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Pega Senior System Architect ( IT Engineer with 10 Years of IT Exp )
Nitin Agarwal
,
Birmingham, United Kingdom
Experience
Other titles
Skills
I'm offering
• 9 Years of Total IT experience, primarily in Pega Development, Pega Marketing and along with Pega Testing and Database Skills. • 6.5+ years' experience in pure Pega Application Development, served various clients like Lloyds Banking Group, Barclays, HSBC, Nokia, Proximus, Siemens, EDF (Electronic du France) and currently in Deutsche Telekom • 1-year experience of Pega Application Testing and support, for a Pega Application in a banking domain. • 1-year Experience in Database Support and back end application support. • Trained on Pega PRPC 6.1 along with C, C++, Java and SQL in Cognizant's Hyderabad Academy. • Pega PRPC v7.1 CSSA (Certified Senior System Architect). • Pega PRPC v8.1 PCDC (Certified Decisioning Consultant). • Pega PRPC v8.2 PCMC (Certified Marketing Consultant). • Sun Certified Java Programmer (SCJP 5.0). • IBM DB 2 Certified.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2020 - ?
job
Pega Senior system Architect
PegaSystems.
Tool Pega 7.4 - Customer Service
Project Description:
Deutsche Telekom AG is a German telecommunications company, Its the largest telecommunications provider in Europe. They are using Pega Customer Service Framework to Support their customers day to day queries and provide the support they need in their day to day life by using Pega Customer Service Framework. The goal is the to take the customer service to higher level. As a part of Senior system architect, I am taking care of the current and upcoming requirements from DT and from Pega and helping them close the User Stories and help them support with existing and new issue in production and in lower environment.
Role and Responsibilities:
✓ Being actively involved in upcoming requirement analysis with DT and PegaSystems.
✓ Taking care of the user stories assigned and taking them to closure.
✓ Responsible for closure of open defects on Dev and Staging environments.
✓ Requirement Analysis and divide development activities among DT team.
Project 8 - EDF (Electronic de France)
Project Description:
Deutsche Telekom AG is a German telecommunications company, Its the largest telecommunications provider in Europe. They are using Pega Customer Service Framework to Support their customers day to day queries and provide the support they need in their day to day life by using Pega Customer Service Framework. The goal is the to take the customer service to higher level. As a part of Senior system architect, I am taking care of the current and upcoming requirements from DT and from Pega and helping them close the User Stories and help them support with existing and new issue in production and in lower environment.
Role and Responsibilities:
✓ Being actively involved in upcoming requirement analysis with DT and PegaSystems.
✓ Taking care of the user stories assigned and taking them to closure.
✓ Responsible for closure of open defects on Dev and Staging environments.
✓ Requirement Analysis and divide development activities among DT team.
Project 8 - EDF (Electronic de France)
User stories, Customer service, Service, Support, Development, Production, Telecoms, Framework
2019 - 2020
freelance
Marketing Consultant
EDF.
Tool Pega 8.2
Project Description:
EDF is a leading electivity and gas provider in Europe. EDF is largely doing business with Pega, they have many application and portal created in Pega which fulfills day to day requirements for EDF in terms of meeting their customers need, they are using Pega Marketing to enhance their customers and customer satisfactions in Europe. As a part of Senior system architect, I am taking care of the current and upcoming requirements from EDF for both CRM side and Marketing side and taking them to closure.
Role and Responsibilities:
✓ Being actively involved in upcoming requirement analysis with EDF.
✓ Taking care of the user stories assigned for both Pega CSR and Marketing side, and taking them to closure by following required steps.
✓ Responsible for closure of open defects on Dev and SIT environment.
✓ Requirement Analysis and divide development activities among EDF team.
Project 7 - Siemens - FAM
Project Description:
EDF is a leading electivity and gas provider in Europe. EDF is largely doing business with Pega, they have many application and portal created in Pega which fulfills day to day requirements for EDF in terms of meeting their customers need, they are using Pega Marketing to enhance their customers and customer satisfactions in Europe. As a part of Senior system architect, I am taking care of the current and upcoming requirements from EDF for both CRM side and Marketing side and taking them to closure.
Role and Responsibilities:
✓ Being actively involved in upcoming requirement analysis with EDF.
✓ Taking care of the user stories assigned for both Pega CSR and Marketing side, and taking them to closure by following required steps.
✓ Responsible for closure of open defects on Dev and SIT environment.
✓ Requirement Analysis and divide development activities among EDF team.
Project 7 - Siemens - FAM
Marketing, CRM, User stories, CSR, Development, Portal
2018 - 2019
job
Pega Developer + Team Lead
Siemens.
