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Results focussed Junior Project manager specializing in Agile scrum
Smitha Narayanan
,
Worthing, West Sussex, United Kingdom
Experience
Other titles
Skills
I'm offering
PMO Analyst with a background in business analysis and marketing operations using exceptional communication and relationship-building abilities to aid timely, quality completion of projects. Managed project reviews at appropriate points, compiling reports as needed and creatively solving problems. Resourceful and adaptable with passion to lead motivated, dependable teams and develop learning opportunities in an agile way to achieve sustainable business goals.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2016 - 2018
job
Project Manager / PMO Analyst
Ernst & Young Global Delivery LLP , India.
Managed transformation of IT-Ticketing self-service portal from a mail-based ticketing to web-based offering with mobile and cloud compatibility•
• Followed the chosen Agile Scrum methodology and supported others in the successful completion of all Sprints
Set up the budgeting and compliance framework for Windows upgrade for employees based in the US/ Canada.
• Carried out monitoring and control activities in order to track the progress of the project consistently offering improvement strategies
• Reported on project success criteria results, metrics, testing and deployment management activities
Initiated 5+ projects, created visual project plans, assessed overall feasibility and worked out budgets, teams and resources
Developed a project status monitoring tool to ensure compliance on internal engagements
• Evaluated overall success of each project against its benchmark and shared lessons and best practices across global teams
Mentored and led less experienced project managers on PMO best practices
• Followed the chosen Agile Scrum methodology and supported others in the successful completion of all Sprints
Set up the budgeting and compliance framework for Windows upgrade for employees based in the US/ Canada.
• Carried out monitoring and control activities in order to track the progress of the project consistently offering improvement strategies
• Reported on project success criteria results, metrics, testing and deployment management activities
Initiated 5+ projects, created visual project plans, assessed overall feasibility and worked out budgets, teams and resources
Developed a project status monitoring tool to ensure compliance on internal engagements
• Evaluated overall success of each project against its benchmark and shared lessons and best practices across global teams
Mentored and led less experienced project managers on PMO best practices
It, LED, UP, Manager, Portal, Framework, Web, Testing, Monitoring, Analyst, Transformation, Project Manager, Less, Windows, Service, Compliance, Management, Cloud, Agile, Scrum, Project Management, Communication
2010 - 2013
job
Project Lead -Marketing Analyst
HP Enterprises,India.
Led and motivated project team of 20 + direct reports and their accountability to achieve business objectives and individual KPIs
• Acted as central point of contact for all reporting development requests
• Managed and processed changes as and when necessary for improving overall project efficiency and streamlining
• Enforced adherence to project-based SOP's defined with stakeholders
• Managed the internal team audits
• Implemented monitoring and control activities in order to track the progress of the Database Project based on market data captured through various data sources, consistently offering improvement strategies
Developed a Strategic Executive KPI Dashboard for EMEA management displaying strategic marketing initiatives for HP printing solutions
• Submitted project quality status reports to stakeholders, reviewed bugs, planned software releases and effectively managed change
Spearheaded the Reporting Portfolio Rationalisation Project (RPA feasibility) aimed at streamlining channel sales & marketing operations reporting solutions by 30%
• Understood interdependencies between technology, operations and business needs
• Acted as central point of contact for all reporting development requests
• Managed and processed changes as and when necessary for improving overall project efficiency and streamlining
• Enforced adherence to project-based SOP's defined with stakeholders
• Managed the internal team audits
• Implemented monitoring and control activities in order to track the progress of the Database Project based on market data captured through various data sources, consistently offering improvement strategies
Developed a Strategic Executive KPI Dashboard for EMEA management displaying strategic marketing initiatives for HP printing solutions
• Submitted project quality status reports to stakeholders, reviewed bugs, planned software releases and effectively managed change
Spearheaded the Reporting Portfolio Rationalisation Project (RPA feasibility) aimed at streamlining channel sales & marketing operations reporting solutions by 30%
• Understood interdependencies between technology, operations and business needs
Marketing, Operations, Database, Strategic Marketing, Management, Sales, Technology, RPA, Analyst, Monitoring, KPI, Development, Software, LED
2007 - 2009
job
Lead- Customer Service Representative
National Instruments Ltd India.
