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Experienced, certified Senior Salesforce Administrator
John Kerlen
,
Harlow, United Kingdom
Experience
Other titles
Skills
I'm offering
A hard-working and approachable individual with over 20 years’ experience in customer facing roles in both the retail and IT industries.
A Salesforce certified (ADM-201 &ADM-211) Administrator with extensive experience and a proven track record of delivering projects in an accurate, timely manner.
A Salesforce certified (ADM-201 &ADM-211) Administrator with extensive experience and a proven track record of delivering projects in an accurate, timely manner.
Markets
United Kingdom
France
Germany
Lithuania
Denmark
Norway
Sweden
Finland
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2017 - ?
job
Business Systems Administration Team Leader
Euromonitor International.
Training, development and managing work load of the Business Systems Team
Monitoring the performance of the team as by way of SLAs
Streamlining processes for team and wider company to ensure efficiency
Engaging with stakeholders in order to plan strategies for Salesforce estate
Monitoring the performance of the team as by way of SLAs
Streamlining processes for team and wider company to ensure efficiency
Engaging with stakeholders in order to plan strategies for Salesforce estate
Certified Salesforce Advanced Administrator, Certified Salesforce Administrator, Business Analysis, Configuring Salesforce
2015 - 2017
job
Salesforce Administrator
Euromonitor International.
Overall responsibility for the company’s Salesforce estate
Business analysis to gather requirements to improve process
Configuring the Salesforce instance to meet those requirements
Attended Advanced Salesforce Administrator training course
Providing support for all Salesforce related issues users may experience
Effective communication with peers and business leadership team to understand future strategy for the company’s Salesforce Estate
Experience with:
Gainsight
RemedyForce
Moodle Integration
Marketo
Marketo Sales Insight
LinkedIn Sales Navigator
Xactly
Zuora
Docusign
Various instances of integration with the company website and accounting package (Sage)
Business analysis to gather requirements to improve process
Configuring the Salesforce instance to meet those requirements
Attended Advanced Salesforce Administrator training course
Providing support for all Salesforce related issues users may experience
Effective communication with peers and business leadership team to understand future strategy for the company’s Salesforce Estate
Experience with:
Gainsight
RemedyForce
Moodle Integration
Marketo
Marketo Sales Insight
LinkedIn Sales Navigator
Xactly
Zuora
Docusign
Various instances of integration with the company website and accounting package (Sage)
Customisation of Salesforce, Profiles, Permission Sets, User management, Reporting, Dashboards, Business Analysis, Workflows, Process builder, Lightning, Project delivery
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