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Senior
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0
jobs
Tomasz Szpunar
,
Preston, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Polish
Good
My experience
2020 - 2020
job
Helpdesk Advisor
Eskens Tinting Solutions UK.
• I provided bilingual 1st line telephone/email support to the customer which involved technical troubleshooting.
• I resolved many IT issues through remote connection software as TeamViewer/Citrix.
• I mapped, scheduled and confirmed maintenance visits for field service technicians and collected feedback after their attendance.
• I took care of fleet management, scheduled service visits, MOT's, repairs, part replacements etc.
• I performed many administrative tasks which covered analyzing customer call logs, updating escalated calls, requesting a part replacement, summarizing calls, building and filling basic and advanced Excel spreadsheets, field service map/schedule checking.
• I resolved many IT issues through remote connection software as TeamViewer/Citrix.
• I mapped, scheduled and confirmed maintenance visits for field service technicians and collected feedback after their attendance.
• I took care of fleet management, scheduled service visits, MOT's, repairs, part replacements etc.
• I performed many administrative tasks which covered analyzing customer call logs, updating escalated calls, requesting a part replacement, summarizing calls, building and filling basic and advanced Excel spreadsheets, field service map/schedule checking.
Excel, Management, Citrix, Service, It, Support, Software, Basic
2018 - 2020
job
Independent Defense Operations Officer
Zaklady Metalowe "Dezamet" S.A.
(major arms producer in Poland)
• I acquired government donations for economic mobilization, working in strict cooperation with The Armament Policy Department.
• I issued production and operational plans for defense matters.
• I created and updated Defense Department procedures in categories of Security, Crisis Management, Protection of Classified Information and Risk Management that lowered incident frequency by about 50%.
• I managed partnerships with external companies in regard to military cooperative manufacturing, getting many impactful discounts.
• I provided internal defense matters training for individuals and teams (newcomers and longtime employees).
• I was handling the HR database in relation to Polish Army Reserve Troops (data analyzing and reporting with advanced Excel functions and queries).
• I managed many security systems (access control system, intrusion detect system, master key system and visitor management system).
• I performed many office administrative tasks (i.e. managing incoming and outgoing correspondence).
• I acquired government donations for economic mobilization, working in strict cooperation with The Armament Policy Department.
• I issued production and operational plans for defense matters.
• I created and updated Defense Department procedures in categories of Security, Crisis Management, Protection of Classified Information and Risk Management that lowered incident frequency by about 50%.
• I managed partnerships with external companies in regard to military cooperative manufacturing, getting many impactful discounts.
• I provided internal defense matters training for individuals and teams (newcomers and longtime employees).
• I was handling the HR database in relation to Polish Army Reserve Troops (data analyzing and reporting with advanced Excel functions and queries).
• I managed many security systems (access control system, intrusion detect system, master key system and visitor management system).
• I performed many office administrative tasks (i.e. managing incoming and outgoing correspondence).
Excel, Operations, Training, Risk Management, Database, Producer, Management, Security, Crisis management, Office, Production
My education
2011
-
2016
Rzeszow University of Technology
MSc, Modern Information and Communication
MSc, Modern Information and Communication
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