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Strong IT Skills in Virtualisation Hyper-v, VMWare, cloud systems, backup systems Window and Linux Servers installation and Configuration
Tijan Demba
,
Salford, United Kingdom
Experience
Other titles
Skills
I'm offering
I have over 7 years in the IT industry working on servers from small to high end Enterprise clients dealing with clients across the globe.
I also have over 20 years of customer service experience working in all sectors from America to the United Kingdom.
I also have over 20 years of customer service experience working in all sectors from America to the United Kingdom.
Markets
United States
Canada
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2013 - 2020
job
I. T Engineer
ManchesterUK, UKFast Net.
• Worked in the Launch Technical department installing and configuring of all client servers.
• Server Deployment installation and configuration (Linux and Windows), Cloud Services (private, hybrid, public).
• Configuration of client's backups systems from high end Commvault and Linux Bacula backups.
• Server Installation and configuration single or dual datacenter site solutions like OTV to VXLAN site and Shared SAN solutions.
• Installation and configuration of Virtual environments VMware solutions and Hyper-V, DFS replications, Microsoft File Cluster & Microsoft SQL Cluster, Hyper-V Replication, Domain Controllers, Load balancers and Magento servers..
• Installation of all Microsoft products from Windows 2008 to Windows 2019, Shared point, Office, Exchange, Citrix, Linux ecommerce solutions and all Linux panel servers (cPanel & Plesk).
• Laisse with the solution architects, account managers and client to ensure industry best practice on all solutions and give recommendations.
• Ensure all technical support tickets are responded to with an hour and followed up by a phone call with the client.
• Laisse with the networks team to ensure network rules are applied according to the order or client's expectation or any firewall migrations.
• Work with the Datacenter to ensure the solutions and the hardware matches the orders and according to the client's expectations and also help troubleshoot hardware failure that needs attention.
• Help the technical support team and account managers with any technical queries they may have or help troubleshoot.
• Ensure the client comes first and set up rapport with client as main point of contact during the installation process and work with their IT departments.
• Worked with our Research and Development Team to help streamline our in-house systems.
• Handle high escalations for 2nd and 3rd line support calls from angry clients.
• Server Deployment installation and configuration (Linux and Windows), Cloud Services (private, hybrid, public).
• Configuration of client's backups systems from high end Commvault and Linux Bacula backups.
• Server Installation and configuration single or dual datacenter site solutions like OTV to VXLAN site and Shared SAN solutions.
• Installation and configuration of Virtual environments VMware solutions and Hyper-V, DFS replications, Microsoft File Cluster & Microsoft SQL Cluster, Hyper-V Replication, Domain Controllers, Load balancers and Magento servers..
• Installation of all Microsoft products from Windows 2008 to Windows 2019, Shared point, Office, Exchange, Citrix, Linux ecommerce solutions and all Linux panel servers (cPanel & Plesk).
• Laisse with the solution architects, account managers and client to ensure industry best practice on all solutions and give recommendations.
• Ensure all technical support tickets are responded to with an hour and followed up by a phone call with the client.
• Laisse with the networks team to ensure network rules are applied according to the order or client's expectation or any firewall migrations.
• Work with the Datacenter to ensure the solutions and the hardware matches the orders and according to the client's expectations and also help troubleshoot hardware failure that needs attention.
• Help the technical support team and account managers with any technical queries they may have or help troubleshoot.
• Ensure the client comes first and set up rapport with client as main point of contact during the installation process and work with their IT departments.
• Worked with our Research and Development Team to help streamline our in-house systems.
• Handle high escalations for 2nd and 3rd line support calls from angry clients.
Windows, UP, Hybrid, SAN, Server, Datacenter, Office, Development, Hardware, Support, It, Hyper-V, Network, Sql, Cloud services, Firewall, Citrix, Magento, Cloud, Microsoft SQL, VMware, Deployment, Exchange, Research, Ecommerce, Linux
2009 - 2013
job
Customer Service Team Member
unknown.
UK Bruntwood Estate
• Ensure high level of customer service standards at all times.
• Helped reshaped thefront of house receptionpolicies and procedures to ensure effective management of customer queries.
• Deal with all customer queries including complaints, payments and face - to -face telephone and email enquiries.
• Ensure high level of customer service standards at all times.
• Helped reshaped thefront of house receptionpolicies and procedures to ensure effective management of customer queries.
• Deal with all customer queries including complaints, payments and face - to -face telephone and email enquiries.
Management, Customer service, Service
2005 - 2009
job
Senior Provisioning Administrator/Billing
Service Delivery Support Team.
UK Thus/Cable & Wireless
• Handled all complex customer queries and all escalated customer issues via, phone, fax and email
• Responded to all written queries within 24hours to ensure high level of customer satisfaction in other to meet the company's SLA.
• Handled all billing discrepancies, new customer orders and general queries with customer accounts to ensure effective customer experience.
• Helped Thus/Cable & Wireless recoup over millions of unbilled minutes from discrepancy customer accounts, which resulted in the increase of company revenue of half a million pounds and customer satisfaction.
