Isobel Bartle-Tubbs , London, United Kingdom

I am incredibly passionate about people and delivering exceptional service, I genuinely really enjoy working to create fantastic experiences for customers and relish a new opportunity. I enjoy working alone or collaboratively with the ability to motivate others around me. I have a specific skill set in customer experience, communication, and escalation management. I am a confident communicator with good interpersonal skills and an excellent ability to create and hold strong relationships. I am passionate about tech, learning new things and working with companies that have a compelling vision and strong values.

I started my career in events, and then have transitioned to working with start-ups. During this time I have always worked in customer facing roles or in product positions where the satisfaction of the customer was our main focus. This has allowed me to develop strong written and verbal communication with customers, an understanding of modern customer service and a drive for excellence. I am a highly empathetic person, and I genuinely really enjoy speaking with customers whether this is to solve a problem, collect feedback or to dive deeper into data analysis.

Recently I have been transitioning away from working full time at an early stage start up, where I was working full time to reduce complexity in the customer journey, increase customer satisfaction and reduce customer churn. In addition I was working with their engineering team to create a fully digital customer experience journey.