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Technical Manager - PMP certified
Manpreet Singh Mittu PMP®
,
Pune, India
Experience
Other titles
Skills
I'm offering
Over 16 years of experience in Senior Management roles like Head of Global IT Operations, Data Center Operations, Managed Services, DevOps Support, CI/CD Integration, Cloud Computing (AWS), Scrum, Project Management, 24x7 NOC management, Service Transition, Delivery & Support, Project/Program Management, Risk Management, BCP/DR, IT Procurements.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
job
Head of IT Operations
Digikore Studios Pvt Ltd.
Head of IT Operations / Program Management (Team size - 4) - Consultant
* Create IT & Business Strategy Plannings, Prepare IT budgets, Meet Stkeholders to gather requirements.
HOD * Create 24x7 Monitoring, Incident, Problem and Change Management with Technical support teams. People
management
Mangr * Implementation of ITIL Processes to achieve Standardization, Support on TPN Audit & Certification.
* Creating tools for Automation and Live monitoring of IT assets.
IT Sup * Customer Relationship and Escalation Management, Creating Processes and Policies for Organization
Proc
* Vendor Liaisons, Procurement Hardware/Software, Solution designer and Architect
* Managing yearly budget for IT department
* Create IT & Business Strategy Plannings, Prepare IT budgets, Meet Stkeholders to gather requirements.
HOD * Create 24x7 Monitoring, Incident, Problem and Change Management with Technical support teams. People
management
Mangr * Implementation of ITIL Processes to achieve Standardization, Support on TPN Audit & Certification.
* Creating tools for Automation and Live monitoring of IT assets.
IT Sup * Customer Relationship and Escalation Management, Creating Processes and Policies for Organization
Proc
* Vendor Liaisons, Procurement Hardware/Software, Solution designer and Architect
* Managing yearly budget for IT department
Management, Processes, Software, Ceo, Monitoring, Hardware, Support, Implementation, It, Change management, Program Management, Automation, Procurement, ITIL, Audit, Budget, Operations, Business strategy
2018 - 2019
job
Head of IT Operations
Anibrain Digital Technologies Pvt Ltd.
Movies, Motion Pictures, VFX Creation for Hollywood Movies
Head of IT & Operations (Team size - 25) - Program Management
* Business Strategy Plannings, Prepare IT budgets, Customers to get Optimized Solution.
HOD * Change Management and manage Technical Teams: Coordinating for Incidents, Problem and Changes,
24x7 Monitoring, Incident, Problem and Change Management with Level1, 2 and 3 Technical support teams.
Conflict management, People management, Building high performance team.
Mangr * Virtualization VMWare 6, XEN Center, SAN, NAS, DAS management, Monitoring Infrastructure components
* Stakeholder Management: Working with multiple Projects to understand the requirements and bring
IT Sup solutions to requirement together with Team and Vendor Liaison
Proc * Customer Relationship and Escalation Management, Incident, Problem and Change management
IM * Managing yearly budget of nearly $5M for IT department
Head of IT & Operations (Team size - 25) - Program Management
* Business Strategy Plannings, Prepare IT budgets, Customers to get Optimized Solution.
HOD * Change Management and manage Technical Teams: Coordinating for Incidents, Problem and Changes,
24x7 Monitoring, Incident, Problem and Change Management with Level1, 2 and 3 Technical support teams.
Conflict management, People management, Building high performance team.
Mangr * Virtualization VMWare 6, XEN Center, SAN, NAS, DAS management, Monitoring Infrastructure components
* Stakeholder Management: Working with multiple Projects to understand the requirements and bring
IT Sup solutions to requirement together with Team and Vendor Liaison
Proc * Customer Relationship and Escalation Management, Incident, Problem and Change management
IM * Managing yearly budget of nearly $5M for IT department
Virtualization, SAN, NAS, Monitoring, Infrastructure, Cto, Support, It, Vfx, Change management, People management, Management, Program Management, Stakeholder Management, VMware, Budget, Operations, Business strategy
2016 - 2018
freelance
Director - Technology and Operations (Consultant)
Meticulous Ventures Pvt Ltd.
New Delhi (1yr 4mnths) Dec 2016 to Mar 2018
Start-up Organization in New Delhi working in IT Software Development and Support.
Director - Technology and Operations (Consultant)
CEO
* Planning and Executions: Aligning the IT strategy with Business Strategy, Prepare IT budgets, gather IT
requirements from Customers to get Optimized Solution designed in Cloud.
DIR
* Budgeting: Costing, Budgeting, Controlling IT and HR Capex and Opex cost.
IT Mgr * Technical: Worked on Amazon AWS - EC2, S3, ELBs, Auto-Scaling, Cloudfront, Cloudwatch
* Stakeholder Management: SLM meetings with Customers and Internal Stakeholders.
Start-up Organization in New Delhi working in IT Software Development and Support.
Director - Technology and Operations (Consultant)
CEO
* Planning and Executions: Aligning the IT strategy with Business Strategy, Prepare IT budgets, gather IT
requirements from Customers to get Optimized Solution designed in Cloud.
