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Business Change & Move Management Expert, Non Exec
Sarah Higginbotham
,
Buntingford, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a proactive and highly dedicated programme manager and change expert with vast experience in largescale business change, transformation and move management. The combination of my passion for people, my focus on the user experience and attention to detail ensure success in every project I undertake. I am fully committed to achieving the highest standards of operational and service excellence as well as delivering clear and concise communication to all levels of the organisation. Through questioning and providing constructive feedback, I am unable to remove ambiguity, hold people accountable and build sustainable relationships, which are all key to successful programme management.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2014 - ?
job
Founder
Curious Giraffes.
Servicing a variety of global clients through bespoke move and change management programmes;
• Designing & delivering bespoke end to end office move management programmes to clients across the UK & Europe, both
directly and through strategic partners (e.g. real estate, architects etc.).
• Providing change management direction and support to clients undertaking business transformation, for example:
o Developing assessment criteria to effectively review operational practices
o Conducting infrastructure assessments and issuing recommendations for operational efficiency or customer
experience optimisation.
o Programme managing the implementation of key improvements, processes and policies.
o Developing detailed project plans to manage complex deployments including IT Systems
o Developing and implementing continuous improvement initiatives.
• Designing & delivering bespoke end to end office move management programmes to clients across the UK & Europe, both
directly and through strategic partners (e.g. real estate, architects etc.).
• Providing change management direction and support to clients undertaking business transformation, for example:
o Developing assessment criteria to effectively review operational practices
o Conducting infrastructure assessments and issuing recommendations for operational efficiency or customer
experience optimisation.
o Programme managing the implementation of key improvements, processes and policies.
o Developing detailed project plans to manage complex deployments including IT Systems
o Developing and implementing continuous improvement initiatives.
Change management, Continuous improvement, Business transformation, Optimization, Management, It, Implementation, Transformation, Support, Infrastructure, Assessment, Office, Direction, Processes, Founder
2019 - 2020
job
Trustee
Start Royston.
Contributed to the success of several high-profile projects in my role as a non-executive director, including the recruitment of high calibre candidates into key roles to ensure continued growth and success of this important charity
Recruitment, Growth
2013 - 2014
job
General Manager
TabSys Ltd.
Responsible for managing day to day core business tasks of a start-up business across sales & marketing, recruitment and project management capacities
• Responsible for staff performance and development, conducting annual appraisals and team reviews to identify any areas of improvement where additional training may be required to optimise performance.
• Reporting to senior stakeholders to review progress and resolve issues, leading project teams, developing methodologies
and strategies to consistently meet deadlines and budgets.
• Constructing ongoing product development techniques in conjunction with customers and technical developers.
• Working closely with the Directors to drive company strategy development and market growth of business.
• Sole point of contact for account interface and management of company's core revenue customers.
• Reporting issues and queries; maintaining issue logs
• Appropriately applying feedback to relevant work streams and updating project milestones on roadmaps.
• Responsible for staff performance and development, conducting annual appraisals and team reviews to identify any areas of improvement where additional training may be required to optimise performance.
• Reporting to senior stakeholders to review progress and resolve issues, leading project teams, developing methodologies
and strategies to consistently meet deadlines and budgets.
• Constructing ongoing product development techniques in conjunction with customers and technical developers.
• Working closely with the Directors to drive company strategy development and market growth of business.
• Sole point of contact for account interface and management of company's core revenue customers.
• Reporting issues and queries; maintaining issue logs
• Appropriately applying feedback to relevant work streams and updating project milestones on roadmaps.
Marketing, Project Management, Product development, Training, Management, Sales, Recruitment, Growth, Strategy development, Development, Manager, UP
2009 - 2012
job
Sales Operations Manager
BT Engage IT.
Supplying high quality support and surveillance information across the sales management team to maximise performances and drive revenue targets
• Deputising for both the Managing Director and Sales Director as required, effectively overseeing a national team comprising
of 10 personnel across bid management, sales operations and CRM training.
