Profile Picture
1 jobs

Data Management, Event Management Delivery, Operational Processes, Customer Service

Maria Osborne , Chatham, United Kingdom


10 - 14 years

Other titles

Head of Customer Services & Operations IFF IFE & IIR MD Head Customer Services Manager IFF Restaurant Manager Subject & Class Teacher


Forecasting Operations Contracts Career development Payroll + 9 more

I'm offering

A seasoned Operations professional with a track record of consistency and attention to detail. Conversely, is comfortable in considering the bigger picture and actively developing innovative processes for better performance of the business. An experienced people manager who is happy taking initiative and flexing to the appropriate leadership style where required, is a big team player who will always volunteer for extra challenges.
With a solid understanding of business development supporting activities, places a high importance on quality customer service. Relishes opportunities for swift decision-making, coordination and synthesising data. Confident in meeting all relevant statutory and mandatory requirements associated with operations and working within the framework of company values. Is a loyal and thoughtful member of a team who will always seek to add value.


United Kingdom

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Finance & economy



Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time
  Full time contractor


Typically available three months ahead

My experience

2013 - 2021   job
Head of Customer Services & Operations IFF, IFE & IIR MD Informa PLC.
Provider of Career Development Training Courses; both public & in-house with a global client base

Head of Customer Services & Operations IFF, IFE & IIR MD 2013 - 2021
Operations, Training, Development

2011 - 2013   job
Head Customer Services Manager IFF IFE & IIR MD.
* Overall responsibility for short/medium term planning and organisation of all resources for approx. 300 public training courses a year
* Negotiating contracts, ensuring that they balance value and risk.
* Establish and implement departmental policies, goals, objectives, and procedures.
* Creating, managing and analysing performance data and other information.
* Encouraging, identifying and developing best practice strategy.
* Attending regular progress meetings with Senior Managers and Directors.
* Creating a positive culture where the work can get done.
* Identifying and managing risks, issues and dependencies.
* Managing operations, customer services and credit control team
* Ensuring the operations are running smoothly
* Monitor costs and make cost savings where possible
* Managing all aspects of student data with MDX university
* Managing all aspects of MDX university reporting - annual monitoring reports, invoicing, examination boards
* Maintaining existing accounts
* Managing Health & Safety procedures
Operations, Contracts, Training, Safety, Monitoring, Health, Organization, MDX, Contracts, Manager

2002 - 2005   job
Restaurant Manager Latvia (SIA Lage).

My education

2010 - 2013
The University of Greenwich 2
Bachelors, Business Management

2006 - 2008
Mens College
ESOL, English Course

1991 - 1996
Bauskas 1st High school in Latvia
Secondary, History & Latvian language and Literature (Minor in Russian)

My resume

  Download resume

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