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jobs
Operations, Account and Marketing Manager
Alisha Harrison
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced Account Manager with a demonstrated history of working in the leisure and travel & tourism industry. Strong sales professional skilled in Microsoft Word and Google equivalents, Management, Business Development, Social Media, and Fashion Styling. Additional freelance experience in Marketing for independent festivals and projects.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
freelance
Head of Marketing
First Light Events Ltd.
- Taking ownership over the marketing direction of the festival through Event Marketing Timelines and calendars via GSuite.
- Working creatively to develop the marketing strategy from scratch, ensuring our 1500+ newsletter subscribers & Instagram followers are receiving relevant information regarding tickets & the festival’s ethos to ensure maximum engagement across all our platforms. I oversee the preparation of digital campaigns, mainly across Instagram and Mailchimp.
- Direct management of the 4 strong Event Marketing team. My duties include liaising with our developers, designers, copywriters & photographers ahead of the festival. I report directly to the Operations Manager, Art Director and Festival Curators for feedback & eventual sign-off on projects & digital campaigns.
- Acting as a main point of contact for all customer enquiries via Instagram and email to help maintain an informed connection to the community & consistent tone of voice - this includes during the festival live times.
- Press outreach to (maga)zines and electronic music platforms to ensure exposure to the correct audiences. So far, we have been featured in Crack Magazine, Resident Advisor, Fact Mag, DJ Mag & other prominent underground music publications.
- Working creatively to develop the marketing strategy from scratch, ensuring our 1500+ newsletter subscribers & Instagram followers are receiving relevant information regarding tickets & the festival’s ethos to ensure maximum engagement across all our platforms. I oversee the preparation of digital campaigns, mainly across Instagram and Mailchimp.
- Direct management of the 4 strong Event Marketing team. My duties include liaising with our developers, designers, copywriters & photographers ahead of the festival. I report directly to the Operations Manager, Art Director and Festival Curators for feedback & eventual sign-off on projects & digital campaigns.
- Acting as a main point of contact for all customer enquiries via Instagram and email to help maintain an informed connection to the community & consistent tone of voice - this includes during the festival live times.
- Press outreach to (maga)zines and electronic music platforms to ensure exposure to the correct audiences. So far, we have been featured in Crack Magazine, Resident Advisor, Fact Mag, DJ Mag & other prominent underground music publications.
Digital Marketing, Content marketing, Social Media Marketing, Social media copywriting, Schedules, Project Management, Digital communication, Copywriting, Proofreading
2014 - ?
freelance
Wardrobe Stylist
n/a.
- Personal stylist for DJ duo Sicaria Sound & freelance styling of other DJs, producers and creatives for promotional material and press shots (portfolio available upon request).
- Freelance costume design for short films, namely “I’m From A Place” which won Best Drama at London Rocks Film Festival and received nominations from various independent film awards bodies.
- Freelance styling on set for music publications such as Resident Advisor, The Move Mag & Radar Radio.
- On set assistance for professional stylists, working with companies such as Doc Martens and JD Sport.
- Freelance costume design for short films, namely “I’m From A Place” which won Best Drama at London Rocks Film Festival and received nominations from various independent film awards bodies.
- Freelance styling on set for music publications such as Resident Advisor, The Move Mag & Radar Radio.
- On set assistance for professional stylists, working with companies such as Doc Martens and JD Sport.
Styling, Wardrobe styling, Costume design, Creative direction
2019 - 2020
job
Account Manager
Snaptrip.
- Account management of all owners across 5 different websites. Duties include dealing with incoming business enquiries, and converting these to sales, as well as actively and consistently seeking out new business opportunities.
- Populating and sending out invoices - via Zero & Kashflow - to owners to ensure we are hitting monthly targets to exceed our forecasted profit for the quarter. I was in charge of chasing overdues where necessary.
- Loading, formatting & administrating adverts for owners whilst collaborating with developers to resolve tech issues.
- Daily use of GSuite & MS equivalents as well as social media activity and posts to increase brand awareness and engagement.
- Populating and sending out invoices - via Zero & Kashflow - to owners to ensure we are hitting monthly targets to exceed our forecasted profit for the quarter. I was in charge of chasing overdues where necessary.
- Loading, formatting & administrating adverts for owners whilst collaborating with developers to resolve tech issues.
- Daily use of GSuite & MS equivalents as well as social media activity and posts to increase brand awareness and engagement.
Account management, Project Management, Consulting
2018 - 2019
job
Operations Manager
Snaptrip.
- Sole management of a team of 7 Operations Executives as well as daily interaction with customers both via phone, and email.
- Continually striving to achieve 5 star reviews for our customer service on our review platform TrustPilot via Freshdesk & Livechat.
- Recruitment, training & introduction of all new operation executives as well as assembly of the team rota via Rotacloud, coordination of holidays, and ensuring allotted hours of overtime were included in monthly payroll for permanent and freelance operatives.
- Purchasing and replenishing all office goods whilst liaising with ‘Workspace’ office management to present security measures internally to team.
- Continually striving to achieve 5 star reviews for our customer service on our review platform TrustPilot via Freshdesk & Livechat.
- Recruitment, training & introduction of all new operation executives as well as assembly of the team rota via Rotacloud, coordination of holidays, and ensuring allotted hours of overtime were included in monthly payroll for permanent and freelance operatives.
- Purchasing and replenishing all office goods whilst liaising with ‘Workspace’ office management to present security measures internally to team.
Operations manager, People management, People skills, Interviewing candidates, Project Management, Communication, Business development
My education
2012
-
2015
University of the West of England
2:1 BA (Hons), Business & Management
2:1 BA (Hons), Business & Management
My other modules in my final year included: Virtual Business, Organisational Leadership, Events and Festival Management, Accounting Information for Business, Managing Organisational and Individual Change and Strategic Management.
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