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Cyber Security and IT Strategy
Mark Faithfull
,
Malmesbury, United Kingdom
Experience
Other titles
Skills
I'm offering
I help business leaders solve problems and answer questions like these:
* Is my business safe from cyber security attacks and ransomware?
* How can I tell if I’m getting value for money from my IT outsource contracts?
* I need to upgrade an IT system but I don’t feel qualified to make the right choice
* I have a small in-house IT support team and I want to develop one of them into my IT Manager
* The IT team always appears busy but their projects are never delivered on time - I don’t understand what they do all day
If you feel like your IT spend is more of an overhead and less of an investment that gives you a competitive advantage - we should talk.
* Is my business safe from cyber security attacks and ransomware?
* How can I tell if I’m getting value for money from my IT outsource contracts?
* I need to upgrade an IT system but I don’t feel qualified to make the right choice
* I have a small in-house IT support team and I want to develop one of them into my IT Manager
* The IT team always appears busy but their projects are never delivered on time - I don’t understand what they do all day
If you feel like your IT spend is more of an overhead and less of an investment that gives you a competitive advantage - we should talk.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
1997 - ?
job
Interim IT Leadership / IT Director
Cool Waters Consulting.
Cyber // Leadership // Strategy // Performance - for SME and growing businesses
I help business leaders solve problems and answer questions like these:
- Is my business safe from cyber security attacks and ransomware?
- How can I tell if I’m getting value for money from my IT outsource contracts?
- I need to upgrade an IT system but I don’t feel qualified to make the right choice
- I have a small in-house IT support team and I want to develop one of them into my IT Manager
- The IT team always appears busy but their projects are never delivered on time - I don’t understand what they do all day
If you feel like your IT spend is more of an overhead and less of an investment that gives you a competitive advantage - we should talk.
I help business leaders solve problems and answer questions like these:
- Is my business safe from cyber security attacks and ransomware?
- How can I tell if I’m getting value for money from my IT outsource contracts?
- I need to upgrade an IT system but I don’t feel qualified to make the right choice
- I have a small in-house IT support team and I want to develop one of them into my IT Manager
- The IT team always appears busy but their projects are never delivered on time - I don’t understand what they do all day
If you feel like your IT spend is more of an overhead and less of an investment that gives you a competitive advantage - we should talk.
Coaching, Training, Leadership, Consulting, Executive coaching, Security, Public speaking, It, Development, Interim, Keynotes
2017 - 2017
freelance
Interim Head of Professional Services
Easybuild Construction Software.
• Lead the professional services practice implementing ERP systems to clients' specification and budget in the Construction industry
• Pioneered introduction of Agile development and acted as Product Owner and Scrum Master, bringing clarity to product backlog and assisting directors to define product roadmap and release plans for the first time
• Designed and procured outsourced cloud hosting service allowing Easybuild to bring new products to market and enter new sectors rapidly
• Pioneered introduction of Agile development and acted as Product Owner and Scrum Master, bringing clarity to product backlog and assisting directors to define product roadmap and release plans for the first time
• Designed and procured outsourced cloud hosting service allowing Easybuild to bring new products to market and enter new sectors rapidly
Scrum, Budget, Scrum master, ERP, Agile, Agile development, Product owner, Cloud, Service, Hosting, Development, Interim
2015 - 2016
freelance
Interim IT Leader (CTO)
McNicholas Construction.
• Performed strategic review of IT systems and created 3 year technology plan preparing group for sale to Kier
• Renegotiated comprehensive key supplier agreements to reduce costs, improve flexibility and align with strategic business plans (for Office365, ERP systems, data centre, private cloud hosting, network management and IT Service Desk)
• Led the project to select and deploy large mobile working solution for field service engineers. Achieved rapid delivery and reduced costs by selecting off the shelf system and open source technologies
• Created and implemented Information Security Policy which significantly improved the protection of the business and supported the ability to bid into new market sectors and Critical National Infrastructure projects
• Managed performance of key suppliers to ensure SLA were met and costs remained within budget in a very heavily outsourced environment
• IT projects were consistently delivered to predictable and published timetables, transforming reputation of IT team
• Renegotiated comprehensive key supplier agreements to reduce costs, improve flexibility and align with strategic business plans (for Office365, ERP systems, data centre, private cloud hosting, network management and IT Service Desk)
• Led the project to select and deploy large mobile working solution for field service engineers. Achieved rapid delivery and reduced costs by selecting off the shelf system and open source technologies
• Created and implemented Information Security Policy which significantly improved the protection of the business and supported the ability to bid into new market sectors and Critical National Infrastructure projects
• Managed performance of key suppliers to ensure SLA were met and costs remained within budget in a very heavily outsourced environment
• IT projects were consistently delivered to predictable and published timetables, transforming reputation of IT team
Open source, LED, Interim, Office365, Cto, Infrastructure, Hosting, It, Network, Budget, Technology, Security, Service, Management, Cloud, Information Security, ERP
2014 - 2014
freelance
CTO
Textsquirt.
