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jobs
Strong account management skills
Jace Lee
,
Cheadle Hulme, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced Account Manager with a demonstrated history of building and sustaining value-based relationships with Customers and Key Resellers by understanding their immediate and long term needs to deliver both superior customer experience and maximum value.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Chinese (Mandarin)
Good
Ready for
Ongoing relation / part-time
Available
My experience
2017 - ?
job
Key Account Manager (Currently on Sabbatical)
Shell Eastern Petroleum Pte Ltd.
§ Manage Volume and revenue growth year on year through developing and delivering business strategy within the indirect channels (resellers, leasing companies).
§ Margin maintenance ensuring profitability through company growth./
§ Delivering increased profitability, market share and growth opportunities, maximizing
resources and applying global/regional/local priorities.
§ Large scale of staff upskilling against key Shell objectives, with key focus on needs-
based selling, cross business synergies, tactical pricing, and partnership
management techniques.
§ Achieving competitive advantage through applying both high level and deep
understanding of the market dynamics/external environment in all business activities.
§ Margin maintenance ensuring profitability through company growth./
§ Delivering increased profitability, market share and growth opportunities, maximizing
resources and applying global/regional/local priorities.
§ Large scale of staff upskilling against key Shell objectives, with key focus on needs-
based selling, cross business synergies, tactical pricing, and partnership
management techniques.
§ Achieving competitive advantage through applying both high level and deep
understanding of the market dynamics/external environment in all business activities.
Business strategy, Account Manager, Management, Growth, Manager
2012 - 2017
job
Sales Manager
Singapore Telecommunications Ltd.
Winner of 'Club 100' - Singtel's exclusive club for top sales performances who
exceed 100% of their target.
§ Managed a portfolio worth SGD30m per annum, operating with versatility to support
sales of a broad range of products across diverse sectors within multinational
companies eg; Manufacturing, Technology, Oil and Gas, Logistics and Healthcare
verticals.
§ Delivery of revenue growth by identifying and delivering key business opportunities,
strategizing with senior decision makers, achieving optimum retention and referrals.
§ Winback & upsell accounts from competitors with revenue growth of $700k per
annum
§ Cross-sell various mobility products (covering both local and roaming) and cyber-
security solutions on the protection of corporate information that best address
customer needs and requirements.
§ Ensure positive working relationship and customer satisfaction levels with every
engagement.
§ Proactively monitoring market changes and competition and feedback on important
activities.
exceed 100% of their target.
§ Managed a portfolio worth SGD30m per annum, operating with versatility to support
sales of a broad range of products across diverse sectors within multinational
companies eg; Manufacturing, Technology, Oil and Gas, Logistics and Healthcare
verticals.
§ Delivery of revenue growth by identifying and delivering key business opportunities,
strategizing with senior decision makers, achieving optimum retention and referrals.
§ Winback & upsell accounts from competitors with revenue growth of $700k per
annum
§ Cross-sell various mobility products (covering both local and roaming) and cyber-
security solutions on the protection of corporate information that best address
customer needs and requirements.
§ Ensure positive working relationship and customer satisfaction levels with every
engagement.
§ Proactively monitoring market changes and competition and feedback on important
activities.
Sales, Security, Technology, Growth, Support, Monitoring, Retention, Oil and Gas, Manager
2007 - 2012
job
Strategic Account Manager
CITIC Telecom International (SEA) Pte Ltd.
§ Managing portfolio of customers through strategic relationship
§ Liaising with Billing and Operational units
§ Proving optimal support to customers with their requirements and queries and engaging with colleagues for cross-sell opportunities
§ Increase revenue of clients through additional products and services
§ Growing existing portfolio revenue with new sales including expanding customer's
products into a diverse range selection
§ Assisting Marketing with organizing customer events
§ Liaising with Billing and Operational units
§ Proving optimal support to customers with their requirements and queries and engaging with colleagues for cross-sell opportunities
§ Increase revenue of clients through additional products and services
§ Growing existing portfolio revenue with new sales including expanding customer's
products into a diverse range selection
§ Assisting Marketing with organizing customer events
Marketing, Account Manager, Sales, Support, Manager
2006 - 2007
job
Subscription Officer
Singapore Press Holdings Limited.
§ Accounting and reconciling of daily transactions prior to submitting to Finance
§ Assisting in processing publication orders
§ Resolution of subscribers' enquiries
§ Appointed Project Manager of ad-hoc publication - The New Paper Weekend
(Fri/Sat/Sun)
§ Liaising with Operations team to ensure timely delivery of vendors papers (daily)
§ Handling and arranging for refund cases, non-delivery/temporary stoppage of papers
§ Assisting in processing publication orders
§ Resolution of subscribers' enquiries
§ Appointed Project Manager of ad-hoc publication - The New Paper Weekend
(Fri/Sat/Sun)
§ Liaising with Operations team to ensure timely delivery of vendors papers (daily)
§ Handling and arranging for refund cases, non-delivery/temporary stoppage of papers
Project Manager, Operations, Finance, Processing, Manager
My education
University of Salford
MSc, International Business
MSc, International Business
University College of Dublin
BSc, Marketing
BSc, Marketing
Ngee Ann Polytechnic
Unspecified, Business Studies
Unspecified, Business Studies
Chung Cheng High School Branch
HighSchoolOrEquivalent, N/a
HighSchoolOrEquivalent, N/a
End
N/a, N/a
N/a, N/a
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