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Expert
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Flexible IT sales and product trainer
Jimmy Thompson
,
SUNDERLAND, United Kingdom
Experience
Other titles
Skills
I'm offering
My name is Jimmy Thompson, an experienced trainer with over 17 years of IT experience. I specialise in people training, product training and technical training but can turn my hand to almost anything. I am engaging and fun to work with and have a great balance of work/fun. I live by the anecdote of "do it right or do it twice" and "if you enjoy what you do, you will never work another day"
My clients that have benefitted from my training past and current are Halfords, SEVENTHWAVE and Apple.
My clients that have benefitted from my training past and current are Halfords, SEVENTHWAVE and Apple.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2014 - ?
job
Self Employed
Self Employed.
(Current Role)
Owner Of BiTCATS & Apple Certified Sales Trainer
I currently own an I.T training company called BiTCATS which delivers world class training to clients such as Halfords, Apple and other charitable organisations. My role involves creating and delivering exceptional materials in an informative and inspiring way to delegates across the world including clients based in Mumbai & Pune (India).
Owner Of BiTCATS & Apple Certified Sales Trainer
I currently own an I.T training company called BiTCATS which delivers world class training to clients such as Halfords, Apple and other charitable organisations. My role involves creating and delivering exceptional materials in an informative and inspiring way to delegates across the world including clients based in Mumbai & Pune (India).
Training, Sales
2013 - 2014
job
In Store Guest Trainer
Apple.
As the single point of contact for training new and existing staff for the north east region of Apple Retail my role included delivering inspirational training materials whilst providing support and guidance both on a store and individual level. Working very closely with the store's people manager to maintain the company focus and ensure affective delivery of the appropriate materials.
Retail, Training, Support, Manager
2011 - 2013
job
Expert
Apple Retail.
As an expert I was consistently expected to be one step ahead of the newest product, software and technologies. My role was to lead by example and share my experience by visiting other stores as well as taking part in Apple store training as a mentor to over 150 new employees.
Sales, Mentoring, Training, Leadership
2005 - 2010
job
Team Leader / Manager
Applecare.
As part of the management team I was trusted in developing staff to deliver core KPI metrics on a consistent level. Motivating and inspiring my team of around 15 - 25 technical support agents through performance management and personalised coaching methods. Other responsibilities included recruitment, performance management, dismissal and disciplinary procedures in partnership with HR
department.
department.
Coaching, Performance Management, Management, Recruitment, Support, KPI, Manager
2004 - 2005
job
Helpdesk Agent
Sony Ericsson.
As a first line technical support agent I was tasked with answering queries about mobile communication devices via email and over the telephone as well as maintaining current product knowledge to a high level.
Support, Agent
2004 - 2004
job
I.T Helpdesk Technician
Hewlett Packard.
As a Helpdesk technician I was constantly providing complex solutions to Hewlett
Packard customers by dealing with technical queries about desktops, laptops & printers over the telephone in a positive and helpful manner.
Packard customers by dealing with technical queries about desktops, laptops & printers over the telephone in a positive and helpful manner.
Printers
My education
n/a
Secondary, Education (Minor in Computing)
Secondary, Education (Minor in Computing)
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