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Innovative, creative, and technical, specialising in operational design and transformation.
Sonya Kimpton de Ville
,
Ashford, United Kingdom
Experience
Other titles
Skills
I'm offering
An experienced professional with a track record of business design, scaling and transformation from start-up through to a global organisation. Combining innovation, structure, and technical expertise to create and deliver problem solving solutions that deliver quantifiable transformation. Specialising in operational excellence, change management and leadership.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2016 - 2018
job
Director, Transformation and Change, Europe
Verifone.
Reporting to the European President and CAO/Head of Change as a member of the Europe Senior Leadership Team,
I was identifying and building programmes of business improvement initiatives across European organisation.
Combining McKinsey 5 lens model, Lean Six Sigma, and Agile methodologies to deliver significant bottom line
financial improvements through optimisation and efficiencies, capacity release, increased productivity, best practice, and waste reduction. Overseeing governance and reporting into the European President, CFO, and key stakeholders.
Acting European Head of Change for 7-month period due to injury and absence from the business of the Head of
Change. Leading a team of 5 transformation agents, identifying priorities of focus, assigning workloads, defining 6-
month work schedule, coaching and providing guidance, and covering admin duties, e.g. holiday approvals, travel
approvals, 1-1's, and team meetings.
Managing the collation and creation of a comprehensive European business overview reporting for M&A. Curating,
sanitising, and synthesising full business insight across all functions, creating presentations and supporting detail for
delivery to the C-level and external VC teams.
Successfully leading RFP bid responses for Tier 1 pan-Europe retailers for payment solutions services to cover
Europe territory. Setting delivery content matrix and deadlines, collation, validation, consolidation and standardisation of information from pan-European and North America teams, and liaising with prospective client throughout RFP
process.
Europe leader and member of Global Steering Committee for implementation of Saleforce.com across 120 countries,
+1000 seat implementation. Including stakeholder management (C-suite to salesperson), providing guidance on
process design, communication strategy and content, training and deployment planning and execution, and overseeing of implementation and adoption.
Developing and facilitating a European Solution Central programme to drive sales curate sales best practice from
across Europe, codify the method and share, educate and enable the same practice across other entities and countries across the region. Manifesting itself as webinars, materials, templates, delivered by salespeople, product
managers, and functional leaders
Founding member and executive leader of an internal European women's network, coaching, mentoring, hosting and speaking at events, promoting diversity and inclusion in the workplace.
Nearer the end of my tenure I also started to focus more on business development, building relationships with external significant third parties to drive collaboration and opportunities. This included internally reviewing partner
opportunities, identifying scale/size of opportunity alongside probability of opportunity in order to ensure focus and effort was being applied effectively.
I was identifying and building programmes of business improvement initiatives across European organisation.
Combining McKinsey 5 lens model, Lean Six Sigma, and Agile methodologies to deliver significant bottom line
financial improvements through optimisation and efficiencies, capacity release, increased productivity, best practice, and waste reduction. Overseeing governance and reporting into the European President, CFO, and key stakeholders.
Acting European Head of Change for 7-month period due to injury and absence from the business of the Head of
Change. Leading a team of 5 transformation agents, identifying priorities of focus, assigning workloads, defining 6-
month work schedule, coaching and providing guidance, and covering admin duties, e.g. holiday approvals, travel
approvals, 1-1's, and team meetings.
Managing the collation and creation of a comprehensive European business overview reporting for M&A. Curating,
sanitising, and synthesising full business insight across all functions, creating presentations and supporting detail for
delivery to the C-level and external VC teams.
Successfully leading RFP bid responses for Tier 1 pan-Europe retailers for payment solutions services to cover
Europe territory. Setting delivery content matrix and deadlines, collation, validation, consolidation and standardisation of information from pan-European and North America teams, and liaising with prospective client throughout RFP
process.
Europe leader and member of Global Steering Committee for implementation of Saleforce.com across 120 countries,
+1000 seat implementation. Including stakeholder management (C-suite to salesperson), providing guidance on
process design, communication strategy and content, training and deployment planning and execution, and overseeing of implementation and adoption.
Developing and facilitating a European Solution Central programme to drive sales curate sales best practice from
across Europe, codify the method and share, educate and enable the same practice across other entities and countries across the region. Manifesting itself as webinars, materials, templates, delivered by salespeople, product
managers, and functional leaders
Founding member and executive leader of an internal European women's network, coaching, mentoring, hosting and speaking at events, promoting diversity and inclusion in the workplace.
Nearer the end of my tenure I also started to focus more on business development, building relationships with external significant third parties to drive collaboration and opportunities. This included internally reviewing partner
opportunities, identifying scale/size of opportunity alongside probability of opportunity in order to ensure focus and effort was being applied effectively.
Sales, President, Sigma, Organization, Detail, Development, Process design, CFO, Hosting, Transformation, Implementation, Network, Six Sigma, Content, RFP, Design, Management, M&A, Agile methodologies, Lean, Optimization, Leadership, C, Stakeholder Management, Mentoring, Agile, Training, Deployment, Coaching, Business development
2006 - 2012
job
Head of Operations
Commidea Ltd.
Management and accountable for business operations including client boarding, merchant support, supply chain and logistics, customer services, professional services, and business excellence.
Building, and scaling a start-up business operation to support tier 2 retail customers through the customer lifecycle, from pre-sales consultancy through order processing, fulfilment and logistics, project delivery, and customer
service/support.
Designing and automation of business automation processes, including customer boarding, contract management and pricing approvals, stock management and fulfilment.
Designed and launched a suite of customer support services for device in-field-failure, including contracts, tolerances,
cost mitigation, and SLA delivery and management.
Development and management of a robust business continuity plan, including testing, reporting, and live events.
Championing and driving business wide staff development initiatives, e.g. NVQ qualifications.
Building, and scaling a start-up business operation to support tier 2 retail customers through the customer lifecycle, from pre-sales consultancy through order processing, fulfilment and logistics, project delivery, and customer
service/support.
Designing and automation of business automation processes, including customer boarding, contract management and pricing approvals, stock management and fulfilment.
Designed and launched a suite of customer support services for device in-field-failure, including contracts, tolerances,
cost mitigation, and SLA delivery and management.
Development and management of a robust business continuity plan, including testing, reporting, and live events.
Championing and driving business wide staff development initiatives, e.g. NVQ qualifications.
Service, UP, Contracts, Processes, Processing, Business excellence, Development, Testing, Support, Operations, Sales, Contract management, Management, Automation, Operations Management, Contracts, Retail
My education
1987
-
1990
Highworth Grammar School for Girls
Secondary, N/a
Secondary, N/a
University of Arts
N/a, N/a
N/a, N/a
?
-
2006
n/a
Unspecified, Level 7 / MA
Unspecified, Level 7 / MA
?
-
1999
n/a
Hndhncorequivalent, Computing and Management Science
Hndhncorequivalent, Computing and Management Science
?
-
1997
n/a
Secondary, Computing
Secondary, Computing
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