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Senior
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0
jobs
King D
,
, United States
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2014 - ?
job
Financial Transaction Officer
First Bank Nigeria Limited, Bonny Island, Rivers State.
• Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
• Ensured compliance with policies and quality standards to maintain consistency in quality of services
• Initiation of inward / outward clearing; FBN / other banks' returned cheques, clearing (to / from CBN)
• Responsible for initiating clearing activities, ensuring efficient and prompt execution with a positive impact on customer delight
Responsible for initiating Local Funds Transfer Operations
Process payment and collections/remittances
Customer Relationship Management
• Ensured compliance with policies and quality standards to maintain consistency in quality of services
• Initiation of inward / outward clearing; FBN / other banks' returned cheques, clearing (to / from CBN)
• Responsible for initiating clearing activities, ensuring efficient and prompt execution with a positive impact on customer delight
Responsible for initiating Local Funds Transfer Operations
Process payment and collections/remittances
Customer Relationship Management
Operations, Management, Compliance
2013 - 2014
job
Marketing Associate
Heritage Bank, Port Harcourt, Rivers State.
• Manage account portfolios of new and existing key customers
• Source for and manage excellent customer relationship with customers
• Follow-up and Reactivate dormant accounts
• Create awareness about the bank, products and services
• Receive customers complaints, resolve them or channel them to appropriate quarter
• Assist customer for loan application process
• Increase the bank deposit base by sourcing new deposit
• Source for and manage excellent customer relationship with customers
• Follow-up and Reactivate dormant accounts
• Create awareness about the bank, products and services
• Receive customers complaints, resolve them or channel them to appropriate quarter
• Assist customer for loan application process
• Increase the bank deposit base by sourcing new deposit
Marketing, Sourcing, UP
2011 - 2014
job
Team Lead
GENESIS DELUXE CINEMA.
• Manage a team of 22 people and running a cinema and games arcade
• Help to increase Cinema attendance by 85% within a year
• Market products, plan and implement promotional events to boost revenue
• Push for group booking and increase movie admission attendance
• Review mystery shopper report and communicate success, issues and resolve all guest service issues
• Participate in management meetings, corporate budget process
• Ensure policies are implemented and complied with
• Conduct training for team and ensure company policies are adhere to
• Assigned daily employee tasks and monitored activity and completion
• Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
• Help to increase Cinema attendance by 85% within a year
• Market products, plan and implement promotional events to boost revenue
• Push for group booking and increase movie admission attendance
• Review mystery shopper report and communicate success, issues and resolve all guest service issues
• Participate in management meetings, corporate budget process
• Ensure policies are implemented and complied with
• Conduct training for team and ensure company policies are adhere to
• Assigned daily employee tasks and monitored activity and completion
• Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
Budget, Training, Management, Service, Retention, Booking
My education
University of Port Harcourt
BSc, Finance And Banking
BSc, Finance And Banking
Ken Saro Wiwa Polytechnic
Hndhncorequivalent, Business Administration and Management
Hndhncorequivalent, Business Administration and Management
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