Data Management, Event Management Delivery, Operational Processes, Customer Service
Chatham, United Kingdom
With a solid understanding of business development supporting activities, places a high importance on quality customer service. Relishes opportunities for swift decision-making, coordination and synthesising data. Confident in meeting all relevant statutory and mandatory requirements associated with operations and working within the framework of company values. Is a loyal and thoughtful member of a team who will always seek to add value.
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Ongoing relation / part-time
Full time contractor
Provider of Career Development Training Courses; both public & in-house with a global client base
Head of Customer Services & Operations IFF, IFE & IIR MD 2013 - 2021
* Negotiating contracts, ensuring that they balance value and risk.
* Establish and implement departmental policies, goals, objectives, and procedures.
* Creating, managing and analysing performance data and other information.
* Encouraging, identifying and developing best practice strategy.
* Attending regular progress meetings with Senior Managers and Directors.
* Creating a positive culture where the work can get done.
* Identifying and managing risks, issues and dependencies.
* Managing operations, customer services and credit control team
* Ensuring the operations are running smoothly
* Monitor costs and make cost savings where possible
* Managing all aspects of student data with MDX university
* Managing all aspects of MDX university reporting - annual monitoring reports, invoicing, examination boards
* Maintaining existing accounts
* Managing Health & Safety procedures
Bachelors, Business Management
ESOL, English Course
Secondary, History & Latvian language and Literature (Minor in Russian)
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