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Business Analyst specialising in Business Process mapping, AS IS and TO BE.
Irene Baumhardt
,
Maidenhead, United Kingdom
Experience
Other titles
Skills
I'm offering
Business Analyst who has worked in in corporate, public sector & Higher Education information technology. A business facing analyst who has worked on multiple full life cycle projects, from feasibility to delivery and support. My strengths are business process modelling, end to end delivery and building successful relationships
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Full time contractor
Available
My experience
2019 - 2020
temp
Business Analyst
University College London.
(contract)
A brief assignment, reporting to the Director of Education Services and Transformation. The task was to review the AS IS offering in UCL for Flexible, Online, Mixed mode and Distance Programmes, to help UCL gain a better understanding of the size and scale of the programmes and how they can best be supported and administered. The task primarily involved data analysis and multiple interviews within the different schools and support services against a challenging timeframe. A secondary deliverable was to review what is being offered in the global digital learning market.
A brief assignment, reporting to the Director of Education Services and Transformation. The task was to review the AS IS offering in UCL for Flexible, Online, Mixed mode and Distance Programmes, to help UCL gain a better understanding of the size and scale of the programmes and how they can best be supported and administered. The task primarily involved data analysis and multiple interviews within the different schools and support services against a challenging timeframe. A secondary deliverable was to review what is being offered in the global digital learning market.
Data Analysis, Digital learning, Transformation, Support, Analyst, Mode, Online
2017 - 2019
temp
Business Analyst
Henley business School.
(contract)
Reporting to the Director of Admissions & Administration , I was the lead analyst on an award winning Henley awards 2018 online fully digital distance learning service for the University of Reading Henley Business School, in partnership with the Ministry of Defence. Responsible for process definition, product specifications, planning, acceptance protocols between the University, 3rd party developers and the MoD client. Officers can now conduct online degree learning from battlefield deployments. Henley & British Army, Higher Education pathways
Reporting to the Director of Admissions & Administration , I was the lead analyst on an award winning Henley awards 2018 online fully digital distance learning service for the University of Reading Henley Business School, in partnership with the Ministry of Defence. Responsible for process definition, product specifications, planning, acceptance protocols between the University, 3rd party developers and the MoD client. Officers can now conduct online degree learning from battlefield deployments. Henley & British Army, Higher Education pathways
Administration, Service, Analyst, Online, Winning
2017 - 2017
temp
Business Analyst
University of Reading.
(contract)
• Reporting to the Director of Student & Applicant Services, I reviewed the current (As Is) preparation of the Student Module selection process across Schools and the operational departments. The goal was to find efficiency opportunities and improve the student experience. Five key target areas were identified. Immediate action was implemented in 4 areas; the 5th is targeted for futures.
• Reporting to the Director of Admissions, I identified and mapped the student digital advice journeys, to identify improvement opportunities. Several initiatives have been commenced - primarily around standardisation of terminology / creating an intuitive experience.
• Reporting to the Director of Student & Applicant Services, I designed (with a colleague) and delivered training sessions to assist business users in articulating their requirements. The audience ranged from operations to Directors and provided key tools and techniques. The training was very well received and has been passed for future use to the Head of Business Change.
• Reporting to the Director of Student & Applicant Services, I reviewed the current (As Is) preparation of the Student Module selection process across Schools and the operational departments. The goal was to find efficiency opportunities and improve the student experience. Five key target areas were identified. Immediate action was implemented in 4 areas; the 5th is targeted for futures.
• Reporting to the Director of Admissions, I identified and mapped the student digital advice journeys, to identify improvement opportunities. Several initiatives have been commenced - primarily around standardisation of terminology / creating an intuitive experience.
• Reporting to the Director of Student & Applicant Services, I designed (with a colleague) and delivered training sessions to assist business users in articulating their requirements. The audience ranged from operations to Directors and provided key tools and techniques. The training was very well received and has been passed for future use to the Head of Business Change.
Operations, Training, Analyst
2009 - 2016
job
Senior Business Analyst
Citizens Advice Head Office.