• Providing accurate forecasting and pipeline information to effectively deliver sales input and leadership strategies across
systems development.
• Preparing presentations for the Sales Director to deliver across key customer/BT meetings, providing profiles and data to demonstrate core competencies and expertise offered by the organisation.
• Directing the successful implementation of CRM system with continual review and development monitoring to ensure
seamless operational delivery.
• Forecasting timely programme management of sales capability assessments and performances.
• Implementing and developing accreditation through bespoke sales training; supporting sales teams/regions in the promotion and proposition of Transact, an ecommerce portal. Providing live demonstrations, presentations and conferences
as required.
• Training and extending product awareness and best practices across the team, liaising with developers to seek solutions and apply key processes improvers.
• Deputising for both the Managing Director and Sales Director as required, effectively overseeing a national team comprising
of 10 personnel across bid management, sales operations and CRM training.
• Providing accurate forecasting and pipeline information to effectively deliver sales input and leadership strategies across
systems development.
• Preparing presentations for the Sales Director to deliver across key customer/BT meetings, providing profiles and data to demonstrate core competencies and expertise offered by the organisation.
• Directing the successful implementation of CRM system with continual review and development monitoring to ensure
seamless operational delivery.
• Forecasting timely programme management of sales capability assessments and performances.
• Implementing and developing accreditation through bespoke sales training; supporting sales teams/regions in the promotion and proposition of Transact, an ecommerce portal. Providing live demonstrations, presentations and conferences
as required.
• Training and extending product awareness and best practices across the team, liaising with developers to seek solutions and apply key processes improvers.
Bid management, Manager, Portal, Processes, Organization, Development, Monitoring, Sales Director, Support, Implementation, Ecommerce, Sales, Management, Leadership, Operations manager, Sales management, Training, Forecasting, Operations, CRM
1995 - 2009
job
Sales/Customer Services/Quality Management
Basilica.
Sales Support Management
• Co-ordinating a team of 30 Sales Administrators across UK; responsible for the smooth and efficient day-to-day running of the Sales Administration Department to deliver excellent customer service.
• Responsible for all aspects of operational sales management including the recruitment and retention of a productive and efficient team ensuring all customer deadlines are delivered.
Customer Services Management
• Managing a team of five, responsible for the scheduling of service engineers whilst ensuring continual improvement through
quality and ISO9001 factors.
Quality Management
• Personally selected by the MD to manage the acquisition of the ISO9001 accreditation for the organisation, identified as a
key requirement in business expansion objectives and plans.
Executive Support to MD & Basilica Board
• Collaborating closely with the MD to effectively manage complex diary requirements, schedule meetings and conferences
whilst assisting with ad hoc projects as required. One of the more complex projects assigned involved coordinating an MBO.
• Co-ordinating a team of 30 Sales Administrators across UK; responsible for the smooth and efficient day-to-day running of the Sales Administration Department to deliver excellent customer service.
• Responsible for all aspects of operational sales management including the recruitment and retention of a productive and efficient team ensuring all customer deadlines are delivered.
Customer Services Management
• Managing a team of five, responsible for the scheduling of service engineers whilst ensuring continual improvement through
quality and ISO9001 factors.
Quality Management
• Personally selected by the MD to manage the acquisition of the ISO9001 accreditation for the organisation, identified as a
key requirement in business expansion objectives and plans.
Executive Support to MD & Basilica Board
• Collaborating closely with the MD to effectively manage complex diary requirements, schedule meetings and conferences
whilst assisting with ad hoc projects as required. One of the more complex projects assigned involved coordinating an MBO.
Administration, Sales management, Management, Customer service, Sales, Recruitment, Service, Quality Management, Support, Retention, Organization
My education
Hitchin Girls Grammar School
Secondary, Business Studies, English Literature & Theatre
Secondary, Business Studies, English Literature & Theatre
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