DIR
* Budgeting: Costing, Budgeting, Controlling IT and HR Capex and Opex cost.
IT Mgr * Technical: Worked on Amazon AWS - EC2, S3, ELBs, Auto-Scaling, Cloudfront, Cloudwatch
* Stakeholder Management: SLM meetings with Customers and Internal Stakeholders.
Technology, UP, Software, Development, Ceo, Costing, Amazon, Support, It, Business strategy, Controlling, Management, Cloud, Stakeholder Management, Software development, AWS, Operations
2012 - 2016
job
Global Support/Program Manager - NOC, IT
Tomtom India Pvt Ltd.
Pune, (Global Team size 90+) (4yrs 6mnths) May 2012 to Nov 2016
Europe's leading Company in GPS Navigation and Maps creation for the world, works with almost all
brands in the Automotive Sector, having global strength of 4000+ employees.
Global Support/Program Manager - NOC, IT, Procurement, DB, DC
* Worked in Site Leadership team for aligning IT strategies to Corporate and Business strategies with Strong
COO exposure in handling and Streamlining Operations and Technical Programs
* Project and Program management for NOC, IT & Service Desk support, Infrastructure, DB & Application
VP
support and Procurement teams. ITSM Framework and seek areas sof Improvement.
* Budgeting, Accounting, Learning & Developments, Strategic decisions, Identify and Implement Improvement
GSM
plans to achieve Organizational goals and C-SAT
* Transition Management: Transitioned 24x7 NOC Operations Project from Amsterdam, Belgium and Bangalore to Pune. Created the entire NOC team of Level 1 and 2 Technical support
IT Supp * Technical and Development Support: DC setup and Migration, Office 365, Virtualization using VMWare ESX5,
NOC Storage Management SAN/NAS, Windows SCCM, KPI measurement, Identify Risks and planning for responses,
Appl Internal auditing of Policies and Processes, identifying NCs and areas of improvement.
Proc * Team Management - Managed and built a high-performance Technical team at different levels of support.
DC
Responsible for Performance, Appraisals, Growth and overall Team building.
Europe's leading Company in GPS Navigation and Maps creation for the world, works with almost all
brands in the Automotive Sector, having global strength of 4000+ employees.
Global Support/Program Manager - NOC, IT, Procurement, DB, DC
* Worked in Site Leadership team for aligning IT strategies to Corporate and Business strategies with Strong
COO exposure in handling and Streamlining Operations and Technical Programs
* Project and Program management for NOC, IT & Service Desk support, Infrastructure, DB & Application
VP
support and Procurement teams. ITSM Framework and seek areas sof Improvement.
* Budgeting, Accounting, Learning & Developments, Strategic decisions, Identify and Implement Improvement
GSM
plans to achieve Organizational goals and C-SAT
* Transition Management: Transitioned 24x7 NOC Operations Project from Amsterdam, Belgium and Bangalore to Pune. Created the entire NOC team of Level 1 and 2 Technical support
IT Supp * Technical and Development Support: DC setup and Migration, Office 365, Virtualization using VMWare ESX5,
NOC Storage Management SAN/NAS, Windows SCCM, KPI measurement, Identify Risks and planning for responses,
Appl Internal auditing of Policies and Processes, identifying NCs and areas of improvement.
Proc * Team Management - Managed and built a high-performance Technical team at different levels of support.
DC
Responsible for Performance, Appraisals, Growth and overall Team building.
GPS, Manager, Processes, Framework, SAN, Gsm, Storage, Office, Development, KPI, NAS, Infrastructure, Support, Team management, Operations, Growth, It, Virtualization, Windows, Service, Management, Program Management, Leadership, C, Procurement, VMware, Office 365
2008 - 2010
job
Deployment/Delivery Manager
Tech Mahindra Ltd.
Pune (Team size 25) (2yrs 6mnths) June 2008 to Nov 2010
Telecom Giant in India partnered with AT&T, British Telecom, presence in over 66 countries
Deployment/Delivery Manager
* Virtual PMO: Work with multiple Project Management teams in US to build IT Infrastructure for various
Clients. Understanding SOW, requirements and assigning resources for each project.
* Budgeting, Accounting, Learning & Developments, Strategic decisions, Identify and Implement
Improvement plans to achieve Organizational goals and C-SAT
* In-depth knowledge and worked closely with IT, Helpdesk, Incident, Problem and Change Management.
* Team Management: Responsible for Career development plan, Appraisals, Conflict Management, People
management, Creating Process and implementing best Practices on the basis of ITIL framework.
Telecom Giant in India partnered with AT&T, British Telecom, presence in over 66 countries
Deployment/Delivery Manager
* Virtual PMO: Work with multiple Project Management teams in US to build IT Infrastructure for various
Clients. Understanding SOW, requirements and assigning resources for each project.