(employee)
Citizens Advice is the largest national charity in the UK, and the primary point of reference and evidence for central government to understand the issues of the voter. The evidence is used by Citizens Advice to conduct research, work directly with decision-makers and influence through the media and campaigns to tackle problems in policy and practice. Advice is delivered 'multi-channelled' - website, chat, email in bureau and via over 2,250 courts, community centres, doctor's surgeries and prisons across England and Wales. Citizen Advice Head Office has 800 staff. Advice is delivered across the bureau network by 23,000 volunteers and 6,500 staff. Citizens Advice has grown to incorporate other national charities e.g. Consumer services, Witness service, Pension wise.
• Project Manager (& BA, & Test Manager) leading the functional, data and interface upgrade (Civica CRM cloud-based product "Flare") of a National Consumer call centre upgrade. Goal was to improve the reporting of consumer issues valued at costing the citizen £23 billion annually. Coordination of stakeholders across 5 call centres, 4 suppliers, 300+ local authorities and internal parties. Nine months to deliver from PID. Delivered on time and under budget. Used Google G-suite for project. Stakeholders all on traditional Microsoft platform.
• Reporting to the Assistant Chief Executive of Citizens Advice, dealing with a broad range of senior stakeholders from across the organisation to gather relationship management user stories to define an element of the new CRM.
• Lead analyst to replace Microsoft Office with Google Apps for Work, responsible for product evaluation and business process definition to exploit new capability. Process mapping for security around starter and leavers.
• Lead analyst replacing HR and Payroll systems (HREvolution) with Ceridian cloud-based solution. Process mapping, data migration from existing solutions, management of UAT. Process and journey simplification. Delivered the new system to 450+ end users with no user training.
• Product owner responsible for defining and implementing cloud-based Microsoft CRM/Case service scheduling solution into 300 national bureaux. With no mandate, convinced 96% to adopt.
• Product owner to define and deploy the national Citizens Advice Gateway process which manages all client interactions from contact to a planned outcome. Today is used in every bureau.
• Lead analyst for a new centralised call centre advice service channel, known as "Adviceline". Managed scope, requirements, functionality design, testing strategy, project timescales, user materials.
• People development - regular Line management, training and mentoring of business analysts and project-based assignments to deliver challenging outcomes with voluntary sector resources.
Citizens Advice is the largest national charity in the UK, and the primary point of reference and evidence for central government to understand the issues of the voter. The evidence is used by Citizens Advice to conduct research, work directly with decision-makers and influence through the media and campaigns to tackle problems in policy and practice. Advice is delivered 'multi-channelled' - website, chat, email in bureau and via over 2,250 courts, community centres, doctor's surgeries and prisons across England and Wales. Citizen Advice Head Office has 800 staff. Advice is delivered across the bureau network by 23,000 volunteers and 6,500 staff. Citizens Advice has grown to incorporate other national charities e.g. Consumer services, Witness service, Pension wise.
• Project Manager (& BA, & Test Manager) leading the functional, data and interface upgrade (Civica CRM cloud-based product "Flare") of a National Consumer call centre upgrade. Goal was to improve the reporting of consumer issues valued at costing the citizen £23 billion annually. Coordination of stakeholders across 5 call centres, 4 suppliers, 300+ local authorities and internal parties. Nine months to deliver from PID. Delivered on time and under budget. Used Google G-suite for project. Stakeholders all on traditional Microsoft platform.
• Reporting to the Assistant Chief Executive of Citizens Advice, dealing with a broad range of senior stakeholders from across the organisation to gather relationship management user stories to define an element of the new CRM.
• Lead analyst to replace Microsoft Office with Google Apps for Work, responsible for product evaluation and business process definition to exploit new capability. Process mapping for security around starter and leavers.
• Lead analyst replacing HR and Payroll systems (HREvolution) with Ceridian cloud-based solution. Process mapping, data migration from existing solutions, management of UAT. Process and journey simplification. Delivered the new system to 450+ end users with no user training.
• Product owner responsible for defining and implementing cloud-based Microsoft CRM/Case service scheduling solution into 300 national bureaux. With no mandate, convinced 96% to adopt.
• Product owner to define and deploy the national Citizens Advice Gateway process which manages all client interactions from contact to a planned outcome. Today is used in every bureau.
• Lead analyst for a new centralised call centre advice service channel, known as "Adviceline". Managed scope, requirements, functionality design, testing strategy, project timescales, user materials.
• People development - regular Line management, training and mentoring of business analysts and project-based assignments to deliver challenging outcomes with voluntary sector resources.
