirements.
• To prepare quotations with agreed parameters, for customers.
• To promptly raise customer orders and to progress effectively, ensuring agreed delivery dates are met.
• To ensure that profit levels are maintained to agreed parameters.
• To maintain accurate records of all transactions in the agreed formats.
• To be responsible for ensuring that all new artwork or product design is produced to agreed customer standards and that approval is received in writing.
• To acquire a thorough knowledge of both standard and non-standard company products, and to investigate potential development areas.
• To ensure suppliers comply with the company's requirements and specifications with regard to both quality and service.
• To deal with customers, suppliers and other company personnel in a courteous, prompt and efficient manner.
• Manage and develop new accounts
Accounts: Next, John Lewis, Arcadia Group (DP, Topman, Topshop, Wallis, Miss Selfridge), Monsoon, River Island
Reason for Leaving: Although I was offered the position of Manager to the Special Orders Department, due to personnel reasons I needed a position where I could work flexible hours and an opportunity arose that would allow this.
Design, Writing, Product Design, Account Manager, Artwork, Service, Development, Manager, UP
My education
Natal Technical College
N/a, Business Management Course
N/a, Business Management Course
Durban Girls High School
Secondary, English
Secondary, English
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