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Operations is boring, so let me do it! :) Project Management, Optimisation & Organisation are my strengths
David Langley
,
Northampton, United Kingdom
Experience
Other titles
Skills
I'm offering
Having always been interested in and working with disruptive technologies throughout my career, I have been able to think intuitively and work in an agile manner throughout. This has made me into a very competent problem solver and IT project and delivery manager for both internal projects such as companywide process changes to managing a programme of over 30 external projects with multiple stakeholders, ensuring they deliver in conjunction with us to complete the project. I also believe I approach any challenge with a great deal of alacrity and positivity, having the suitable knowledge set to undertake any challenge given and the endeavour to find missing knowledge if needed, then communicate that to clients most efficiently as possible. I am fully fluent in Spanish, an asset I believe enables me to think on my feet with ease and be confident with points I put across. I am well-travelled and have a broad outlook on the world, and believe I get on well with people because of this and have experience with getting on with people of all walks of life outside of my own peer group.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Spanish
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2020 - ?
job
Implementation Manager
Abacus Solutions Ltd.
Responsibilities: During the first 6 months of being at Abacus, I changed how the business operates in many areas, from adopting project management software for implementation, using online wiki databases for a knowledge base, moving to a single solution for productivity and communication, saving the company thousands of pounds per month in the process. Throughout this process, I also managed a programme of international projects with multiple stakeholders from multiple different companies and global brands,
June 2020 - Present
June 2020 - Present
Project Management, Management, Implementation, International, Software, Online, Manager
2019 - 2020
job
Operations Manager EMEA
WeVenture.
Responsibilities: Having been promoted from a Product Owner, I was given the task to ensure our operations business wide are scalable and efficient, to ensure continued growth in all markets through mobile billing. My role and KPIs focus mainly on the EMEA region, however stretch across Asia also, continuing to work with large brands to give them an alternative billing platform across the world in emerging and existing markets. Ensuring all revenue is accounted for thereafter, including helping manage spend in all facets of the business. This is alongside managing a project programme to launch new markets, working closely with the tech team, promoting prioritisation and agile working, information gathering from worldwide carriers, daily stand ups, sprint planning and reviews on a regular basis, whilst understanding risks and communicating every step of the project to the client. I often tend to act as a liaison between departments in order to get products and projects running.
Jan 2019 - June 2020
Jan 2019 - June 2020
Operations, Agile, Product owner, Operations manager, Growth, Asia, Manager
2017 - 2017
job
Account Manager
Local Authority.
Position Held: Account Manager
Responsibilities: Managing relationships between the business and Local Authorities around the country working with a commissioning system in sectors varying from Care, Transport, Education and Housing. Ensuring the client is using the system to generate savings when commissioning, increasing efficiency and process. Strategically planning how to improve in the future and picking up on further opportunities throughout the Local Authority.
July 2017 - Nov 2017
INFOMEDIA Services
Responsibilities: Managing relationships between the business and Local Authorities around the country working with a commissioning system in sectors varying from Care, Transport, Education and Housing. Ensuring the client is using the system to generate savings when commissioning, increasing efficiency and process. Strategically planning how to improve in the future and picking up on further opportunities throughout the Local Authority.
July 2017 - Nov 2017
INFOMEDIA Services
Account Manager, UP, Manager
2017 - 2017
job
Project Manager
Premier Court, Moulton Park.
Responsibilities: Managing through a programme of partner integrations around the world, managing through every aspect of the integration. Using MS Project to plan an integration, and pushing for continuous improvement within the business to improve integration times. Project managing other key projects around the business to work towards the business' strategic vision. Managing operational account management tasks through to resolution with all areas of the business.
January 2017 to June 2017
January 2017 to June 2017
Project Manager, Account management, Continuous improvement, Management, Integration, Manager
2015 - 2017
job
Account Manager
unknown.
Responsibilities: To ensure our partners grow and expand their revenues through mobile monetisation around the world, whilst working to on-board new partners, dealing with all sectors of business from financial, technical, operational and marketing. Holding and running meetings and conference calls to ensure the partners' best interests are met, and building good rapport to gain respect and trust to push forward important business decisions. Communicating with multi-national carriers and aggregators from around the world to on revenue generation, compliance and customer support. Generating and presenting statistics and reports to assist partners in business analysis and keeping track of KPI's to ensure all services are optimised.
March 2015 to January 2017
March 2015 to January 2017
Marketing, Business Analysis, Account Manager, Compliance, Statistics, Presenting, Support, KPI, Manager
2014 - 2015
job
Inside Account Manager
SHI International Corp.
Responsibilities: Delivering world class customer service to some of the world's biggest companies, liasing with IT professionals in those companies to offer support and solutions with IT problems, processing quotations and orders for customers, whilst contacting vendors for pricing and solution assistance. One main responsibility I also had in this role was to speak with Spanish customers if any issues arose, and got involved with problems with deliveries in Spain with my local knowledge.
October 2014 to January 2015
Collett's Mountain Holidays
October 2014 to January 2015
Collett's Mountain Holidays
Account Manager, SoMe, Customer service, Service, It, Support, Processing, Manager
2014 - 2014
job
Linguist/Walk Organiser
Market Hill.
Responsibilities: Relocation to Tama, Northern Spain to assist customers from Collett's Mountain Holidays who were holidaying in the Picos de Europa National Park with guidance on walks and local knowledge. As the linguist, the main responsibilities involved communicating with Spanish staff in the hotels and self catering apartments to maintain good relations and also help with any guest needs. As a walk organiser the main responsibilities involved walking with guests, conversing with them on walks and at dinner, being a source of local and national knowledge, assisting with any problems that may occur on their holiday.
May 2014 - October 2014
May 2014 - October 2014
2009 - 2010
job
Customer Services Co-ordinator
Phoenix IT Services ltd.
Responsibilities: Use computer systems and telephone to log calls for customers RE faulty IT equipment. To ensure that the customer gets the best service possible with an engineer fixing the fault within a service level agreement, to manage accounts by answering customer queries by telephone and e-mail, to work alongside the team to deliver quality service and support to customers and fellow members of staff, to train new members of staff on the computer systems and procedures. My duties also include stepping in as manager on occasion when the situation arises, managing a small team of people and processing statistics in terms of KPI's and calls outstanding, using these to set targets for myself and the team to aim for.
November 2009 - August 2010 (Full Time), May 2012 - January 2014 (Part Time)
November 2009 - August 2010 (Full Time), May 2012 - January 2014 (Part Time)
Service, Statistics, It, Support, KPI, Processing, Manager
My education
University of Derby
Secondary, Maths, English
Secondary, Maths, English
Northampton School For Boys
Secondary, Geography
Secondary, Geography
n/a
BSc, Geography
BSc, Geography
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