Network, Google Apps, Manager, Pension, Organization, Google, Development, Office, Test manager, Testing, Community, Costing, Analyst, Apps, Process Mapping, Design, Website, Test, Security, Service, User stories, Management, Cloud, Product owner, Mentoring, Training, Research, Budget, CRM, Project Manager
1996 - 2001
job
Senior Business Analyst
Marks and Spencer p.l.c.
(employee)
Marks and Spencer in 2001 had £7B turnover, £1B profit. 352 stores in the UK & 140 international. 40,000 employees in stores, 4,500 in Head office, of which there were 400 employees in the I.T. department. Started as a junior programmer and left as a Senior Analyst.
Key engagements were: -
• Lead analyst for finance assignment, defining rules and data required for M&S VAT agreement with HMCE. Ownership of scope, requirements, data, solution evaluation, design, test strategy, costs and timescales.
• Lead analyst for M&S online v1.0, responsible for defining the integration of existing ordering and fulfilment systems (Siebel, bespoke) to the Interworld front end. Managed the Arthur Anderson Business Consultancy (AABC) analyst team.
• Business consultant for International Franchise systems (2 years) advising business leadership on all systems and commercial requirements in the Franchise group. M&S Franchises operated in 21 countries with a total of 91 stores. Regional variations meant there was no standard 'blueprint' for franchises systems integration or operation. Defined the Franchise commercial roadmap to align commercial priorities with system development priorities, acted as IT programme manager for all developments.
• Business architect for Stores Systems Group (1 year) to define the M&S retail logical data model. Represented M&S at the forums for the Association for Retail Trading Standards (ARTS) industry body, with a view to establishing best industry practice.
• Lead analyst for Stores Systems Group (2 years) selecting the strategic partner for M&S next Point of Sale application (£100M project). Responsible for ITT requirements, tender evaluations and solution qualification trials to selection. Assigned to work in-house with the Point of Sale solution providers in North Carolina, USA, to shape and influence the product. End solution was used in 350 stores by approximately 30,000 end users.
• Analyst leading team of 7 defining a bespoke HR solution for M&S stores.
• People development - managing junior analysts and mentoring for the graduate programme
Marks and Spencer in 2001 had £7B turnover, £1B profit. 352 stores in the UK & 140 international. 40,000 employees in stores, 4,500 in Head office, of which there were 400 employees in the I.T. department. Started as a junior programmer and left as a Senior Analyst.
Key engagements were: -
• Lead analyst for finance assignment, defining rules and data required for M&S VAT agreement with HMCE. Ownership of scope, requirements, data, solution evaluation, design, test strategy, costs and timescales.
• Lead analyst for M&S online v1.0, responsible for defining the integration of existing ordering and fulfilment systems (Siebel, bespoke) to the Interworld front end. Managed the Arthur Anderson Business Consultancy (AABC) analyst team.
• Business consultant for International Franchise systems (2 years) advising business leadership on all systems and commercial requirements in the Franchise group. M&S Franchises operated in 21 countries with a total of 91 stores. Regional variations meant there was no standard 'blueprint' for franchises systems integration or operation. Defined the Franchise commercial roadmap to align commercial priorities with system development priorities, acted as IT programme manager for all developments.
• Business architect for Stores Systems Group (1 year) to define the M&S retail logical data model. Represented M&S at the forums for the Association for Retail Trading Standards (ARTS) industry body, with a view to establishing best industry practice.
• Lead analyst for Stores Systems Group (2 years) selecting the strategic partner for M&S next Point of Sale application (£100M project). Responsible for ITT requirements, tender evaluations and solution qualification trials to selection. Assigned to work in-house with the Point of Sale solution providers in North Carolina, USA, to shape and influence the product. End solution was used in 350 stores by approximately 30,000 end users.
• Analyst leading team of 7 defining a bespoke HR solution for M&S stores.
• People development - managing junior analysts and mentoring for the graduate programme
Design, Retail, Mentoring, Leadership, Finance, Integration, Test, It, Analyst, Office, Development, International, Online, USA, Manager
1993 - 1996
job
Business Analyst
Marks & Spencer plc.
Working in the Stores Systems Group partnering with HR to define and develop using a 3rd party software house. Delivered the first automated personnel management system for scheduling and recording 40,000 staff across 350 stores.
Management, Analyst, Software
My education
University of Natal
N/a, N/a
N/a, N/a
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