Tool Pega 7.2
Project Description:
FAM stands for Fixed Asset Management, which is built on Pega v7. The purpose of the application to serve all Siemens employee to store all the necessary details in FAM, that who is using what and what all resources are available with them. Whenever an employee needs a resource/asset like Laptop, desktop other hardware's etc. they can raise a request through FAM and it goes to various approval includes IT team to higher management based on the different types of assets user is requesting.
Role and Responsibilities:
✓ Responsible for closure of open defects on Dev and SIT environment.
✓ Requirement Analysis and divide development activities among FAM team.
✓ User stories wise development using Pega best practice.
✓ Handling client to understand their needs and suggest, accept whatever we can achieve in Pega.
Project 6 - Proximus -WSL
Project Description:
FAM stands for Fixed Asset Management, which is built on Pega v7. The purpose of the application to serve all Siemens employee to store all the necessary details in FAM, that who is using what and what all resources are available with them. Whenever an employee needs a resource/asset like Laptop, desktop other hardware's etc. they can raise a request through FAM and it goes to various approval includes IT team to higher management based on the different types of assets user is requesting.
Role and Responsibilities:
✓ Responsible for closure of open defects on Dev and SIT environment.
✓ Requirement Analysis and divide development activities among FAM team.
✓ User stories wise development using Pega best practice.
✓ Handling client to understand their needs and suggest, accept whatever we can achieve in Pega.
Project 6 - Proximus -WSL
Management, User stories, Asset Management, It, Developer, Hardware, Development
2018 - 2018
job
Pega Developer
Proximus.
Tool Pega 7.2
Project Description:
WSL involves integration with different downstream systems to process the order coming from licensed operators also called OLO. Application built on Pega 7.2 /7.3 for Proximus also known as belgacom network to maximize the sales and to automatic maintainability. In this application whenever customer order for some Proximus resources like internet, telephone, TV etc and this request may come from any of multiple OLOs. In which WSL check and analyze, validate and process the request for them and send the response back.
Role and Responsibilities:
✓ Responsible for open defects on entire ST environment.
✓ Requirement Analysis and development activities on Epic wise requirement.
✓ Defect Fixing on Epic wise development using Pega best practice.
Project 5: HSBC IIST
Project Description:
WSL involves integration with different downstream systems to process the order coming from licensed operators also called OLO. Application built on Pega 7.2 /7.3 for Proximus also known as belgacom network to maximize the sales and to automatic maintainability. In this application whenever customer order for some Proximus resources like internet, telephone, TV etc and this request may come from any of multiple OLOs. In which WSL check and analyze, validate and process the request for them and send the response back.
Role and Responsibilities:
✓ Responsible for open defects on entire ST environment.
✓ Requirement Analysis and development activities on Epic wise requirement.
✓ Defect Fixing on Epic wise development using Pega best practice.
Project 5: HSBC IIST
SoMe, Sales, Integration, TV, Network, Developer, Development, Internet
2017 - 2018
job
Pega Developer
HSBC.
Tool Pega 7.2
Project Description:
IIST is the project which is using Pega 7.2 (Pega Marketing and Decisioning) to support their existing application CIM, Through Pega we are doing the integration with CIM to help CIM find out the Next Best Action for its existing customer to help show interested banners on HSBC's products. With the help of REST Connector we are doing the integration and fetching customer's daily browsing histories and with help of new feature of Pega 7.2 e.g. Data Flow and Strategies we are helping CIM to show the Next Best Action which CIM Customer would love to see as banners in CIM.
Role and Responsibilities:
✓ Connecting the Pega with other application (CIM) through RESTfull Connectors.
✓ Fetching the browsing history for decisioning purpose.
✓ Defect Fixing and Change support on requirement basis.
Project 4: NGT (Next Generation Tool)
Project Description:
IIST is the project which is using Pega 7.2 (Pega Marketing and Decisioning) to support their existing application CIM, Through Pega we are doing the integration with CIM to help CIM find out the Next Best Action for its existing customer to help show interested banners on HSBC's products. With the help of REST Connector we are doing the integration and fetching customer's daily browsing histories and with help of new feature of Pega 7.2 e.g. Data Flow and Strategies we are helping CIM to show the Next Best Action which CIM Customer would love to see as banners in CIM.
Role and Responsibilities:
✓ Connecting the Pega with other application (CIM) through RESTfull Connectors.
✓ Fetching the browsing history for decisioning purpose.
✓ Defect Fixing and Change support on requirement basis.
Project 4: NGT (Next Generation Tool)
Marketing, REST, Integration, Developer, Support, Feature
2014 - 2015
job
Pega Developer
Barclays.