• Designed and built Amazon Web Services cloud hosted SMS messaging system for greenfield start-up
• Responsible for all aspects of architecture, development, implementation and delivery of the service
• Delivered cost effective, reliable and supportable solution within budget and deadlines
• Rapid solution deployment using off-the-shelf and open source technologies
• Responsible for all aspects of architecture, development, implementation and delivery of the service
• Delivered cost effective, reliable and supportable solution within budget and deadlines
• Rapid solution deployment using off-the-shelf and open source technologies
Budget, Deployment, Amazon Web Services, Cloud, Web Services, Architecture, Service, Open source, Implementation, Amazon, Cto, Development, Web, UP
2012 - 2014
job
CTO
CaxtonFX.
• Enhanced security enabling PCI Level 1 compliance for pre-paid Visa and Mastercard card issuing and acquiring business.
• Stabilised IT Operations delivering significant improvements in service availability
• Created dedicated IT Operations team to improve customer service and allow developers to focus on project delivery
• Pioneered new Azure based infrastructure
• Designed and delivered hybrid public/private cloud infrastructure (VMWare, Windows, SQL Server), case studied by Microsoft, as foundation for next generation back office, mobile apps and customer service systems
• Stabilised IT Operations delivering significant improvements in service availability
• Created dedicated IT Operations team to improve customer service and allow developers to focus on project delivery
• Pioneered new Azure based infrastructure
• Designed and delivered hybrid public/private cloud infrastructure (VMWare, Windows, SQL Server), case studied by Microsoft, as foundation for next generation back office, mobile apps and customer service systems
Security, Hybrid, Server, Office, Cto, Infrastructure, Apps, It, Windows, Sql, Service, Compliance, Customer service, Cloud, VMware, Azure, SQL Server, Operations
2010 - 2012
job
Head of Operations
PrePay Solutions.
• Achieved and maintained PCI-DSS level 1 compliance across multiple audits
• Restructured, refocused and extended remit of failing Operations Department so that SLA were now met, moral and customer satisfaction improved and service resilience and security enhanced of prepaid card business processing 1 billion euro of transactions per year.
• Wide personal remit included: 24*7 IT Operations, Data Centre, Customer Call Centre, Service Delivery, IT Infrastructure, Application Support and Quality Assurance; representing 40% of the total headcount for the business and an annual operational budget of £2m+.
• Restructured, refocused and extended remit of failing Operations Department so that SLA were now met, moral and customer satisfaction improved and service resilience and security enhanced of prepaid card business processing 1 billion euro of transactions per year.
• Wide personal remit included: 24*7 IT Operations, Data Centre, Customer Call Centre, Service Delivery, IT Infrastructure, Application Support and Quality Assurance; representing 40% of the total headcount for the business and an annual operational budget of £2m+.
Operations, Budget, It infrastructure, Compliance, Service, Security, Quality Assurance, It, Support, Infrastructure, Processing, Service Delivery
2007 - 2010
job
Head of Client Delivery
unknown.
• Rebuilt a team of project and programme managers responsible for all new client on-boarding for pre-paid Gift Card to Tier 1 Retailers.
• Introduced new processes, quality controls and predictability to projects.
• Delivered all aspects of MasterCard and Closed Loop retail gift card programmes from Purchase Order to working cards on the high street across Europe.
• Introduced new processes, quality controls and predictability to projects.
• Delivered all aspects of MasterCard and Closed Loop retail gift card programmes from Purchase Order to working cards on the high street across Europe.
Retail, Processes
2005 - 2007
job
Operations & Technology Manager
Firebrand Media.
• Designed and deployed a national network of digital signage players to retail clients such as Sainsbury's and OneStop Stores
• Provided service delivery and account management of the in-store TV service to clients
• Responsible for the selection by tender of all suppliers to the business and management of those suppliers ensuring SLA, quality and cost targets all achieved.
• Provided service delivery and account management of the in-store TV service to clients
• Responsible for the selection by tender of all suppliers to the business and management of those suppliers ensuring SLA, quality and cost targets all achieved.
Operations, Retail, Account management, Management, Service, Technology, TV, Network, Manager, Service Delivery
2004 - 2005
job
Programme Manager
Retail Logic.
• Responsible for defining and managing a programme to create a new business unit to develop, test and bring to market new EMV CHIP & PIN managed service for mid-tier retailers in the UK.
• Responsible for all aspects of the programme from software development to retail fulfilment
• Responsible for all aspects of the programme from software development to retail fulfilment
Retail, Software development, Service, Test, Development, Software, Manager
2003 - 2004
job
Head of Client Delivery
unknown.
• Managed team of 7 project managers delivery £4m of revenue annually
• Introduced new processes and quality controls resulting in consistency of approach, predictability of timescales and collection of revenue.
• Introduced new processes and quality controls resulting in consistency of approach, predictability of timescales and collection of revenue.
Processes
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