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jobs
Strong Reporting and Analytics for any size business
Ricardo Mendoza
,
San Fernando, Trinidad & Tobago
Experience
Other titles
Skills
I'm offering
Reliable, energetic and resourceful IT professional with over 5 years' experience. Proven track record of implementing Cloud and Business Intelligence solutions with a wealth of experience in customer service and ICT Systems Administration. Ability to motivate and maintain comradery in the busy service industry environment. Business Intelligences Artificial Intelligences Data Reporting SharePoint Administration Power BI Reporting Database Administration Office 365 and Azure Administration Systems Administration
Markets
United Kingdom
Industries
Language
English
Fluently
Spanish
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - ?
job
IT Technician
Urban Development Corporation of Trinidad and Tobago Limited.
✓ Designed and implemented a full stack custom document routing solutions which decreased paper-based cost considerably since its implementation.
✓ Designed interactive dashboards that significantly reduced the time needed to generate various departmental reports.
✓ Provide technical end-user support while managing user tickets via a Help Desk System.
✓ Provided guidance with regards to adoption of technologies like SharePoint, Power BI, and other Office 365 Products to meet the organisation's approved Strategic Plan.
✓ Designed interactive dashboards that significantly reduced the time needed to generate various departmental reports.
✓ Provide technical end-user support while managing user tickets via a Help Desk System.
✓ Provided guidance with regards to adoption of technologies like SharePoint, Power BI, and other Office 365 Products to meet the organisation's approved Strategic Plan.
Office 365, Power BI, SharePoint, It, Implementation, Support, Office, Organization, Power, BEE
2015 - 2017
job
Cloud Solution Specialist
Caribbean Tech Trendz Limited.
✓ Deploy and design business solutions for SMB clients, increasing organisation revenue gathered from the Small/Medium Business market sector while maintaining project scope and timelines.
✓ Provided Business Intelligence and business automation support and improved Business Processes for large local clients.
✓ Deploy and maintain Microsoft Cloud Solutions (Office 365 & Azure).
✓ Provide technical support and Server infrastructure management for multiple client companies. (Help/Service desk).
✓ Research and test new upcoming technologies and make appropriate recommendations to clients based on their current environment and business needs.
✓ Provided Business Intelligence and business automation support and improved Business Processes for large local clients.
✓ Deploy and maintain Microsoft Cloud Solutions (Office 365 & Azure).
✓ Provide technical support and Server infrastructure management for multiple client companies. (Help/Service desk).
✓ Research and test new upcoming technologies and make appropriate recommendations to clients based on their current environment and business needs.
Service, Processes, Smb, Server, Organization, Office, Infrastructure, Support, Test, Design, Management, Cloud, Automation, Azure, Research, Office 365, Business Intelligence
2014 - 2015
job
IT Assistant
Sacha Cosmetics Limited.
✓ Provided end-user support for Sacha's HQ and Store Branches with regards to various IT networking and software systems.
✓ Provided direct assistance to the IT Manager, assisted in the acquisition of quotes, purchase orders and general management of the procurement.
✓ Monitored and managed and assisted in the implementation of a new Point of Sale and Inventory Systems improving the organisations revenue management efficiency by over 40 %.
✓ Provided direct assistance to the IT Manager, assisted in the acquisition of quotes, purchase orders and general management of the procurement.
✓ Monitored and managed and assisted in the implementation of a new Point of Sale and Inventory Systems improving the organisations revenue management efficiency by over 40 %.
Networking, Procurement, Management, It, Implementation, Support, Software, Manager
2008 - 2012
job
test and supervise lab environments for official
Cisco.
✓ Prepare, test and supervise lab environments for official Microsoft courses as well as other Vendors thus ensuring that students get technical support when the encounter issues Microsoft Windows Sever (2008 - 2012 R2), Microsoft Exchange (2007 - 2016), SQL Server (2008 - 2012), SharePoint Administration, Cisco CCNA and Linux+
✓ Conduct Demo/Pilots and preparing supporting documents for Microsoft collaboration and Business intelligence solutions, Office 365 solutions, Veeam Backup and Recovery solutions, Fortinet Firewall Solution and ESET Security and Encryption Solutions.
✓ Conduct product Training of Office 365.
✓ Conduct Demo/Pilots and preparing supporting documents for Microsoft collaboration and Business intelligence solutions, Office 365 solutions, Veeam Backup and Recovery solutions, Fortinet Firewall Solution and ESET Security and Encryption Solutions.
✓ Conduct product Training of Office 365.
Firewall, Demo, Fortinet, Veeam, Server, Cisco ccna, Office, Backup, Support, Security, Test, Windows, Sql, CCNA, Training, Cisco, SharePoint, Exchange, Office 365, SQL Server, Business Intelligence, Linux, Administration
My education
University of London
BSc, Computing and Information System
BSc, Computing and Information System
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