Tool Pega 7.16
Project Description:
CLM (Client Lifecycle Management) is an application, which is being built on Pega v7.16, In which when a customer wants to do business with this bank this application is to onboard that client and follows a complete lifecycle to get it onboard completely, saves a huge amount of time. CLM is a mainly covers three parts of the application. E.g. On-boarding, Maintenance and Off-boarding
Role and Responsibilities:
✓ Designing, building rules and Defect fixing,
✓ Involved with presentations and Operational Activities.
✓ Requirement Analysis based on different sprints.
✓ Co-ordinate with QA team for defects resolution
✓ Co-ordinate with onsite team members to get the work done.
Project 2: Customer Screening Unit
Project Description:
CLM (Client Lifecycle Management) is an application, which is being built on Pega v7.16, In which when a customer wants to do business with this bank this application is to onboard that client and follows a complete lifecycle to get it onboard completely, saves a huge amount of time. CLM is a mainly covers three parts of the application. E.g. On-boarding, Maintenance and Off-boarding
Role and Responsibilities:
✓ Designing, building rules and Defect fixing,
✓ Involved with presentations and Operational Activities.
✓ Requirement Analysis based on different sprints.
✓ Co-ordinate with QA team for defects resolution
✓ Co-ordinate with onsite team members to get the work done.
Project 2: Customer Screening Unit
Management, QA, It, Developer
2013 - 2014
job
Pega Developer
Lloyds Banking Group.
Project Description:
This Project is an upgrade Project of Lloyds Banking Group from United Kingdom. The upgrade is of the Case Management Application CSU (Customer Screening Unit) Application, which was built on Pega PRPC v5.4, which is now being upgraded to PRPC v6.2 including enhancing much new functionality.
Role and Responsibilities:
✓ Creating rules and Defect fixing
✓ Creation of Unit Test Cases and its execution
✓ Comparing all the rules and full fill the discrepancies
✓ Requirement Analysis
✓ Co-ordinate with QA team for defects resolution
✓ Participate and handles Functional testing, Defect management from the project perspective
Project 1: Enterprise Customer Management
This Project is an upgrade Project of Lloyds Banking Group from United Kingdom. The upgrade is of the Case Management Application CSU (Customer Screening Unit) Application, which was built on Pega PRPC v5.4, which is now being upgraded to PRPC v6.2 including enhancing much new functionality.
Role and Responsibilities:
✓ Creating rules and Defect fixing
✓ Creation of Unit Test Cases and its execution
✓ Comparing all the rules and full fill the discrepancies
✓ Requirement Analysis
✓ Co-ordinate with QA team for defects resolution
✓ Participate and handles Functional testing, Defect management from the project perspective
Project 1: Enterprise Customer Management
Functional testing, Management, Unit test, QA, Test, Banking, Test cases, Developer, Testing, Enterprise
2012 - 2012
job
Pega Developer
Sony Corp.
Project Description:
This project is a part of training provided by Cognizant. This project is all about making a TV repairing system for Sony. It contains a requester whose TV is to be repaired. Therefore, its request will traverse through different active participants such as Supervisor, Technician, and manager for their action over these requests. This project involves analysis, design, and document preparation, coding and testing.
Role and Responsibilities:
✓ Designing Flows, Sections and other UI modules and coding.
✓ Applying Various Decision Rules and validating data entry and output.
✓ Creation of Unit Test Cases and its execution
✓ Requirement Analysis
✓ Developing different modules.
Personal Dossier
Date of Birth: 02-Jan-1987
Visa Status: • UK Tier 2 General - Valid till April-2022 - Extendible. • France - Van Der Elst (Europe) - valid till 2022 - Extendible
This project is a part of training provided by Cognizant. This project is all about making a TV repairing system for Sony. It contains a requester whose TV is to be repaired. Therefore, its request will traverse through different active participants such as Supervisor, Technician, and manager for their action over these requests. This project involves analysis, design, and document preparation, coding and testing.
Role and Responsibilities:
✓ Designing Flows, Sections and other UI modules and coding.
✓ Applying Various Decision Rules and validating data entry and output.
✓ Creation of Unit Test Cases and its execution
✓ Requirement Analysis
✓ Developing different modules.
Personal Dossier
Date of Birth: 02-Jan-1987
Visa Status: • UK Tier 2 General - Valid till April-2022 - Extendible. • France - Van Der Elst (Europe) - valid till 2022 - Extendible
Design, Training, UI, Unit test, Test, TV, It, Test cases, Developer, Testing, Manager
My education
?
-
2011
Staffordshire University
Bachelors, Information Technology
Bachelors, Information Technology
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