• Account managed high-level customers and act as the main point of contact for all their queries.
• Worked with other departments to ensure correct customer billing and policies were in line with the business and training provided where needed.
• Was the lead product tester with the IT department to ensure smooth billing before any full rollout of products to customers.
• Helped train new employees and introduced them to the company systems and its products.
• Handled all complex customer queries and all escalated customer issues via, phone, fax and email
• Responded to all written queries within 24hours to ensure high level of customer satisfaction in other to meet the company's SLA.
• Handled all billing discrepancies, new customer orders and general queries with customer accounts to ensure effective customer experience.
• Helped Thus/Cable & Wireless recoup over millions of unbilled minutes from discrepancy customer accounts, which resulted in the increase of company revenue of half a million pounds and customer satisfaction.
• Account managed high-level customers and act as the main point of contact for all their queries.
• Worked with other departments to ensure correct customer billing and policies were in line with the business and training provided where needed.
• Was the lead product tester with the IT department to ensure smooth billing before any full rollout of products to customers.
• Helped train new employees and introduced them to the company systems and its products.
Customer experience, Training, Wireless, It, Administrator
2003 - 2004
job
Manager Customer Service
Satellite Company.
CO (U.S.A)
EchoStar (Dish network) Satellite Company
. Assisted customers with billing issues and those making payment on line.
. Provided customers with technical queries, such as installation, troubleshooting and hardware operations.
. Helped in the transition of all new commercial agents to ensure effective customer satisfaction.
. Handled all commercial projects: researching payments issues, billing, creating new accounts and giving feedback to managers and new employees.
. Managed a team of 20 staff on my team and dealt with other departments and meetings.
EchoStar (Dish network) Satellite Company
. Assisted customers with billing issues and those making payment on line.
. Provided customers with technical queries, such as installation, troubleshooting and hardware operations.
. Helped in the transition of all new commercial agents to ensure effective customer satisfaction.
. Handled all commercial projects: researching payments issues, billing, creating new accounts and giving feedback to managers and new employees.
. Managed a team of 20 staff on my team and dealt with other departments and meetings.
Operations, Customer service, Service, Network, Hardware, Manager
2000 - 2003
job
Senior Customer Service
Ge Consumer Finance Service.
GA (U.S.A)
Ge Consumer Finance Service
• Identified and resolve account discrepancies received via phone, and written correspondences.
• Managed and reconciled consumers and commercials accounts.
• Assisted other departments and new employees with questions on transactions, policy, product, systems and billing issues.
• Worked with other departments to expedite any customer queries on behave of our customers, which increased customer confidence by 90%.
• Was responsible for quality monitoring for all employees and giving feed.
• Was responsible for training all new hires and coaching.
Ge Consumer Finance Service
• Identified and resolve account discrepancies received via phone, and written correspondences.
• Managed and reconciled consumers and commercials accounts.
• Assisted other departments and new employees with questions on transactions, policy, product, systems and billing issues.
• Worked with other departments to expedite any customer queries on behave of our customers, which increased customer confidence by 90%.
• Was responsible for quality monitoring for all employees and giving feed.
• Was responsible for training all new hires and coaching.
Coaching, Training, Customer service, Finance, Service, Monitoring
1995 - 2000
job
Manager Front Desk
Sheraton Hotel Atlanta.
GA (U.S.A)
Sheraton Hotel Atlanta
• Ensured a well and smooth check in/out for hotel guest.
• Responsible for all customer service staff hire and training.
• Ensured customer satisfaction for all hotel guests by responding quickly to every guest need and query.
• Helped in the interviewing process and trained all new front desk agents.
• Handled petty cash account of more than $5,000.00 a day to give change to agents and guests.
• Worked with other departments to make guests feel at home and safe.
• Acted as the manager on duty on the morning shift for all of the hotel issues and all major complaints.
• Lead hotel trainer on the hotel system for agents, managers and supervisors.
• Responsible for the front of house staff scheduling to ensure effective guest service.
• Reconciled all the departments' daily transactions and balanced the books as a night auditor.
Sheraton Hotel Atlanta
• Ensured a well and smooth check in/out for hotel guest.
• Responsible for all customer service staff hire and training.
• Ensured customer satisfaction for all hotel guests by responding quickly to every guest need and query.
• Helped in the interviewing process and trained all new front desk agents.
• Handled petty cash account of more than $5,000.00 a day to give change to agents and guests.
• Worked with other departments to make guests feel at home and safe.
• Acted as the manager on duty on the morning shift for all of the hotel issues and all major complaints.
• Lead hotel trainer on the hotel system for agents, managers and supervisors.
• Responsible for the front of house staff scheduling to ensure effective guest service.
• Reconciled all the departments' daily transactions and balanced the books as a night auditor.
Training, Customer service, Service, Safe, Manager
My education
2009
-
2012
University of Salford
BSc, Business Information Technology
BSc, Business Information Technology
2001
-
2003
American Intercontinental University
Associates, N/a
Associates, N/a
St Augustines High School
N/a, Business ManagementB
N/a, Business ManagementB
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