Drafted contracts in collaboration with internal teams including Field sales, engineers and senior management to address customers needs and to make sure all efforts were aligned
• Acted as point of contact for complaints related to order processing, inventory management and payments and escalated issues to improve overall communications, quicken problem resolution and increase client satisfaction
• Scheduled regular meetings, discussions, teleconferences and visited client offices to strengthen and foster business relationships
• Provided client support and customised existing business programmes, resulting in a client base increase and improved profit margins by 15%
Achieved Set sales and revenue targets four quarters in a row
Briefed creative team members to develop product and process training materials
Conducted advanced market and competitive analyses, highlighting opportunities and trends.
• Conducted extensive customer and market research surveys, offsite customer education programs and other highly effective initiatives increasing client revenue by 20%
• Developed effective multi-channel marketing messages and data-driven campaigns that boosted revenue by 25%
• Evaluated the overall effectivity of past advertising and marketing campaigns to increase quarterly conversion rates by 10%
• Acted as point of contact for complaints related to order processing, inventory management and payments and escalated issues to improve overall communications, quicken problem resolution and increase client satisfaction
• Scheduled regular meetings, discussions, teleconferences and visited client offices to strengthen and foster business relationships
• Provided client support and customised existing business programmes, resulting in a client base increase and improved profit margins by 15%
Achieved Set sales and revenue targets four quarters in a row
Briefed creative team members to develop product and process training materials
Conducted advanced market and competitive analyses, highlighting opportunities and trends.
• Conducted extensive customer and market research surveys, offsite customer education programs and other highly effective initiatives increasing client revenue by 20%
• Developed effective multi-channel marketing messages and data-driven campaigns that boosted revenue by 25%
• Evaluated the overall effectivity of past advertising and marketing campaigns to increase quarterly conversion rates by 10%
Marketing, Advertising, Market research, Research, Training, Management, Customer service, Sales, Service, Surveys, Support, Inventory management, Processing, Contracts
2006 - 2007
job
MIS Executive
The Leela Palace Kempinski Group of Hotels.India.
Provided top management with timely MIS reports like room availability, Food& Beverage revenue and hotel competition reports with meticulous attention to accuracy
• Utilised knowledge of basic revenue models and P/L to meet financial objectives through forecasting requirements, scheduled expenditures, and variances analysis
Detailed tracking and analysis of country/source/market segment wise performance for high level business strategy development
• Provided analytical inputs to sales & marketing budgets that required technical analysis, financial planning/budgeting and road mapping to senior management for managing the Hotel Expansion
Used rigorous analysis of Loyalty program Software to boost efficiency in corporate account productivity by 15%
Devised telemarketing strategies for new product launches in the hotels' properties in outbound locales in liaison with PR team
Change management during Hotel Property Management software transition from Fidelio to Opera Simple Report.
• Provided system analysis of various hotel sales reports to suit the product configuration with comprehensive documentation on operational and application queries for smooth transition during Go-live.
• Used effective people management and organisational abilities to structure training sessions for the reservation staff on new System
• Utilised knowledge of basic revenue models and P/L to meet financial objectives through forecasting requirements, scheduled expenditures, and variances analysis
Detailed tracking and analysis of country/source/market segment wise performance for high level business strategy development
• Provided analytical inputs to sales & marketing budgets that required technical analysis, financial planning/budgeting and road mapping to senior management for managing the Hotel Expansion
Used rigorous analysis of Loyalty program Software to boost efficiency in corporate account productivity by 15%
Devised telemarketing strategies for new product launches in the hotels' properties in outbound locales in liaison with PR team
Change management during Hotel Property Management software transition from Fidelio to Opera Simple Report.
• Provided system analysis of various hotel sales reports to suit the product configuration with comprehensive documentation on operational and application queries for smooth transition during Go-live.
• Used effective people management and organisational abilities to structure training sessions for the reservation staff on new System
Marketing, Change management, Business strategy, Forecasting, Training, Management, Pr, Telemarketing, Sales, People management, Strategy development, Development, Software, Planning, Go, Basic
My education
SDM Institute for Management
MBA, Business Management, Marketing & HR
MBA, Business Management, Marketing & HR
SCT College of Engineering
Bachelors, Electronics & Communication Engineering
Bachelors, Electronics & Communication Engineering
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