* Budgeting, Accounting, Learning & Developments, Strategic decisions, Identify and Implement
Improvement plans to achieve Organizational goals and C-SAT
* In-depth knowledge and worked closely with IT, Helpdesk, Incident, Problem and Change Management.
* Team Management: Responsible for Career development plan, Appraisals, Conflict Management, People
management, Creating Process and implementing best Practices on the basis of ITIL framework.
Change management, Project Management, ITIL, Deployment, It infrastructure, PMO, C, Management, It, Telecom, Team management, Infrastructure, Development, Framework, Manager
2007 - 2008
job
Sr. IT Executive / Project Lead
Azingo Soft Solutions.
(Team Size: 6) - Pune (1yr 4mnths) Feb 2007 to June 2008
A small startup Organization grew from 30 to 300 employees and later taken up by Motorola
Sr. IT Executive / Project Lead
* IT Infrastructure Project Management, Prepare DRP/BCP, Propose and Design Technical plans and Implement new technologies in the Organization for delivering value to Internal and External customers,
Vendor liaisons for Hardware procurements, prepare SLAs and OLAs.
* Setup ODC for Samsung with CCTV and Cameras, and separate network for ODC team.
* Setting up In-house Data Center hosting 50+ Servers and applications, Migrations etc.
* Team Leader: Managing a team of 5 IT resources both Technically and Functionally.
A small startup Organization grew from 30 to 300 employees and later taken up by Motorola
Sr. IT Executive / Project Lead
* IT Infrastructure Project Management, Prepare DRP/BCP, Propose and Design Technical plans and Implement new technologies in the Organization for delivering value to Internal and External customers,
Vendor liaisons for Hardware procurements, prepare SLAs and OLAs.
* Setup ODC for Samsung with CCTV and Cameras, and separate network for ODC team.
* Setting up In-house Data Center hosting 50+ Servers and applications, Migrations etc.
* Team Leader: Managing a team of 5 IT resources both Technically and Functionally.
Design, Project Management, It infrastructure, Management, Network, It, Hosting, Infrastructure, Hardware, UP
2005 - 2007
job
Systems Engineer
3DPLM Software Solutions.
(1yr 2mnths) Dec 2005 to Jan 2007
Headquartered in Paris, Dassault Systems had over 15000 employees spread over 180 locations.
Systems Engineer
* Technical and Team: Worked as Systems Engineer (Unix/Linux/Windows). Monitoring and administration
of data transferred through Satellite and MPLS technology. Providing Technical L4 Support for all OS
* Manage SLAs & uptime deliverables from the in house data centre.
* Managed overall IT & service delivery globally interacting with multi-cultured European & US IT teams
* Monitoring and maintaining all Unix servers across globe remotely.
Headquartered in Paris, Dassault Systems had over 15000 employees spread over 180 locations.
Systems Engineer
* Technical and Team: Worked as Systems Engineer (Unix/Linux/Windows). Monitoring and administration
of data transferred through Satellite and MPLS technology. Providing Technical L4 Support for all OS
* Manage SLAs & uptime deliverables from the in house data centre.
* Managed overall IT & service delivery globally interacting with multi-cultured European & US IT teams
* Monitoring and maintaining all Unix servers across globe remotely.
Administration, Linux, Unix, Service, Technology, Windows, It, Support, Monitoring, Service Delivery
2004 - 2005
job
Senior Systems Administrator
Vertex Software.
Pune as (Team size 4) (1yr) Sept 2004 to Sept 2005
An IT company in Software development and Support having over 1000 employees.
Senior Systems Administrator
* Support: Single Point of Contact for IT Support for Organization and Customers in Japan.
* Team Lead: Worked as Sr. Systems Admin leading a team of 5 people.
* Technical and Audit: Mail Servers MS-Exchange 2003, Sendmail, DNS, FTP, Apache, NFS, LDAP, ADS,
Domain Logon, IT Security and Firewall Installation and Configuration on Linux. Worked on Sonicwall 3600
Firewall, Internal Auditor for CMMI-Level 3 audit.
An IT company in Software development and Support having over 1000 employees.
Senior Systems Administrator
* Support: Single Point of Contact for IT Support for Organization and Customers in Japan.
* Team Lead: Worked as Sr. Systems Admin leading a team of 5 people.
* Technical and Audit: Mail Servers MS-Exchange 2003, Sendmail, DNS, FTP, Apache, NFS, LDAP, ADS,
Domain Logon, IT Security and Firewall Installation and Configuration on Linux. Worked on Sonicwall 3600
Firewall, Internal Auditor for CMMI-Level 3 audit.
Linux, It support, Audit, Exchange, Software development, DNS, ADS, Apache, Firewall, Security, It, Support, Development, Software, Administrator, Audit
2000 - 2002
job
Jr Systems Administrator
Caliber Technologies.
(2yrs)
Administrator
My education
1993
-
1997
Shivaji University
Secondary, Xth standard (Minor in ELECTRONICS)
Secondary, Xth standard (Minor in ELECTRONICS)
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